Mallow Place
Families consistently rate this highly — reviewers highlight staff described as caring and wonderful by multiple reviewers. Schedule a visit to confirm the fit.
based on 11 Google reviews
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What this means for your family
Families consistently rate Mallow Place highly, reflecting positive day-to-day experiences. Reviewers highlight: staff described as caring and wonderful by multiple reviewers, employees characterized as 'loving people' who show genuine care. Keep in mind that online reviews reflect personal experiences and may not capture everything. Schedule a visit to see if it feels right for your loved one.
Google Reviews
Google Reviews
11 reviews on Google“Mallow Place shows a polarized review pattern with 8 five-star ratings versus 2 one-star reviews citing serious concerns about professionalism and treatment of residents. While several reviewers praise caring staff, the lack of detailed feedback and concerning allegations about APS involvement warrant careful investigation before considering this facility.”
Quality Themes
Tap a score for detailsStrengths
- Staff described as caring and wonderful by multiple reviewers
- Employees characterized as 'loving people' who show genuine care
- Some reviewers express appreciation for the workplace culture and approach
Concerns
- Serious allegations about lying to families and causing 'GREAT pain' to residents
- Multiple mentions of unprofessional behavior from management
- Reference to APS (Adult Protective Services) involvement suggests potential regulatory issues
- Extremely limited detailed feedback makes it difficult to assess actual quality of care
- High proportion of rating-only reviews raises questions about review authenticity
Rating Trends
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that Mallow Place has a smaller capacity of 26 residents, how does your team ensure consistent, transparent communication with families regarding daily updates and changes in care?
- 2We have heard wonderful things about the caring nature of your staff; could you share how you foster that supportive culture and ensure it remains a priority for your management team?
- 3What is your process for keeping families informed and involved if a resident experiences a health incident or requires an unexpected change in their care plan?
- 4Could you walk us through a typical day at Mallow Place and describe how you tailor activities to keep all 26 residents engaged and connected?
- 5How does your leadership team handle feedback or concerns from families to ensure that everyone feels heard and that issues are resolved promptly?
- 6With your focus on providing a loving environment, what steps do you take to maintain high standards of professional oversight and regulatory compliance?
Personalized based on this facility's data
Key Review Excerpts
“The Principles of this establishment has lied and caused GREAT pain to some of our prized citizens.....#A.P.S.exposure”
“Extremely unprofessional. This was the second time I experienced this with them.”
“The employees are wonderful”
State Inspection History
State Inspections
Source: Texas Health & Human Services Commission
Key Findings
An inspection conducted in November 2019 identified 11 violations, primarily related to Life Safety Code standards such as fire drill documentation, smoke detector maintenance, and sprinkler system compliance. All identified issues were documented as corrected by December 2019. No recent enforcement actions were found for this facility.
Nov 22, 2019Routine11Report
Life Safety Code (11 violations)
The facility failed to ensure compliance with smoking regulations in the licensing standards for assisted living facilities.
The facility failed to ensure the smoke detectors were to be tested for sensitivity as required. The facility failed to provide all required fire alarm documentation, including as-built installation drawings, operation and maintenance manuals, and a written sequence of operation, must be available for examination by DADS.
The facility failed to provide and/or maintain a commercial range hood and exhaust system in compliance with NFPA 96.
The facility failed to ensure a written emergency plan that addresses the eight core functions of emergency management was provided.
The facility failed to ensure the required sprinkler system was inspected, tested, and maintained in compliance with NFPA 25.
The facility failed to ensure all monthly and yearly extinguisher inspections were performed and/or documented; and/or that unserviceable extinguishers were replaced.
The facility failed to ensure fire drills were conducted and documented to be in compliance with licensing standards for assisted living facilities.
The facility failed to ensure the fire alarm and smoke detection system was in compliance with licensing standards for assisted living facilities.
The facility failed to ensure an annual inspection was conducted by the local fire marshal.
The facility failed to provide the required sprinkler system to meet NFPA 13, 13D, 13R requirements, or meet the requirements of Chapter 32.
The facility failed to ensure the building was kept in good repair.
Ownership & Operations
Who Operates This Facility
Love & Joy Personal Care Home
nonprofit
NA
YVONNE JACOBS
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit loveandjoy.org
Medicare data downloads
Original nursing home datasets
TX HHSC — View Official Record
Public-record source of inspection history and licensure data shown on this page
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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