Majestic Care of Sheridan
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 29 Google reviews
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What this means for your family
This facility is highly regarded for its compassionate memory care and proactive communication with families. However, given the serious allegations regarding cleanliness and staff professionalism found in some reviews, we strongly recommend conducting an unannounced visit to observe the facility's condition and staff interactions firsthand.
Google Reviews
Google Reviews
29 reviews analyzed“Majestic Care of Sheridan receives polarized feedback, with a strong majority of reviewers praising the compassionate, attentive staff and seamless intake process. However, a minority of reviewers report serious concerns regarding facility cleanliness, unprofessional staff behavior, and potential neglect, suggesting inconsistent experiences at the facility.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Seamless and supportive admissions process
- Strong communication with family members
- Dignified end-of-life care
Concerns
- Facility cleanliness and maintenance issues (mentioned by 2 reviewers)
- Unprofessional staff behavior and alleged mistreatment (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2With a 2-star staffing rating, how do you ensure that every resident receives consistent, one-on-one attention throughout the day?
- 3Some families have mentioned concerns regarding the upkeep of the building; what is your current plan for facility maintenance and ensuring a clean, comfortable environment?
- 4Given the reports of staff conduct, what specific training or oversight measures do you have in place to ensure all team members provide respectful and dignified care?
- 5Could you walk me through your process for handling medical emergencies or sudden changes in a resident's health status?
- 6What kind of daily social or recreational activities do you offer to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The staff takes excellent care of all his medical needs and communicates well with family. I visit often and have seen many examples of staff treating patients with such kindness.”
“They treated her with dignity, love and respect. It wasn't my 1st choice but circumstances left me no other option. When things changed and I could have moved her closed to me for my convenience, I chose to leave her there because of the quality of care and the love the staff showed for her.”
“I was there visiting nearly every day at different times and had close contact and observation of the very caring, compassionate and attentive staff. I couldn't have asked for more from the staff there and I am so thankful her last days were spent there.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 15 measures
7
measures
6
measures
2
measures
Residents with depression symptoms
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 43 deficiencies across three surveys, with issues concentrated primarily in fire safety systems, emergency preparedness, and building maintenance. The deficiencies span fire alarm maintenance, sprinkler systems, emergency lighting, exit accessibility, and medication labeling. While all violations show correction dates, several fire safety and building code issues have persisted across multiple surveys, suggesting ongoing challenges with infrastructure compliance that families should discuss during visits.
Apr 10, 2026Routine3
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 3, 2025Routine10
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 25, 2024Routine20
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Construction Deficiencies
Use approved construction type or materials.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Install proper backup exit lighting.
Miscellaneous Deficiencies
Have restrictions on the use of flammable curtains.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Jan 11, 2023Routine19
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper fire barriers, ventilation and signs for the transfilling of oxygen.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Provide properly protected cooking facilities.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Ownership & Operations
Who Operates This Facility
Majestic Care of Sheridan
government
Chain Affiliation
Majestic Care
34 facilities nationwide
Chain avg rating: 2.6/5 · Rank 1 of 34 (Best)
Ownership & Management
Owners
Daviess County Hospital
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
29 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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