Mantey Heights Rehabilitation & Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 54 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (17 vs median 7)
- High staff turnover (57%)
- High RN turnover (69%)
Bottom 25% in CO · Below recommended RN staffing · Worst in STELLAR SENIOR LIVING chain · $159,827 in fines · Abuse citation
What this means for your family
While some families report excellent care, the recent trend of reviews indicates significant concerns regarding staffing consistency, hygiene, and communication. If you are considering this facility, we strongly recommend conducting an unannounced visit during a weekend or evening to observe staffing levels and resident care firsthand, and asking specifically how they manage communication with families regarding medical changes.
Google Reviews
Google Reviews
54 reviews on Google“Mantey Heights Rehabilitation & Care Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and the facility's activities program. However, significant concerns persist regarding inconsistent care quality, poor communication, and issues with staffing levels that lead to neglect and hygiene problems. Families should be aware that experiences vary widely, with some reporting excellent long-term care while others describe critical failures in safety and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Engaging activities and events for residents
- Helpful and responsive admissions/administrative staff
- Clean and well-maintained environment
Concerns
- Inconsistent or inadequate staffing levels leading to neglect (mentioned by 5 reviewers)
- Poor communication with families and lack of responsiveness to inquiries (mentioned by 4 reviewers)
- Poor quality of food and dining experience (mentioned by 2 reviewers)
- Hygiene issues and lack of basic resident care (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 59 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what specific protocols do you have in place to ensure consistent, daily hygiene and personal care for every resident?
- 2I noticed that communication is a high priority for families; what is the standard process for keeping us updated on changes in my loved one's health or daily status?
- 3Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and timely administration for residents?
- 4I see that you have a variety of activities and events; how do you tailor these to ensure residents who may have different levels of mobility or cognitive needs feel included?
- 5What steps are you taking to improve the quality and variety of the dining experience to ensure residents are receiving nutritious and appealing meals?
- 6In the event of a medical emergency, what is your facility's immediate response protocol, and how quickly would we be notified?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff offer her excellent care, the activities staff offer many activities for residents of all abilities, the physical rehab dept provides on-site equipment and staff and, the kitchen offers nutritional food”
“My mom's last 14 months at Mantey Heights were amazing. It was a place I enjoyed visiting and I saw the operations of the facility first hand. Even though the kitchen was struggling with transition of new staff, I would say that mom's needs were met”
“The staff significantly lacks compassion and proper care for their residents, my grandfather dislocated his hip due to the CNA’s neglecting to answer his call light due to being “too busy.””
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
10
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed multiple complaints leading to serious violations including abuse protection failures and medication management problems. The facility shows recurring issues across nutrition and food safety, infection control, and fire safety systems spanning multiple years. While all deficiencies have reported correction dates, the persistent pattern of violations in core care areas like resident protection, medication errors, and basic safety systems raises significant concerns about care quality and oversight.
Feb 17, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jun 11, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Apr 2, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Dec 19, 2024Routine16
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
May 10, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 18, 2024Complaint1
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Federal Penalties
Fine
Dec 19, 2024
$46,557
Fine
May 10, 2024
$39,104
Fine
Mar 18, 2024
$31,623
Fine
Jul 13, 2023
$42,543
Payment Denial
Jul 13, 2023
4-day denial
State Inspection History
State Inspections
Source: CO Dept. of Public Health & Environment
Aug 5, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Jun 11, 2025Complaint
A complaint survey, prompted by #CO39809 and #CO40187 was conducted on 6/10/25 to 6/11/25. Three deficiencies were cited. Based on record review and interviews, the facility failed to ensure a copy of medical records were provided timely for two (#2 and #1) of three residents out of 10 sample residents.Specifically, the facility failed to ensure medical records were provided timely upon request to the representatives of Resident #2 and Resident #1. Findings include:I. Facility policy and procedure The Release of Information policy, revised November 2009, was provided by the director of nursing (DON) on 6/11/25 at 6:05 p.m. The policy read in pertinent part, "The resident may initiate a request to release such information contained in his or her records and charts to anyone he or she wishes. Such requests will be honored only upon the receipt of a written, signed, and dated request from