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Nursing HomeMedicaid Investigative

Mantey Heights Rehabilitation & Care Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2825 Patterson Rd, Grand Junction, CO 8150688 bedsLicensed & Active
Source: CO CDPHE — view official record
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 54 Google reviews

5
4
3
2
1
Mantey Heights Rehabilitation & Care Center Nursing Home in Grand Junction, CO — Street View
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8/ 10
critical Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Abuse citation on record
  • Low overall rating (1/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (17 vs median 7)
  • High staff turnover (57%)
  • High RN turnover (69%)

Bottom 25% in CO · Below recommended RN staffing · Worst in STELLAR SENIOR LIVING chain · $159,827 in fines · Abuse citation

Source: Medicare data

What this means for your family

While some families report excellent care, the recent trend of reviews indicates significant concerns regarding staffing consistency, hygiene, and communication. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening to observe staffing levels and resident care firsthand, and asking specifically how they manage communication with families regarding medical changes.

Google Reviews

Google Reviews

54 reviews on Google
Mantey Heights Rehabilitation & Care Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the facility's activities program. However, significant concerns persist regarding inconsistent care quality, poor communication, and issues with staffing levels that lead to neglect and hygiene problems. Families should be aware that experiences vary widely, with some reporting excellent long-term care while others describe critical failures in safety and responsiveness.

Quality Themes

Tap a score for details
Food3.0Staff6.0Clean5.0Activities8.0Meds2.0Memory3.0Comms3.0ValueN/A

Strengths

  • Compassionate and attentive nursing staff
  • Engaging activities and events for residents
  • Helpful and responsive admissions/administrative staff
  • Clean and well-maintained environment

Concerns

  • Inconsistent or inadequate staffing levels leading to neglect (mentioned by 5 reviewers)
  • Poor communication with families and lack of responsiveness to inquiries (mentioned by 4 reviewers)
  • Poor quality of food and dining experience (mentioned by 2 reviewers)
  • Hygiene issues and lack of basic resident care (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'13(1)'19(4)'21(1)'23(25)'25(9)'26(2)

Distribution · 59 analyzed

5
40
4
2
3
0
2
2
1
15
24 reviews posted between Jan 12, 2023Jan 13, 2023 · 24 were 5-star

How They Respond to Reviews

47%response rate

This facility responds to some reviews.

Questions for Your Tour

  • 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent, daily hygiene and personal care for every resident?
  • 2I noticed that communication is a high priority for families; what is the standard process for keeping us updated on changes in my loved one's health or daily status?
  • 3Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and timely administration for residents?
  • 4I see that you have a variety of activities and events; how do you tailor these to ensure residents who may have different levels of mobility or cognitive needs feel included?
  • 5What steps are you taking to improve the quality and variety of the dining experience to ensure residents are receiving nutritious and appealing meals?
  • 6In the event of a medical emergency, what is your facility's immediate response protocol, and how quickly would we be notified?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff offer her excellent care, the activities staff offer many activities for residents of all abilities, the physical rehab dept provides on-site equipment and staff and, the kitchen offers nutritional food

Long-term resident's family · 2024★★★★★

My mom's last 14 months at Mantey Heights were amazing. It was a place I enjoyed visiting and I saw the operations of the facility first hand. Even though the kitchen was struggling with transition of new staff, I would say that mom's needs were met

Long-term resident's family · 2024★★★★★

The staff significantly lacks compassion and proper care for their residents, my grandfather dislocated his hip due to the CNA’s neglecting to answer his call light due to being “too busy.”

Long-term resident's family · 2020☆☆☆☆
Source: 54 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
3.11hrs
76%
All nurses + aides combined
Staff Turnover
64%
Lower is better (< 30% = good)
RN Turnover
72%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

5

measures

Worse Than Avg

10

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility22.2%
Worse than Avg
Here
22.2%
US
19.5%
CO
11.3%
Mesa
9.6%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility25.1%
Worse than Avg
Here
25.1%
US
15.3%
CO
14.4%
Mesa
14.7%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility23.7%
Worse than Avg
Here
23.7%
US
14.4%
CO
13.8%
Mesa
13.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.0%
Worse than Avg
Here
27.0%
US
19.4%
CO
21.7%
Mesa
23.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility96.6%
Better than Avg
Here
96.6%
US
93.4%
CO
93.6%
Mesa
91.0%
🦠

Residents who got a urinary tract infection

↓ Lower is better
This Facility5.8%
Worse than Avg
Here
5.8%
US
1.6%
CO
1.5%
Mesa
2.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility61.6%
Worse than Avg
Here
61.6%
US
81.8%
CO
76.3%
Mesa
72.2%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility66.7%
Worse than Avg
Here
66.7%
US
79.8%
CO
75.6%
Mesa
72.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.9%
Worse than Avg
Here
2.9%
US
1.6%
CO
1.5%
Mesa
2.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
5penalties
Well above state avg (8.8)
13 complaint-triggered
$159,827 in fines

Families filed multiple complaints leading to serious violations including abuse protection failures and medication management problems. The facility shows recurring issues across nutrition and food safety, infection control, and fire safety systems spanning multiple years. While all deficiencies have reported correction dates, the persistent pattern of violations in core care areas like resident protection, medication errors, and basic safety systems raises significant concerns about care quality and oversight.

