Maples Benzie County Medical Care
Strong Medicare quality ratings; families often praise warm, compassionate nursing and cna staff. Still worth an in-person visit.
based on 77 Google reviews
Watch Maples Benzie County Medical Care
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
The Maples is highly regarded for its clean environment and compassionate staff, making it a strong candidate for long-term and memory care. However, because recent reviews have raised concerns regarding administrative leadership, we recommend scheduling a tour to speak directly with the nursing management to ensure their current culture aligns with your expectations for patient advocacy.
Google Reviews
Google Reviews
77 reviews on Google“Maples Benzie County Medical Care is widely regarded by families as a clean, beautiful, and caring facility that provides high-quality long-term and rehabilitative care. While the vast majority of reviews are highly positive, citing compassionate staff and effective therapy, a small minority of reviewers have raised concerns regarding administrative leadership and the consistency of patient-centered care.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate nursing and CNA staff
- Clean and well-maintained facility
- Effective rehabilitation services
- Active and engaging resident activities
Concerns
- Inconsistent patient care standards and responsiveness (mentioned by 2 reviewers)
- Issues with administrative leadership and management culture (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 79 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about how warm and compassionate the nursing and CNA staff are; how do you ensure that this level of personal care remains consistent for every resident?
- 2Since the facility is so well-maintained and clean, what is your routine for ensuring resident rooms and common areas stay up to that high standard?
- 3With the high staffing rating you have, how does the team coordinate care during shift changes to make sure no details are missed?
- 4Can you tell us more about the types of active and engaging activities available to help residents stay social and involved?
- 5How does the clinical team handle medical emergencies or sudden changes in a resident's health after regular business hours?
- 6What steps is the administration taking to ensure that the leadership culture and communication between management and families are as strong as possible?
Personalized based on this facility's data
Key Review Excerpts
“The Rehabilitation dept. was AWESOME!”
“I am at ease knowing what great care my mom is getting here. She lives on the memory Care unit and is always treated with dignity and respect by the entire staff.”
“He was just so good with the resident as she became more and more agitated. He was able to use a firm voice with words that quickly diffused the situation.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaint reports about safety hazards and behavioral health care, with safety violations recurring across recent surveys including as recently as September 2025. The facility has persistent issues with accident prevention, food safety, and electrical systems that appear repeatedly despite corrections. While all deficiencies show correction dates, the pattern of recurring problems in critical safety areas suggests ongoing operational challenges families should carefully consider.
Jan 14, 2026Routine13
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Sep 17, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure gas cylinders are properly stored.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide special eating equipment and utensils for residents who need them and appropriate assistance.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 31, 2024Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Have the Quality Assessment and Assurance group have the required members and meet at least quarterly
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 27, 2023Complaint1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Federal Penalties
Fine
Aug 7, 2023
$1,398
Ownership & Operations
Who Operates This Facility
Maples Benzie County Medical Care
government
Ownership & Management
Owners
Maples-Benzie County Medical Care Facility
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
77 reviews from families & visitors
Official Website
Visit benziemaples.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives