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Assisted Living

Forest Ridge Assisted Living

Families consistently rate this highly — reviewers highlight friendly and attentive nursing staff. Schedule a visit to confirm the fit.

151 Village Park Drive West, Jefferson, NC 2869460 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 32 Google reviews

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What this means for your family

This facility offers a beautiful and clean environment with a staff that many families find incredibly caring. However, due to serious documented allegations regarding medication errors and safety protocols, you should specifically ask for recent audits of their medication administration records and their procedures for securing the building.

Google Reviews

Google Reviews

32 reviews on Google
Forest Ridge Assisted Living is frequently praised by families for its warm, friendly staff and a clean, welcoming environment that helps residents thrive. However, there are serious allegations regarding medication errors, inadequate staffing, and safety concerns like unlocked doors and poor maintenance that must be addressed.

Quality Themes

Tap a score for details
FoodN/AStaff8.0Clean9.0Activities7.0Meds1.0Memory10.0Comms3.0ValueN/A

Strengths

  • Friendly and attentive nursing staff
  • Clean and well-maintained facility
  • Welcoming and warm community atmosphere
  • Engaging resident community

Concerns

  • Serious safety and maintenance issues including medication errors and unlocked doors
  • Inadequate staffing and lack of supervision
  • Poor communication regarding resident health status

Rating Trends

Tap a year to see what changed

2345.0'19(1)5.03.0'21(2)4.84.9'23(10)3.73.7'25(6)5.0'26(2)

Distribution · 30 analyzed

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How They Respond to Reviews

97%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how much care you put into responding to families online; how do you typically keep family members updated on changes in a resident's health or daily well-being?
  • 2We want to ensure everything is handled precisely; could you walk us through your specific protocols for medication administration and how you double-check for accuracy?
  • 3The facility looks incredibly clean and well-maintained; what are your daily routines for ensuring the building stays safe and all entry points remain secure?
  • 4The community seems so warm and welcoming; what kind of social activities or group outings do the residents participate in to stay engaged with one another?
  • 5In the event of a medical emergency during the night, what is the immediate process for notifying both the nursing staff and our family?
  • 6With a cozy community of 60 residents, how do you ensure that there is always enough staff available to provide attentive, one-on-one supervision for everyone?

Personalized based on this facility's data


Key Review Excerpts

My loved one has truly thrived since moving in; always clean, happy, and healthy. The community itself is beautiful, warm, and welcoming, with rooms that are spacious, tidy, and well cared for.

Long-term resident's family · 2025★★★★★

Inadequate staff, many with indifference to residents. Insufficient linens; residents have to beg for clean towels. Trash unemptied for days in resident rooms. Unlocked front door; residents could walk, especially on weekends. No supervision in dining room; residents could choke. Medication errors.

Family member reporting critical issues · 2025☆☆☆☆

My wife is a memory care resident at Forest Ridge. I could not be more pleased with the care that she has been given. She loves the staff and the staff loves her.

Memory care family member · 2020★★★★★
Source: 32 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

10total
10deficiencies
Apr 3, 2024Follow-up
Controlled SubstancesD 392

The facility failed to maintain an accurate and readily retrievable record for the receipt and administration of a controlled substance for one resident. Specifically, there was no physician's order on file for zolpidem, and the controlled substance count sheet did not document the administration of the medication.

Apr 3, 2024Follow-up
Controlled Substances13F.1008(a)

The facility failed to maintain an accurate, readily retrievable record for the receipt and administration of a controlled substance (Zolpidem) for one resident. Specifically, there was no physician's order for the medication, no documentation of the facility receiving the medication, and no documentation of the medication being administered despite 13 tablets being present on the medication cart.

Oct 12, 2022Follow-up
Medication StorageD378

The facility failed to ensure the medication cart on the Special Care Unit was properly secured. Observations revealed a resident was able to access the cart unattended, and the cart's locking mechanism was malfunctioning, allowing drawers to be opened without unlocking the cart.

Oct 12, 2022Follow-up
Medication StorageC-1006

The facility failed to ensure the medication cart on the Special Care Unit was properly secured. An unlocked medication cart was left unattended, allowing a resident access to the cart and its contents. Additionally, the cart's locking mechanism was malfunctioning, making it difficult to secure the drawers.

Aug 4, 2022Complaint
Personal Care and SupervisionD 271

The facility failed to ensure an immediate response and intervention for a resident who experienced an unwitnessed fall. This failure occurred in violation of the facility's policies regarding staff intervention, resident assessment, and necessary notifications following an accident.

Aug 4, 2022Complaint
Personal Care and SupervisionD271

The facility failed to ensure an immediate response and intervention for a resident who experienced an unwitnessed fall. Specifically, documentation showed a resident was found on the floor, but there was no record of vital signs being obtained or the fall being documented by day shift staff prior to the shift change.

Oct 1, 2020Complaint
Residents’ Rights10A NCAC 13F .0909

The facility failed to comply with regulations regarding Residents' Rights and G.S. § 131D-21. This Type B violation was substantiated during a complaint investigation and COVID-19 focused infection control survey.

Oct 1, 2020Other
Resident RightsD 338

The facility failed to implement CDC, NC DHHS, and local health department guidance regarding the cohorting of staff and residents following a COVID-19 outbreak on 09/23/20. Specifically, the facility did not maintain a dedicated space and assigned healthcare personnel for COVID-19 positive residents to reduce the risk of transmission.

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References & Resources

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