Feb 17, 2026Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jun 11, 2025Complaint
3
0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0573Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Let each resident or the resident's legal representative access or purchase copies of all the resident's records.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

Apr 2, 2025Complaint
5
0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Dec 19, 2024Routine
16
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0341Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · WidespreadCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0805Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0927Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

May 10, 2024Complaint
1
0600Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Mar 18, 2024Complaint
1
0692Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

Federal Penalties

Fine

Dec 19, 2024

$46,557

Fine

May 10, 2024

$39,104

Fine

Mar 18, 2024

$31,623

Fine

Jul 13, 2023

$42,543

Payment Denial

Jul 13, 2023

4-day denial

State Inspection History

State Inspections

Source: CO Dept. of Public Health & Environment

8total
3deficiencies
Aug 5, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Jun 11, 2025Complaint
N/A0000, 0573, 0688

A complaint survey, prompted by #CO39809 and #CO40187 was conducted on 6/10/25 to 6/11/25. Three deficiencies were cited. Based on record review and interviews, the facility failed to ensure a copy of medical records were provided timely for two (#2 and #1) of three residents out of 10 sample residents.Specifically, the facility failed to ensure medical records were provided timely upon request to the representatives of Resident #2 and Resident #1. Findings include:I. Facility policy and procedure The Release of Information policy, revised November 2009, was provided by the director of nursing (DON) on 6/11/25 at 6:05 p.m. The policy read in pertinent part, "The resident may initiate a request to release such information contained in his or her records and charts to anyone he or she wishes. Such requests will be honored only upon the receipt of a written, signed, and dated request from the resident or representative. "A resident may obtain photocopies of his or her records by providing the facility with at least a 48 hour advance notice of such request." II. Residents' representative interviewsResident #2' s representative was interviewed on 6/10/25 at 4:13 p.m. The representative said she requested Resident #2 medical records at the end 2024 and it took a week for the facility to provide them to her. She said she felt the medical records should have been provided to her within a couple days. She said she called the former social service director (SSD) a couple times to remind the facility of the request befor.. Based on record review and interviews, the facility failed to ensure residents with limited mobility received appropriate services, equipment, and assistance to maintain or improve mobility for two (#4 and #1) of three residents out of 10 sample residents. Specifically, the facility failed to:-Provide timely restorative services, as was care planned and recommended, for Resident #4; and,-Offer and provide a restorative service program for Resident #1 to help maintain the resident' s function after the resident was discharged from therapy services. Findings include:I. Facility policy and procedureThe Functional Impairment policy, revised September 2012, was provided by the director of nursing (DON) on 6/11/25 at 6:05 p.m. The policy read in pertinent part, "Upon admission to the facility, at any time a significant change of condition occurs, and periodically during the resident' s stay, the physician and staff will assess the resident' s physical condition and functional status."A physician, nurse or therapist may initiate screening for the potential to benefit from rehabilitation services such as physical and occupational therapy. "Following the screening, the therapist will document whether the resident may benefit from a more detailed rehabilitation evaluation from unskilled therapy, as for example restorative nursing services that can be provided by caregivers or exercises with w..

May 27, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Apr 2, 2025Complaint
N/A0000, 0600, 0609 and 3 more

A complaint survey, prompted by #CO39555, #CO39589, and #CO39686 was conducted on 4/1/25 to 4/2/25. Five deficiencies were cited. Based on observations, record review and interviews, the facility failed to consistently provide catheter care, treatment and services to minimize the risk of urinary tract infections for one (#2) of three residents reviewed for catheter care out of 13 sample residents. Specifically, the facility failed to:-Ensure staff provided appropriate catheter care for Resident #2, who had a history of recurring urinary tract infections (UTI); and, -Ensure Resident #2' s baseline care plan included catheter care for his indwelling Foley catheter. Findings include:I. Facility policy and procedureThe Catheter Care policy, revised August 2022, was provided by the director of nursing (DON) on 4/2/25 at.. Based on record review and interviews, the facility failed to ensure one (#7) of five residents reviewed were free from abuse out of 13 sample residents. Specifically, the facility failed to ensure Resident #7 was free from physical abuse by Resident #3.Findings include:I. Facility policy and procedureThe Abuse, Neglect, Exploitation or Misappropriation-Investigating and Reporting policy, revised September 2022, was provided by the director of nursing (DON) on 4/2/25 at 3:34 p.m. The policy read in pertinent part, "All reports of resident abuse, neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies and thoroughly inves.. Based on record review and interviews, the facility failed to ensure that residents were free of unnecessary psychotropic medications for one (#1) of three residents reviewed for unnecessary medications out of 13 sample residents. Specifically, the facility failed to:-Document behaviors that justified the rationale for Resident #1' s physician' s order for the use of as needed (PRN) Lorazepam (an antianxiety medication) after 14 days; and,-Ensure the physician was notified of Resident #1' s frequent refusals of scheduled Lorazepam and reassessed Resident #1 for the need to continue the medication. Findings include:I. Facility policy and procedure The Antipsychotic Medicatio.. Based on record review and interviews, the facility failed to report all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin and misappropriation of resident property for three (#7, #8 and #3) of seven residents out of 13 sample residents. Specifically, the facility failed to:-Report an allegation of physical abuse towards Resident #7 by Resident #3 to the State Agency;-Report an allegation of sexual abuse towards Resident #8 by Resident #3 to the State Agency; and, -Report an allegation of sexual abuse towards Resident #3 by Resident #9 to the State Agency. Findings include:I. Facility policy and procedureThe Abuse, Ne.. Based on record review and interviews, the facility failed to thoroughly investigate allegations of abuse for two (#7 and #8) of seven residents out of 13 sample residents. Specifically, the facility failed to complete a thorough investigation after: -An allegation of physical abuse towards Resident #7 by Resident #3; and,-An allegation of sexual abuse towards Resident #8 by Resident #3.Findings include:I. Facility policy and procedureThe Abuse, Neglect, Exploitation or Misappropriation-Investigating and Reporting policy, revised September 2022, was provided by the director of nursing (DON) on 4/2/25 at 3:34 p.m. The policy read in pertinent part, "All reports of resident abuse, ne..

