Frankfort Pines
Limited public data on Frankfort Pines. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 8 Google reviews
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What this means for your family
Recent reviews suggest a significant improvement in staff culture and responsiveness, making it a potentially strong choice for care. However, because of serious historical allegations regarding safety protocols and management transparency, we strongly recommend asking for their specific incident reporting policy and touring the facility to observe staff-resident interactions firsthand.
Google Reviews
Google Reviews
8 reviews on Google“Frankfort Pines receives polarized feedback, with recent reviews highlighting a warm, family-like atmosphere and responsive care, while older reviews raise serious concerns regarding resident safety and management transparency. Families praise the staff's dedication to quality of life and cleanliness, though past reports of unaddressed falls and retaliatory management practices suggest a need for thorough vetting.”
Quality Themes
Tap a score for detailsStrengths
- Warm, compassionate staff
- Clean and well-maintained facility
- Responsive communication from owners
- Active encouragement of social interaction
Concerns
- Lack of incident reporting and safety oversight regarding falls (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 15 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed how much you prioritize social interaction here; could you walk me through what a typical week of activities looks like for residents?
- 2With your focus on maintaining a clean and welcoming environment, how do you balance that with ensuring the facility remains a high-value experience for families?
- 3I appreciate how responsive you are to feedback; what is your process for keeping families updated if a resident experiences a fall or a change in health status?
- 4Since safety is a top priority for our family, could you explain the specific protocols you have in place to monitor and prevent falls throughout the day?
- 5I see that you have a smaller community of 30 residents; how does this size help your team provide more personalized, compassionate care compared to larger facilities?
- 6How do you ensure that communication remains consistent and transparent with families regarding any medical incidents or urgent health updates?
Personalized based on this facility's data
Key Review Excerpts
“The staff is caring and treated Mom like family rather than a resident. Pam, Sheryl, and the rest of staff always showed concern and understanding.”
“The care she received was exceptionally warm, thoughtful and responsive to medical or prescription changes or concerns. The owners are easy to contact and very responsive to any questions or concerns.”
“Owners are NOT to be trusted! Do NOT put someone you love in this place! I witnessed them absolutely destroy my elderly mothers spirit when they literally ordered her out after I, her caretaker, DARED to question the increased rent on her contract renewal.”
Ownership & Operations
Who Operates This Facility
Assisted Living Solutions, INC.
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
8 reviews from families & visitors
Official Website
Visit frankfortpines.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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