Manchester Center for Rehabilitation and Healing L
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 169 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy program and clean environment, making it a strong candidate for short-term rehabilitation. However, families should be cautious regarding communication and medication management; we strongly recommend maintaining frequent, direct contact with the nursing staff and keeping a detailed inventory of personal belongings.
Google Reviews
Google Reviews
169 reviews on Google“Manchester Center for Rehabilitation and Healing receives frequent praise for its clean, well-maintained facility and a therapy team that many residents credit for their successful recovery. However, the facility faces significant criticism regarding inconsistent nursing care, poor food quality, and occasional administrative failures, including issues with patient belongings and discharge communication. Families should be aware that while many report a positive, welcoming environment, others have experienced serious lapses in responsiveness and organizational oversight.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean, well-maintained facility
- Friendly and welcoming front-line staff
- Consistent communication with families (reported by some)
Concerns
- Poor food quality and unappealing meals (mentioned by 5 reviewers)
- Inconsistent nursing responsiveness and staffing levels (mentioned by 6 reviewers)
- Loss or theft of personal belongings (mentioned by 2 reviewers)
- Poor administrative communication and discharge coordination (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 131 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you incorporate that family input into your daily operations?
- 2With the current staffing levels, what is your process for ensuring residents receive timely assistance when they call for help?
- 3I understand that nutrition is a key part of recovery, so could you walk me through how the kitchen team handles meal preferences and food quality concerns?
- 4Given the focus on rehabilitation here, how do you coordinate the transition from therapy sessions back to the resident's daily routine?
- 5What specific protocols do you have in place to ensure the safety and security of a resident's personal belongings?
- 6How does your nursing staff manage medication administration to ensure accuracy and consistency for each resident?
Personalized based on this facility's data
Key Review Excerpts
“I went from barely walking to cruising around the place with a walker for stabilization & safety. I had a crew of staff that were so good.”
“The nurses are so sweet and take such good care of my Grandmother. She went from sitting in her apartment day after day. She almost got to where she couldn't walk. Now she's up walking everyday.”
“The main problem I have with this place is that they told me and my sister after my mom died that there was no rush to come collect her things... When I was finally able to come get her stuff, I was told it had all be thrown away.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a pattern of recurring issues across fire safety, infection control, and abuse reporting that have persisted across multiple years, with fire safety violations appearing in 2018, 2019, and 2022, and infection control problems in both 2019 and 2022. A family filed a complaint in 2025 regarding accident prevention and supervision. While the facility has corrected each cited deficiency, the repeated violations in critical safety areas suggest ongoing operational challenges that families should carefully consider.
Sep 24, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 7, 2022Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Aug 7, 2019Routine4
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Jun 20, 2018Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Ownership & Operations
Who Operates This Facility
Manchester Center for Rehabilitation and Healing L
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 16 of 34
Ownership & Management
Owners
Md Friedman Family 2017 Trust
Owner · Organization
Neal Einhorn Family 2017 Trust
Owner · Organization
Schwartz, Eliezer
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit manchestercenterrehab.com
Medicare data downloads
Original nursing home datasets
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