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Nursing HomeMedicaid Investigative

Maple City Rehabilitation and Nursing Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

434 Monroe Avenue, Hornell, NY 14843114 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
2.8/5

based on 29 Google reviews

5
4
3
2
1
Maple City Rehabilitation and Nursing Center Nursing Home in Hornell, NY — Street View
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6/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Low staffing rating (1/5 stars)
  • Above-median deficiencies (14 vs median 6.0)
  • High staff turnover (56%)
  • High RN turnover (71%)

Bottom 25% in NY · Below recommended RN staffing · Worst in HURLBUT CARE chain · $62,207 in fines

Source: Medicare data

What this means for your family

While some families have reported positive experiences with the therapy team, the recent, consistent reports of facility neglect, medication delays, and unprofessional staff behavior are deeply concerning. We strongly recommend looking elsewhere or, if you must consider this facility, conducting an unannounced visit during a weekend or evening to observe staffing and cleanliness firsthand.

Google Reviews

Google Reviews

29 reviews on Google
Maple City Rehabilitation and Nursing Center faces severe and consistent criticism regarding facility maintenance, cleanliness, and staffing levels. While some families report positive experiences with individual staff members and therapy teams, multiple recent reviews describe a neglected environment, poor medication management, and unprofessional behavior by staff.

Quality Themes

Tap a score for details
FoodN/AStaff3.0Clean1.0ActivitiesN/AMeds2.0Memory1.0Comms3.0ValueN/A

Strengths

  • Dedicated therapy and rehab team
  • Some compassionate, long-term nursing staff
  • Helpful front desk personnel

Concerns

  • Chronic understaffing leading to delayed care and medication (mentioned by 6 reviewers)
  • Poor facility cleanliness and persistent odors (mentioned by 3 reviewers)
  • Unprofessional or abusive staff behavior (mentioned by 3 reviewers)
  • Physical building disrepair and lack of basic amenities (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'17(2)'19(2)'22(1)'24(9)'26(3)

Distribution · 31 analyzed

5
12
4
2
3
1
2
3
1
13

How They Respond to Reviews

69%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1I noticed that the therapy and rehab team is highly regarded here; how do they coordinate with the nursing staff to ensure consistent care during the recovery process?
  • 2Given the recent focus on facility maintenance, what is your current plan for addressing building repairs and ensuring a clean, comfortable living environment for residents?
  • 3We understand that staffing levels can fluctuate; what specific protocols are in place to ensure that medication administration and call-light response times remain consistent throughout the day and night?
  • 4I appreciate that your team actively responds to feedback online; how do you use that input to improve the day-to-day experience and quality of life for your residents?
  • 5What steps are being taken to foster a supportive and professional culture among the staff to ensure that every resident feels treated with dignity and respect?
  • 6Could you walk me through your process for handling urgent medical needs or emergencies, especially during evening or weekend hours when staffing levels might be different?

Personalized based on this facility's data


Key Review Excerpts

The care our mom got while in this facility was absolutely amazing. While yes they are short handed like every where they gave her amazing care!

Long-term resident's family · 2024★★★★★

She had a staff member yell and swear at her while she was there. It took them five days to get her heart medication that she needed.

Long-term resident's family · 2025☆☆☆☆

The smell of urine hits you as soon as you enter, residents in doorways asking for help, dirty linen piled in corners.

Visitor · 2024☆☆☆☆
Source: 29 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.55hrs
73%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
55%
Lower is better (< 30% = good)
RN Turnover
78%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility5.2%
Better than Avg
Here
5.2%
US
12.1%
NY
18.9%
Steuben
16.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
14.4%
NY
14.8%
Steuben
14.2%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
15.5%
NY
13.8%
Steuben
13.4%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility13.2%
Worse than Avg
Here
13.2%
US
4.9%
NY
6.8%
Steuben
7.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.1%
Worse than Avg
Here
22.1%
US
15.3%
NY
13.8%
Steuben
15.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.5%
NY
13.3%
Steuben
18.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility62.7%
Worse than Avg
Here
62.7%
US
81.8%
NY
77.0%
Steuben
85.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility71.4%
Worse than Avg
Here
71.4%
US
79.8%
NY
78.8%
Steuben
83.0%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
NY
1.2%
Steuben
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
1penalties
Well above state avg (7.6)
6 complaint-triggered
$62,207 in fines

This facility shows serious ongoing problems with families filing complaints about basic care issues like personal hygiene assistance, infection control, and emergency medical response. The facility has accumulated 41 deficiencies across five surveys, with recurring problems in daily care assistance, safety protocols, and emergency preparedness. While the provider reports corrections for most issues, the pattern of complaint-triggered deficiencies and repeated safety violations suggests persistent quality concerns that families should investigate thoroughly before placement.

Aug 23, 2024Complaint
4
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0925Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

Aug 23, 2024Routine
18
0684Actual harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0558Actual harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0655Potential for harm · WidespreadCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0761Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0685Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Assist a resident in gaining access to vision and hearing services.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0004Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0025Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0039Minimal · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0732Minimal · PatternCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

Mar 28, 2024Complaint
1
0678Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.

Oct 3, 2023Complaint
1
0600Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 10, 2022Routine
7
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0271Potential for harm · IsolatedCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0625Minimal · PatternCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

Nov 1, 2019Routine
10
0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0836Potential for harm · IsolatedCorrected

Administration Deficiencies

Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0311Minimal · WidespreadCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0532Minimal · WidespreadCorrected

Services Deficiencies

Have a properly installed and maintained dumbwaiter or escalator.

0623Minimal · PatternCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

Federal Penalties

Fine

Aug 23, 2024

$62,207

Ownership & Operations

Who Operates This Facility

Owner / Operator

Maple City Rehabilitation and Nursing Center

Organization Type

for profit

Chain Affiliation

Chain Name

Hurlbut Care

Chain Size

13 facilities nationwide

Chain avg rating: 3.6/5 · Rank 12 of 12 (Worst)

Ownership & Management

Key personnel

Chasko, BridgettW-2 Managing EmployeeHurlbut, RobertW-2 Managing EmployeeChasko, BridgettOfficer / DirectorChasko, BridgettManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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