Apr 1, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Feb 4, 2025Follow-up
CleanReport

No deficiencies found during this inspection.

Feb 4, 2025Complaint
CleanReport

No deficiencies found during this inspection.

Dec 31, 2024Routine
N/A0000, 0324, 0341 and 5 more

The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a).The initial comments (ID Prefix Tag #K000) are informational only and represent the facility' s general characteristics.This facility, licensed for eighty-eight (88) beds and having 43 resident rooms, is a single-story, 28,066 sq ft type V(000) structure with a partial basement and partial crawl space. The basement contains storage, multi-us.. Through document review and observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 25. This was evidenced by:1) Weekly/Monthly: Done in-house; need to add control valves to checklist2) Annual: 2.20.24 Pye-Barker+Report shows a green tag even though it has impairments+Report not showing accurate device count summary; FACP report shows possible 15 supervisory d.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 72. This was evidenced by: 1) Fire alarm system upgraded communications without a permit; a permit is required for system upgrades that are not defined as maintenance. NFPA 101 19.3.4.1 General. Healthcare occupancies shall be provided with a fire alarm system in accordance with Se.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 80. This was evidenced by: 1) Fire Doors (annually)(80 5.2): A report from 11.27.24 indicates that the kitchen rolling door has a battery failure and needs to be replaced. Parts on order.2) Room 46 door not latching3) The bio laundry door needs to have closure speed up in order to latch properlyNFPA 101.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 80, 90A, and 105. This was evidenced by:1) The fire damper in monument dining is wired tied open2) fire dampers have been missed during inspection; need newly updated damper report to reflect 100% of all dampersNFPA 101 8.5.5.4.1 Air-conditioning, heating, ventilating ductwork, and related equipmen.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 99, and 110. This was evidenced by:1) Generator fuel quality (annually) (110 8.3.8): Not Provided2) Battery Testing(Monthly specific gravity,weekly voltage)(110 8.3.7): Not done per NFPA 110 StandardsNFPA 110 8.3.8 A fuel quality test shall be performed at least annuallyUsing tests approved by ASTM sta.. Through observation during the survey, it was determined that the facility failed to meet the healthcare facilities code requirements in accordance with NFPA 101 and 54. This was evidenced by:1) kitchen appliance missing gas cableNFPA 101, 9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code, or NFPA 58, Liquefied Petroleum Gas Code, unless such installations are approved existing installation.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99 and NFPA 55. This was evidenced by:1) The oxygen trans-filling room needs mechanical ventilation 0-12" from the floor and signage on the door.NFPA 55 6.15.7.26.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor.NFPA 99 11.5.2.3.1Transfilling to liquid oxy..

Ownership & Operations

Who Operates This Facility

Owner / Operator

Mantey Heights Rehabilitation & Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Stellar Senior Living

Chain Size

8 facilities nationwide

Chain avg rating: 1.9/5 · Rank 8 of 8 (Worst)

Ownership & Management

Owners

Sptihs Properties Trust

Owner · Organization

100%

Charles Schwab Investment Management INC

Owner (parent company) · Organization

D.e. Shaw & Co., L.p.

Owner (parent company) · Organization

Diversified Healthcare Trust

Owner (parent company) · Organization

H/2 Special Opportunities IV L.p.

Owner (parent company) · Organization

Snh Proj Lincoln Trs LLC

Owner (parent company) · Organization

Snh Trs Licensee Holdco LLC

Owner (parent company) · Organization

Snh Trs, INC.

Owner (parent company) · Organization

Key personnel

Bilotto, ChristopherOfficer / DirectorPortnoy, AdamOfficer / DirectorBilotto, ChristopherOfficer / DirectorBrown, MatthewOfficer / DirectorClark, JenniferOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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