Maple City Rehabilitation and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 29 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (14 vs median 6.0)
- High staff turnover (56%)
- High RN turnover (71%)
Bottom 25% in NY · Below recommended RN staffing · Worst in HURLBUT CARE chain · $62,207 in fines
What this means for your family
While some families have reported positive experiences with the therapy team, the recent, consistent reports of facility neglect, medication delays, and unprofessional staff behavior are deeply concerning. We strongly recommend looking elsewhere or, if you must consider this facility, conducting an unannounced visit during a weekend or evening to observe staffing and cleanliness firsthand.
Google Reviews
Google Reviews
29 reviews on Google“Maple City Rehabilitation and Nursing Center faces severe and consistent criticism regarding facility maintenance, cleanliness, and staffing levels. While some families report positive experiences with individual staff members and therapy teams, multiple recent reviews describe a neglected environment, poor medication management, and unprofessional behavior by staff.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated therapy and rehab team
- Some compassionate, long-term nursing staff
- Helpful front desk personnel
Concerns
- Chronic understaffing leading to delayed care and medication (mentioned by 6 reviewers)
- Poor facility cleanliness and persistent odors (mentioned by 3 reviewers)
- Unprofessional or abusive staff behavior (mentioned by 3 reviewers)
- Physical building disrepair and lack of basic amenities (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that the therapy and rehab team is highly regarded here; how do they coordinate with the nursing staff to ensure consistent care during the recovery process?
- 2Given the recent focus on facility maintenance, what is your current plan for addressing building repairs and ensuring a clean, comfortable living environment for residents?
- 3We understand that staffing levels can fluctuate; what specific protocols are in place to ensure that medication administration and call-light response times remain consistent throughout the day and night?
- 4I appreciate that your team actively responds to feedback online; how do you use that input to improve the day-to-day experience and quality of life for your residents?
- 5What steps are being taken to foster a supportive and professional culture among the staff to ensure that every resident feels treated with dignity and respect?
- 6Could you walk me through your process for handling urgent medical needs or emergencies, especially during evening or weekend hours when staffing levels might be different?
Personalized based on this facility's data
Key Review Excerpts
“The care our mom got while in this facility was absolutely amazing. While yes they are short handed like every where they gave her amazing care!”
“She had a staff member yell and swear at her while she was there. It took them five days to get her heart medication that she needed.”
“The smell of urine hits you as soon as you enter, residents in doorways asking for help, dirty linen piled in corners.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on antipsychotic medication
Residents with pressure sores (bedsores)
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows serious ongoing problems with families filing complaints about basic care issues like personal hygiene assistance, infection control, and emergency medical response. The facility has accumulated 41 deficiencies across five surveys, with recurring problems in daily care assistance, safety protocols, and emergency preparedness. While the provider reports corrections for most issues, the pattern of complaint-triggered deficiencies and repeated safety violations suggests persistent quality concerns that families should investigate thoroughly before placement.
Aug 23, 2024Complaint4
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 23, 2024Routine18
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 28, 2024Complaint1
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Oct 3, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 10, 2022Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Nov 1, 2019Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Administration Deficiencies
Ensure the facility is licensed under applicable State and local law and operates and provides services in compliance with all applicable Federal, State, and local laws, regulations, and codes, and with accepted professional standards.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Have a properly installed and maintained dumbwaiter or escalator.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Federal Penalties
Fine
Aug 23, 2024
$62,207
Ownership & Operations
Who Operates This Facility
Maple City Rehabilitation and Nursing Center
for profit
Chain Affiliation
Hurlbut Care
13 facilities nationwide
Chain avg rating: 3.6/5 · Rank 12 of 12 (Worst)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit thegrandhealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.