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Public Google reviewers rate this highly and often mention staff described as caring and wonderful by multiple reviewers. Schedule a visit to confirm the fit.
based on 11 Google reviews
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Public Google reviewers rate Mallow Place highly. Reviewers highlight: staff described as caring and wonderful by multiple reviewers, employees characterized as 'loving people' who show genuine care. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Mallow Place shows a polarized review pattern with 8 five-star ratings versus 2 one-star reviews citing serious concerns about professionalism and treatment of residents. While several reviewers praise caring staff, the lack of detailed feedback and concerning allegations about APS involvement warrant careful investigation before considering this facility.
Quality Themes
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Rating Trends
Distribution · 11 analyzed
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Key Review Excerpts
“The Principles of this establishment has lied and caused GREAT pain to some of our prized citizens.....#A.P.S.exposure”
“Extremely unprofessional. This was the second time I experienced this with them.”
“The employees are wonderful”
Source: Texas Health & Human Services Commission
Key Findings
An inspection conducted in November 2019 identified 11 violations, primarily related to Life Safety Code standards such as fire drill documentation, smoke detector maintenance, and sprinkler system compliance. All identified issues were documented as corrected by December 2019. No recent enforcement actions were found for this facility.
Life Safety Code (11 violations)
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, 13R requirements, or meet the requirements of Chapter 32.
The facility failed to ensure the building was kept in good repair.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
Love & Joy Personal Care Home
nonprofit
NA
YVONNE JACOBS
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Google Reviews
11 reviews from families & visitors
Official Website
Visit loveandjoy.org
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
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