Maplewood Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (22 vs median 12)
- High staff turnover (62%)
Below average in WV · Below recommended RN staffing · Below chain average · $7,443 in fines
What this means for your family
While the facility is visually impressive and maintains a professional appearance for visitors, the serious allegations regarding patient care and communication are concerning. We strongly advise families to conduct a thorough, unannounced visit and ask direct questions about their mortality rates and communication protocols during medical emergencies.
Google Reviews
Google Reviews
9 reviews analyzed“Maplewood Healthcare Center receives highly polarized feedback, with professional visitors and tour-takers praising the facility's appearance and staff friendliness. Conversely, family members of residents report severe concerns regarding patient outcomes and a lack of transparency during critical health events.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming staff
- Professional environment for vendors and visitors
Concerns
- Lack of transparency and communication regarding patient deaths
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed how much you value professional relationships with vendors and visitors; how does that welcoming atmosphere translate to the way families are kept involved in daily care?
- 2Since communication is so important to us, what is your specific process for notifying family members about significant changes in a resident's health or status?
- 3We want to make sure we are always in the loop, so how do you ensure that updates regarding a resident's condition are shared promptly and transparently with the family?
- 4With the recent health inspections, what specific steps has the facility taken to address past deficiencies and improve the overall care environment?
- 5In the event of a medical emergency during the night, what is the protocol for notifying the family and ensuring immediate care is provided?
- 6The facility looks very clean and well-maintained; what kind of daily activities or social programs are available to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“Horrible place to send any loved one. Four deaths in one month that im aware of . My mother that was only in for rehabilitation for broken bones never came out . Very pathetic place to send a loved one.”
“I stopped in there today, the staff was super friendly, the place was absolutely beautiful! I took a tour of the facility and was so impressed by everything.”
“We have had the pleasure of working with staffing of this facility dozens of times. This is a great group to work with. Clean. Respectful. Professional. Caring and friendly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
4
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents who lost too much weight
Residents vaccinated for pneumonia
Residents who fell and were seriously hurt
Residents with depression symptoms
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports resulting in deficiencies involving abuse prevention, nursing staffing, and infection control. The facility shows recurring problems across resident care planning, medication management, and safety protocols spanning multiple surveys from 2021 to 2025. While most violations are corrected, the persistent pattern of deficiencies and family complaints suggests ongoing operational challenges.
Jan 14, 2026Routine7
Smoke Deficiencies
Construct fire resistant interior walls.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jan 14, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 8, 2025Complaint8
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 6, 2024Routine16
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nov 7, 2023Complaint4
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Jul 20, 2022Routine11
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Federal Penalties
Fine
Nov 7, 2023
$7,443
Ownership & Operations
Who Operates This Facility
Maplewood Healthcare Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 82 of 121
Ownership & Management
Owners
Rca Nh Holdings Op Co., LLC
Owner · Organization
C.r. Stoltz Family Investment Company INC
Owner (parent company) · Organization
C.r. Stoltz Irrevocable Trust
Owner (parent company) · Organization
Health Care Holdings, LLC
Owner (parent company) · Organization
I. Rosedale Family Investment Company INC
Owner (parent company) · Organization
I. Rosedale Irrevocable Trust
Owner (parent company) · Organization
Marantz Wv Holdings, LLC
Owner (parent company) · Organization
R.s. Wilheim Irrevocable Trust
Owner (parent company) · Organization
Rca Healthcare Holdings, LLC
Owner (parent company) · Organization
Ronald S Wilheim 2012 Spousal Trust
Owner (parent company) · Organization
Rosedale Family Investment Company, INC
Owner (parent company) · Organization
Rrw, LLC
Owner (parent company) · Organization
S.l. Rosedale Irrevocable Trust
Owner (parent company) · Organization
Wilheim Family Investment Company, INC.
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.