the resident or representative. "A resident may obtain photocopies of his or her records by providing the facility with at least a 48 hour advance notice of such request." II. Residents' representative interviewsResident #2' s representative was interviewed on 6/10/25 at 4:13 p.m. The representative said she requested Resident #2 medical records at the end 2024 and it took a week for the facility to provide them to her. She said she felt the medical records should have been provided to her within a couple days. She said she called the former social service director (SSD) a couple times to remind the facility of the request befor.. Based on record review and interviews, the facility failed to ensure residents with limited mobility received appropriate services, equipment, and assistance to maintain or improve mobility for two (#4 and #1) of three residents out of 10 sample residents. Specifically, the facility failed to:-Provide timely restorative services, as was care planned and recommended, for Resident #4; and,-Offer and provide a restorative service program for Resident #1 to help maintain the resident' s function after the resident was discharged from therapy services. Findings include:I. Facility policy and procedureThe Functional Impairment policy, revised September 2012, was provided by the director of nursing (DON) on 6/11/25 at 6:05 p.m. The policy read in pertinent part, "Upon admission to the facility, at any time a significant change of condition occurs, and periodically during the resident' s stay, the physician and staff will assess the resident' s physical condition and functional status."A physician, nurse or therapist may initiate screening for the potential to benefit from rehabilitation services such as physical and occupational therapy. "Following the screening, the therapist will document whether the resident may benefit from a more detailed rehabilitation evaluation from unskilled therapy, as for example restorative nursing services that can be provided by caregivers or exercises with w..
May 27, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Apr 2, 2025Complaint
A complaint survey, prompted by #CO39555, #CO39589, and #CO39686 was conducted on 4/1/25 to 4/2/25. Five deficiencies were cited. Based on observations, record review and interviews, the facility failed to consistently provide catheter care, treatment and services to minimize the risk of urinary tract infections for one (#2) of three residents reviewed for catheter care out of 13 sample residents. Specifically, the facility failed to:-Ensure staff provided appropriate catheter care for Resident #2, who had a history of recurring urinary tract infections (UTI); and, -Ensure Resident #2' s baseline care plan included catheter care for his indwelling Foley catheter. Findings include:I. Facility policy and procedureThe Catheter Care policy, revised August 2022, was provided by the director of nursing (DON) on 4/2/25 at.. Based on record review and interviews, the facility failed to ensure one (#7) of five residents reviewed were free from abuse out of 13 sample residents. Specifically, the facility failed to ensure Resident #7 was free from physical abuse by Resident #3.Findings include:I. Facility policy and procedureThe Abuse, Neglect, Exploitation or Misappropriation-Investigating and Reporting policy, revised September 2022, was provided by the director of nursing (DON) on 4/2/25 at 3:34 p.m. The policy read in pertinent part, "All reports of resident abuse, neglect, exploitation, or theft/misappropriation of resident property are reported to local, state and federal agencies and thoroughly inves.. Based on record review and interviews, the facility failed to ensure that residents were free of unnecessary psychotropic medications for one (#1) of three residents reviewed for unnecessary medications out of 13 sample residents. Specifically, the facility failed to:-Document behaviors that justified the rationale for Resident #1' s physician' s order for the use of as needed (PRN) Lorazepam (an antianxiety medication) after 14 days; and,-Ensure the physician was notified of Resident #1' s frequent refusals of scheduled Lorazepam and reassessed Resident #1 for the need to continue the medication. Findings include:I. Facility policy and procedure The Antipsychotic Medicatio.. Based on record review and interviews, the facility failed to report all alleged violations involving abuse, neglect, exploitation or mistreatment, including injuries of unknown origin and misappropriation of resident property for three (#7, #8 and #3) of seven residents out of 13 sample residents. Specifically, the facility failed to:-Report an allegation of physical abuse towards Resident #7 by Resident #3 to the State Agency;-Report an allegation of sexual abuse towards Resident #8 by Resident #3 to the State Agency; and, -Report an allegation of sexual abuse towards Resident #3 by Resident #9 to the State Agency. Findings include:I. Facility policy and procedureThe Abuse, Ne.. Based on record review and interviews, the facility failed to thoroughly investigate allegations of abuse for two (#7 and #8) of seven residents out of 13 sample residents. Specifically, the facility failed to complete a thorough investigation after: -An allegation of physical abuse towards Resident #7 by Resident #3; and,-An allegation of sexual abuse towards Resident #8 by Resident #3.Findings include:I. Facility policy and procedureThe Abuse, Neglect, Exploitation or Misappropriation-Investigating and Reporting policy, revised September 2022, was provided by the director of nursing (DON) on 4/2/25 at 3:34 p.m. The policy read in pertinent part, "All reports of resident abuse, ne..
