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Nursing HomeMedicaid

Bridgeport Healthcare Center

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

41 Crestview Terrace, Bridgeport, WV 2633060 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.1/5

based on 13 Google reviews

5
4
3
2
1
Bridgeport Healthcare Center Nursing Home in Bridgeport, WV — Street View
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What this means for your family

While some visitors appreciate the cleanliness of the facility, the reports of severe medical neglect and poor food quality are deeply concerning. We strongly advise families to conduct unannounced visits and closely monitor the health of their loved ones, as the facility's recent track record indicates significant inconsistencies in care.

Google Reviews

Google Reviews

13 reviews analyzed
Bridgeport Healthcare Center receives highly polarized feedback, with some visitors praising the clean environment and friendly staff while others report severe neglect and poor management. Critical concerns include life-threatening medical negligence, such as severe dehydration and pneumonia, alongside complaints regarding poor food quality and unprofessional communication from administrative staff.

Quality Themes

Tap a score for details
Food2.0Staff5.0Clean9.0ActivitiesN/AMeds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Clean, well-maintained environment
  • Friendly and accommodating staff members
  • Positive experiences for some rehab or long-term residents

Concerns

  • Severe medical neglect and poor patient care (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2345.02018(1)5.02023(1)2.32024(3)2.42025(5)3.72026(3)

Distribution

5
5
4
0
3
1
2
1
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Since some families have noted the facility is very clean and well-maintained, how do you ensure that level of cleanliness is consistent across all resident rooms?
  • 2How does the nursing team manage medication schedules to ensure every resident receives their prescriptions accurately and on time?
  • 3What steps are in place to ensure clear and frequent communication between the nursing staff and family members regarding a resident's health updates?
  • 4Could you tell me more about the daily dining experience, including how much input residents have regarding their meal options?
  • 5What is the protocol for handling medical emergencies or urgent health changes during the overnight hours?
  • 6What kind of daily activities or social programs are available to help residents stay engaged and connected with one another?

Personalized based on this facility's data


Key Review Excerpts

The absolutely worst place you could send your loved one. If you want your family member to survive, find elsewhere! They almost killed my grandfather neglecting him.

Family member of resident · 2025☆☆☆☆

The staff is great but the quality of the food is very poor. Soggy sandwich..half cooked fries....no fresh fruit except for a few small pieces with yesterday meal.

Family member of resident · 2025★★★☆☆

Very clean environment. Very friendly staff. The people there are willing to go above and beyond to make the patients to feel like they are at home.

Visitor · 2024★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.70hrs
93%
Registered nurses for medical care
Total Nursing
3.45hrs
84%
All nurses + aides combined
Staff Turnover
30%
Lower is better (< 30% = good)
RN Turnover
14%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
15.4%
WV
14.0%
Harrison
16.2%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
WV
96.7%
Harrison
96.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.7%
Worse than Avg
Here
25.7%
US
19.4%
WV
22.3%
Harrison
20.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.7%
Better than Avg
Here
6.7%
US
12.1%
WV
7.2%
Harrison
7.5%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
15.3%
WV
17.2%
Harrison
17.5%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility23.1%
Mixed vs Avgs
Here
23.1%
US
19.5%
WV
27.0%
Harrison
24.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility77.9%
Worse than Avg
Here
77.9%
US
81.8%
WV
78.4%
Harrison
85.6%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.3%
Better than Avg
Here
81.3%
US
79.7%
WV
79.4%
Harrison
80.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
WV
1.0%
Harrison
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
1penalties
Near state avg (13.8)
8 complaint-triggered
$8,021 in fines

Families have filed complaint reports leading to deficiencies, including a serious issue with failure to report suspected abuse or neglect. The facility shows recurring problems with food safety and dietary services, medication management, and resident care planning across multiple surveys from 2022 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in key care areas suggests ongoing operational challenges that families should discuss during visits.

Apr 9, 2026Routine
10
0004ModerateCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0345ModerateCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0372ModerateCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0584ModerateCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0920ModerateCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0689MinorCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0757MinorCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0291MinorCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0741MinorCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

May 14, 2025Complaint
1
0609MinorCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Oct 3, 2024Routine
18
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0575MinorCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676MinorCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0575MinorCorrected

Resident Rights Deficiencies

Post a list of names, addresses, and telephone numbers of all pertinent State agencies and advocacy groups and a statement that the resident may file a complaint with the State Survey Agency.

0582MinorCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0584MinorCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0623MinorCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0644MinorCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0676MinorCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0685MinorCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0698MinorCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

Oct 3, 2024Complaint
4
0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684ModerateCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0695MinorCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 3, 2024Complaint
1
0689SevereCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 15, 2023Routine
10
0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0812ModerateCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0842ModerateCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0755MinorCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0758MinorCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880MinorCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Jul 3, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Bridgeport Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Communicare Health

Chain Size

122 facilities nationwide

Chain avg rating: 2.8/5 · Rank 51 of 121

Ownership & Management

Owners

Wv Lt Care Op Co., LLC

Owner · Organization

C R Stoltz II LLC

Owner (parent company) · Organization

C.r. Stoltz Irrevocable Trust

Owner (parent company) · Organization

Hc Real Estate Holdings, LLC

Owner (parent company) · Organization

I. Rosedale Irrevocable Trust

Owner (parent company) · Organization

Omg Re Holdings LLC

Owner (parent company) · Organization

R.s. Wilheim Irrevocable Trust

Owner (parent company) · Organization

Ronald S Wilheim 2012 Spousal Trust

Owner (parent company) · Organization

Rosedale Family Investment Company, INC

Owner (parent company) · Organization

Rrw, LLC

Owner (parent company) · Organization

S.l. Rosedale Irrevocable Trust

Owner (parent company) · Organization

Wilheim Family Investment Company, INC.

Owner (parent company) · Organization

Odenthal, Richard

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Romeo, DominicOfficer / DirectorCrestview Terrace Mgt Co., LLCManagerCalemine-dolan, TriciaManagerGroves, DonnaManagerMalone, JamesManager
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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