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Nursing HomeMedicaid

Margate Health and Rehab Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

540 Waugh Street, Jefferson, NC 28640210 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
4.3/5

based on 35 Google reviews

5
4
3
2
1

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What this means for your family

Margate has a strong reputation for physical therapy and nursing care, making it a viable option for rehabilitation. However, families should be vigilant regarding personal property and maintain clear, documented communication with the billing department to avoid the administrative conflicts reported by some families.

Google Reviews

Google Reviews

35 reviews on Google
Margate Health and Rehab Center generally receives high praise for its physical therapy department and the kindness of its nursing staff, with many families reporting successful recovery outcomes. However, there are serious concerns regarding administrative transparency, billing practices, and occasional reports of theft or neglect that suggest inconsistent quality of care.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities7.0Meds6.0MemoryN/AComms6.0Value4.0

Strengths

  • Highly effective physical and occupational therapy
  • Warm, attentive nursing and CNA staff
  • Clean and well-maintained facility
  • Strong, responsive management leadership

Concerns

  • Theft of resident personal belongings (mentioned by 2 reviewers)
  • Poor responsiveness to call lights and hygiene needs (mentioned by 2 reviewers)
  • Billing disputes and aggressive administrative communication (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(4)'21(7)'23(8)'25(1)'26(5)

Distribution · 36 analyzed

5
30
4
0
3
0
2
1
1
5

How They Respond to Reviews

27%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1Given the facility's focus on physical and occupational therapy, how are these programs tailored to help residents regain or maintain their independence?
  • 2What specific protocols are in place to ensure the security of residents' personal belongings and valuables within their rooms?
  • 3How does the nursing team prioritize and manage call lights to ensure that hygiene and assistance needs are addressed promptly?
  • 4Could you walk me through the process for handling medical emergencies or acute changes in condition, especially during overnight hours?
  • 5I noticed some administrative concerns in the past; what is your current process for ensuring transparent communication regarding billing and care plans?
  • 6What does a typical daily activity schedule look like to keep residents engaged and connected with their peers?

Personalized based on this facility's data


Key Review Excerpts

From housekeeping to nursing staff everyone was always kind and very helpful. The CNA's were prompt in answering call lights, housekeeping kept the room neat and clean each day and the Nurses were fantastic.

Rehab patient · 2023★★★★★

I am extremely disappointed to have to report this but one or more of the employees at this facility stole my grandfather’s possessions except the clothes he was wearing when he passed away while staying there.

Long-term resident's family · 2022☆☆☆☆

I talked to Grayson Hill he was caring and listening to me he exceeded my expectations for a man in management. Within 5 minutes he took care of my concerns no 🐂.

Long-term resident's family · 2024★★★★★
Source: 35 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.39hrs
52%
Registered nurses for medical care
Total Nursing
3.32hrs
81%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

9

measures

Worse Than Avg

7

measures

Mixed Results

1

measures

Long-Stay Residents
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility77.6%
Worse than Avg
Here
77.6%
US
95.5%
NC
94.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.3%
Better than Avg
Here
0.3%
US
12.1%
NC
5.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility28.5%
Worse than Avg
Here
28.5%
US
19.4%
NC
21.0%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility28.0%
Worse than Avg
Here
28.0%
US
19.5%
NC
21.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility21.4%
Worse than Avg
Here
21.4%
US
15.3%
NC
20.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility18.1%
Worse than Avg
Here
18.1%
US
15.5%
NC
14.1%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility90.8%
Better than Avg
Here
90.8%
US
79.8%
NC
78.1%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility91.2%
Better than Avg
Here
91.2%
US
81.8%
NC
80.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
NC
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
5penalties
Near state avg (5.6)
5 complaint-triggered
$28,973 in fines

Families reported multiple concerns that triggered inspections, with recurring issues in nursing staff competency, resident assessment and care planning, and infection control. The facility has faced problems with abuse prevention policies, physical restraint use, and safety hazards. Most recent deficiencies from November 2024 show ongoing challenges, though the facility has correction plans in place for these issues.

Feb 13, 2026Routine
3
0602Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 6, 2025Complaint
2
0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Nov 20, 2024Routine
11
0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0565Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to organize and participate in resident/family groups in the facility.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0945Potential for harm · PatternCorrected

Infection Control Deficiencies

Include as part of its infection prevention and control program, mandatory training that includes written standards, policies, and procedures for the program.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Nov 20, 2024Complaint
1
0689Immediate jeopardy · IsolatedResolved (past non-compliance)

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Oct 25, 2023Complaint
2
0604Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.

0607Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Jun 15, 2023Routine
8
0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0656Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0211Potential for harm · IsolatedCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Nov 20, 2024

$4,271

Fine

Nov 20, 2024

$8,400

Fine

Nov 20, 2024

$8,401

Payment Denial

Nov 20, 2024

13-day denial

Fine

Oct 25, 2023

$7,901

Ownership & Operations

Who Operates This Facility

Owner / Operator

Margate Health and Rehab Center

Organization Type

for profit

Ownership & Management

Owners

Undisclosed

Ownership Data Not Available · Organization

Source: Medicare provider data

Contact

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References & Resources

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