Apr 1, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Feb 4, 2025Follow-upCleanReport
No deficiencies found during this inspection.
Feb 4, 2025ComplaintCleanReport
No deficiencies found during this inspection.
Dec 31, 2024Routine
The Colorado Department of Public Safety conducted this survey in accordance with the Federal Register at Section 42 CFR 483.70(a).The initial comments (ID Prefix Tag #K000) are informational only and represent the facility' s general characteristics.This facility, licensed for eighty-eight (88) beds and having 43 resident rooms, is a single-story, 28,066 sq ft type V(000) structure with a partial basement and partial crawl space. The basement contains storage, multi-us.. Through document review and observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 25. This was evidenced by:1) Weekly/Monthly: Done in-house; need to add control valves to checklist2) Annual: 2.20.24 Pye-Barker+Report shows a green tag even though it has impairments+Report not showing accurate device count summary; FACP report shows possible 15 supervisory d.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 72. This was evidenced by: 1) Fire alarm system upgraded communications without a permit; a permit is required for system upgrades that are not defined as maintenance. NFPA 101 19.3.4.1 General. Healthcare occupancies shall be provided with a fire alarm system in accordance with Se.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101 and 80. This was evidenced by: 1) Fire Doors (annually)(80 5.2): A report from 11.27.24 indicates that the kitchen rolling door has a battery failure and needs to be replaced. Parts on order.2) Room 46 door not latching3) The bio laundry door needs to have closure speed up in order to latch properlyNFPA 101.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 80, 90A, and 105. This was evidenced by:1) The fire damper in monument dining is wired tied open2) fire dampers have been missed during inspection; need newly updated damper report to reflect 100% of all dampersNFPA 101 8.5.5.4.1 Air-conditioning, heating, ventilating ductwork, and related equipmen.. Through document review during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 101, 99, and 110. This was evidenced by:1) Generator fuel quality (annually) (110 8.3.8): Not Provided2) Battery Testing(Monthly specific gravity,weekly voltage)(110 8.3.7): Not done per NFPA 110 StandardsNFPA 110 8.3.8 A fuel quality test shall be performed at least annuallyUsing tests approved by ASTM sta.. Through observation during the survey, it was determined that the facility failed to meet the healthcare facilities code requirements in accordance with NFPA 101 and 54. This was evidenced by:1) kitchen appliance missing gas cableNFPA 101, 9.1.1 Gas. Equipment using gas and related gas piping shall be in accordance with NFPA 54, National Fuel Gas Code, or NFPA 58, Liquefied Petroleum Gas Code, unless such installations are approved existing installation.. Through observation during the survey, it was determined that the facility failed to meet the protection requirements in accordance with NFPA 99 and NFPA 55. This was evidenced by:1) The oxygen trans-filling room needs mechanical ventilation 0-12" from the floor and signage on the door.NFPA 55 6.15.7.26.15.7.2 For gases that are heavier than air, exhaust shall be taken from a point within 12 in. (304.8 mm) of the floor.NFPA 99 11.5.2.3.1Transfilling to liquid oxy..
Ownership & Operations
Who Operates This Facility
Mantey Heights Rehabilitation & Care Center
for profit
Chain Affiliation
Stellar Senior Living
8 facilities nationwide
Chain avg rating: 1.9/5 · Rank 8 of 8 (Worst)
Ownership & Management
Owners
Sptihs Properties Trust
Owner · Organization
Charles Schwab Investment Management INC
Owner (parent company) · Organization
D.e. Shaw & Co., L.p.
Owner (parent company) · Organization
Diversified Healthcare Trust
Owner (parent company) · Organization
H/2 Special Opportunities IV L.p.
Owner (parent company) · Organization
Snh Proj Lincoln Trs LLC
Owner (parent company) · Organization
Snh Trs Licensee Holdco LLC
Owner (parent company) · Organization
Snh Trs, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit stellarliving.com
Medicare data downloads
Original nursing home datasets
CO CDPHE — View Official Record
Public-record source of inspection history and licensure data shown on this page
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