Legacy Health and Rehab
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
Below average in TN · Below recommended RN staffing · No penalties on record
What this means for your family
While the facility has a history of a warm, social atmosphere, recent reports indicate serious lapses in clinical care and communication. If you are considering this facility, you must be prepared to monitor your loved one's care closely and maintain frequent, direct contact with their medical team, as recent reviews suggest the facility may not proactively communicate health changes.
Google Reviews
Google Reviews
22 reviews on Google“Legacy Health and Rehab presents a stark contrast in experiences, with older reviews praising a warm, family-like atmosphere and an active social environment. However, recent feedback from 2023 and 2025 highlights severe concerns regarding patient neglect, poor hygiene, and failures in medical communication. Families should be aware of the significant discrepancy between the facility's social reputation and the reported quality of clinical care.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and welcoming staff
- Engaging activities and events
- Warm, family-oriented atmosphere
Concerns
- Neglect and poor clinical care leading to malnutrition and infection (mentioned by 2 reviewers)
- Lack of communication with families regarding medical status (mentioned by 2 reviewers)
- Slow response times for basic needs like feeding (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 24 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the warm and family-oriented atmosphere here; how do you involve families in the daily life of the residents?
- 2What kind of engaging activities or special events do you have planned for the residents this month?
- 3How do you ensure that staff are able to respond quickly to residents' needs, such as assistance with feeding or hydration?
- 4Can you walk me through your process for communicating medical updates and changes in status to family members?
- 5What specific steps are being taken to ensure consistent excellence in medication management and clinical care?
- 6How does the facility manage nutrition and dining to ensure all residents are getting the dietary support they need?
Personalized based on this facility's data
Key Review Excerpts
“THEY ARE NOT CLEAN AT ALL.. MY UNCLE’S DAUGHTER SENT HIM HERE. HE WAS VERY HEALTHY WHEN HE GOT THERE AND A FEW MONTHS LATER HE ENDED UP MALNUTRITION WITH A SEVERE STAPH INFECTION AND PNEUMONIA.”
“The care is terrible, they don’t think to inform the family BEFORE sending out your loved one to the hospital.. which is the first I’ve heard and seen of that. Staff lies about the care they are giving, so don’t trust their word.”
“I've been a patient for 3 months. It's so wonderful here that I'm not looking forward to leaving. I've made good friends here and the staff is one in a million.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 40 deficiencies across four surveys, including families filing complaints that triggered investigations into abuse prevention and notification failures. The most recurring issues involve care planning problems, medication management errors, and electrical safety violations. While the facility reports correcting all deficiencies, several problems persist across multiple surveys, including care planning deficiencies and electrical safety issues, raising questions about sustained improvement.
Jun 25, 2025Routine17
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Apr 10, 2024Routine15
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 10, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Sep 19, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 27, 2021Routine6
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Ownership & Operations
Who Operates This Facility
Legacy Health and Rehab
for profit
Ownership & Management
Owners
Legacy Health and Rehab LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Manchester Center for Rehabilitation and Healing L
2.0 miNursing Home · Manchester, TN
Life Care Center of Tullahoma
10.2 miNursing Home · Tullahoma, TN
Nhc Healthcare, Tullahoma
10.6 miNursing Home · Tullahoma, TN