Elderwood at Hornell
Strong Medicare quality ratings; families often praise dedicated and compassionate rehab therapy team. Still worth an in-person visit.
based on 22 Google reviews
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What this means for your family
This facility's rehab therapy team is frequently praised, making it a potential option for recovery. However, families should be aware of recurring complaints regarding slow response times and poor administrative communication; we recommend verifying discharge planning processes and staffing ratios before admission.
Google Reviews
Google Reviews
22 reviews on Google“Elderwood at Hornell receives polarized feedback, with many families praising the dedication of the rehab and nursing staff while others report significant issues with staffing levels and administrative communication. While some residents thrive and receive attentive care, multiple reviewers have raised concerns regarding slow response times, poor food quality, and failures in discharge planning or billing follow-up.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and compassionate rehab therapy team
- Attentive and caring nursing staff
- Clean facility environment
- Active and engaging social activities
Concerns
- Understaffing leading to long wait times for assistance (mentioned by 3 reviewers)
- Poor food quality and lack of flavor/variety (mentioned by 3 reviewers)
- Unresponsive administrative or social work staff (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We noticed your team is very active in responding to feedback; how does the administration use resident and family input to improve daily services?
- 2Since we know how important nutrition is, could you tell us more about how the menu is planned and how much variety there is for daily meals?
- 3With the high marks for your rehab therapy team, how would you describe the transition from physical therapy back into the daily routine of the facility?
- 4How do you ensure that residents receive timely assistance with their personal needs, especially during busy shifts or meal times?
- 5Can you walk us through the communication process between the nursing staff and families, especially regarding updates on a resident's health?
- 6What kind of social activities or group outings are currently available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The rehab team if PT and OT have become like family.”
“The place was clean, the food was very good she said. All I’m gonna say is this. If you are looking for a rehab facility in the southern tier, our only choices were ellderwood or wellsville manor. Don’t walk, RUN to ellderwood.”
“All nurses and aids fantastic. Surprisingly wonderful caring people. Food has no condiments. No flavor in food.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents with pressure sores (bedsores)
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Elderwood at Hornell has 14 deficiencies across three surveys, with one complaint-triggered issue. The most recurring problems involve care planning and emergency preparedness systems. A family filed a complaint in 2024 regarding incomplete care plans, which also appeared in previous surveys. All deficiencies have correction dates, but the repeated care planning issues suggest ongoing challenges in this critical area.
Feb 2, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Feb 2, 2024Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Oct 7, 2021Routine7
Emergency Preparedness Deficiencies
Develop a communication plan.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Mar 22, 2019Routine5
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Federal Penalties
Fine
Oct 2, 2023
$4,194
Ownership & Operations
Who Operates This Facility
Elderwood at Hornell
for profit
Chain Affiliation
Elderwood
17 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 17 (Best)
Ownership & Management
Owners
1 Bethesda Drive Operating Holdco LLC
Owner · Organization
Cole, Warren
Owner (parent company)
Rubin, Jeffrey
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit elderwood.com
Medicare data downloads
Original nursing home datasets
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