Nursing HomeMedicaid

Mapleview Country Villa

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

775 South Street, Chardon, OH 44024|100 beds|Licensed & Active

3/5

Medicare

Inspection

Quality

Staffing

Google rating

3.8/5

based on 58 Google reviews

(440) 286-8176 Directions Website

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What this means for your family

While the facility offers a clean, modern environment and a strong physical therapy program, the recurring reports of severe understaffing and medication errors are significant red flags. If you choose this facility, ensure you have a family member present frequently to monitor care and advocate for your loved one, as response times for basic needs appear inconsistent.

Google Reviews

58 reviews on Google

“Mapleview Country Villa receives polarized feedback, with many families praising the facility's physical cleanliness and the compassion of specific staff members, while others report severe neglect and systemic understaffing. Critical concerns include inconsistent care, poor food quality, and a heavy reliance on agency personnel that often leads to slow response times for basic resident needs. Families considering this facility should be aware of the stark contrast between the modern, well-maintained environment and the reported lapses in daily patient care.”

Quality Themes

Tap a score for details

Strengths

Clean, well-maintained facility
Private rooms with private bathrooms
Compassionate physical therapy team
Warm, home-like atmosphere

Concerns

Severe understaffing and reliance on agency personnel (mentioned by 9 reviewers)
Slow response times to call lights and basic needs (mentioned by 6 reviewers)
Poor food quality and dining experience (mentioned by 5 reviewers)
Inconsistent medication management (mentioned by 3 reviewers)
Unresponsive or unprofessional administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 59 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed that you have a 100% response rate to online feedback; how do you use that communication channel to address concerns and improve the day-to-day experience for residents?
2With the current reliance on agency staff, what steps are you taking to ensure consistency in care and to help residents build meaningful, long-term relationships with their primary caregivers?
3Could you walk me through your current process for responding to call lights, and what your target response time is for non-emergency needs?
4I understand that medication management is a priority; what specific protocols do you have in place to ensure accuracy and consistency for residents who require daily prescriptions?
5Many families have shared feedback regarding the dining experience; what improvements are you currently working on to enhance the quality and variety of the meals served here?
6Given the importance of daily engagement, what does a typical activity schedule look like for residents who are looking to stay active and social within the facility?

Personalized based on this facility's data

Key Review Excerpts

“The staff absolutely does not take care of them. They’re not getting their medicine on time they’re not getting bathed regularly. And just treated completely disrespectful not even like a human.”

Memory care family member · 2026★☆☆☆☆

“I found the physical therapists, very compassionate and helpful! The therapists Were so efficient that when I got home, I was very prepared to be on my own.”

Rehab patient · 2024★★★★★

“I understand that most facilities are running on agency personnel. This is truly ONLY staffed by agency; therefore, there is no accountability.”

Long-term resident's family · 2023★☆☆☆☆

Source: 58 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.80hrs

Registered nurses for medical care

Total Nursing

3.45hrs

84%

All nurses + aides combined

Staff Turnover

58%

Lower is better (< 30% = good)

RN Turnover

29%

Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility31.0%

Worse than Avg

Here

31.0%

19.5%

25.4%

Geauga

24.5%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.0%

Better than Avg

Here

3.0%

14.4%

5.8%

Geauga

10.2%

🚶

Residents whose walking got worse

↓ Lower is better

This Facility4.1%

Better than Avg

Here

4.1%

15.3%

6.9%

Geauga

8.6%

😔

Residents with depression symptoms

↓ Lower is better

This Facility22.1%

Mixed vs Avgs

Here

22.1%

12.1%

28.2%

Geauga

13.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility9.0%

Better than Avg

Here

9.0%

15.4%

9.4%

Geauga

10.3%

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility24.5%

Worse than Avg

Here

24.5%

19.4%

21.6%

Geauga

22.0%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility73.6%

Worse than Avg

Here

73.6%

79.7%

75.6%

Geauga

86.1%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility78.2%

Worse than Avg

Here

78.2%

81.8%

78.4%

Geauga

81.8%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility2.0%

Worse than Avg

Here

2.0%

1.6%

1.2%

Geauga

0.9%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies

Above state avg (10.1)

13 complaint-triggered

Families have filed multiple complaints against this facility, triggering nearly half of the 25 deficiencies found across 6 surveys. The most recurring issues involve food safety and dietary services, medication management, and resident care quality. A significant medication error was found as recently as June 2025, along with staffing shortages and violations of resident rights, suggesting ongoing operational challenges despite the facility's efforts to correct previous violations.

Feb 26, 2026Complaint1 finding

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

Jun 16, 2025Complaint8 findings

0760Actual harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0699Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care or services that was trauma informed and/or culturally competent.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Nov 7, 2024Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

May 22, 2024Routine3 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0661Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.

Nov 28, 2023Complaint2 findings

0803Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

May 18, 2023Routine2 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mapleview Country Villa

Organization Type

for profit

Chain Affiliation

Chain Name

Legacy Health Services

Chain Size

10 facilities nationwide

Chain avg rating: 3.2/5 · Rank 14 of 14 (Worst)

Ownership & Management

Owners

Oh 10 Holdco LLC

Owner · Organization

100%

Cc Oh10 Opco LLC