Chardon Center
Strong Medicare quality ratings; families often praise effective physical and speech rehabilitation therapy. Still worth an in-person visit.
based on 70 Google reviews
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What this means for your family
While the facility's rehabilitation therapy team is frequently praised for helping patients regain mobility, the facility suffers from severe, recurring issues with understaffing and basic hygiene. Families should be extremely cautious; if you choose this facility, you must be prepared to visit daily to advocate for your loved one's basic needs, as response times for assistance are consistently reported as dangerously slow.
Google Reviews
Google Reviews
70 reviews on Google“Chardon Healthcare Center receives highly polarized reviews, with some families praising the rehabilitation therapy and individual staff members, while many others report severe neglect and systemic issues. Common complaints include chronic understaffing, long wait times for call lights, poor food quality, and hygiene concerns. Families should be aware that while some experiences are positive, there is a recurring pattern of communication failures and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and speech rehabilitation therapy
- Some individual nurses and aides described as compassionate
- Clean, well-maintained physical building exterior
Concerns
- Chronic understaffing leading to long wait times for assistance (mentioned by 14 reviewers)
- Poor food quality, cold meals, and inadequate portions (mentioned by 10 reviewers)
- Hygiene issues including soiled linens and lack of bathing (mentioned by 7 reviewers)
- Management and administration perceived as dismissive or dishonest (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about the physical and speech therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
- 2With the beautiful, well-maintained grounds we saw on our way in, what kind of indoor and outdoor activities are available to keep residents engaged and active?
- 3How does the nursing team ensure that residents receive timely assistance with personal care and hygiene throughout the day?
- 4Could you describe the meal service process, specifically how you ensure food stays warm and portions are adequate for everyone's nutritional needs?
- 5What is the protocol for managing medications and how do you ensure communication remains clear between the clinical staff and our family?
- 6In the event of a medical emergency during the night, what is the immediate process for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and staff were all very friendly and cheerful which helps a patient feel better. One staff member particularly stood out from the crowd and was exceptionally kind and very Caring , namely, Ms. Angel Watson.”
“Unless your loved one is 100% able to advocate for themselves do NOT send them here. Almost always short staffed, not great about answering the phone after secretary leaves.”
“My dad has to sit in pee sometimes for hours. I have expressed my frustration numerous times and each time it’s dismissed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Chardon Center shows a pattern of deficiencies across multiple surveys from 2019 to 2025, with recurring issues in fire safety systems, resident rights protections, and care planning. The facility has corrected all cited problems, but the persistence of fire safety violations across different survey years and previous issues with abuse prevention policies may concern families seeking consistent safety standards and resident protection.
Apr 17, 2025Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Meet other general requirements that are deficient.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Jan 24, 2023Routine3
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Dec 18, 2019Routine13
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to share a room with spouse or roommate of choice and receive written notice before a change is made.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Chardon Center
for profit
Chain Affiliation
Communicare Health
122 facilities nationwide
Chain avg rating: 2.8/5 · Rank 2 of 121 (Best)
Ownership & Management
Owners
Consolidated Op Co., LLC
Owner · Organization
Consolidated Health Holdings, LLC
Owner (parent company) · Organization
Consolidated Health LLC
Owner (parent company) · Organization
Ne Baker Holdings, LLC
Owner (parent company) · Organization
Odenthal, Richard
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
70 reviews from families & visitors
Official Website
Visit communicarehealth.com
Medicare data downloads
Original nursing home datasets
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