Lutheran Life Villages
Strong Medicare quality ratings; families often praise friendly and helpful staff members. Still worth an in-person visit.
based on 21 Google reviews
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What this means for your family
Recent reviews suggest a more positive experience with staff and facility cleanliness compared to historical reports. However, given past serious concerns regarding medication management and billing, we strongly recommend that families request a detailed breakdown of all costs and observe the care provided in the nursing or memory care units during unannounced visits.
Google Reviews
Google Reviews
21 reviews on Google“Lutheran Life Villages presents a polarized experience, with recent reviews highlighting helpful staff and a clean environment, while older reports raise serious concerns regarding neglect and administrative integrity. Families should be aware of a history of complaints involving medication errors, hygiene issues, and billing disputes. Prospective residents and their families should conduct thorough due diligence, particularly regarding the specific unit or level of care being considered.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and helpful staff members
- Clean and well-maintained facilities
- Supportive assistance during the admissions process
- Positive experiences in independent living
Concerns
- Neglect and poor hygiene (e.g., residents left in soiled diapers) (mentioned by 2 reviewers)
- Medication management errors or missed doses (mentioned by 2 reviewers)
- Billing, rent, and financial transparency issues (mentioned by 2 reviewers)
- Unprofessional or rude staff behavior (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1With the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with hygiene and personal care throughout the day and night?
- 2Could you walk me through your medication management process to help us understand how you prevent errors and ensure doses are administered on schedule?
- 3I noticed some feedback regarding billing and financial transparency; could you explain how you keep families informed about monthly costs and any potential rate adjustments?
- 4Given the focus on memory care, what specific training and engagement programs do you have in place for residents who need that extra level of support?
- 5How do you ensure consistent communication between your nursing staff and family members, especially when there are changes in a resident's health or care plan?
- 6I see that you sometimes respond to feedback online; how do you use that input from families to make ongoing improvements to the quality of life here?
Personalized based on this facility's data
Key Review Excerpts
“The staff is friendly, helpful and caring. I was always well informed and kept in the loop with my mother's care.”
“The Cna tonya is horrible. I don’t even see how she still works there. My dad sat in a wet diaper all day! On top of it didn’t get his medicine.”
“Haylee D. really made coming to LLV possible for my mom by the kind and helpful way she treated us. Her flexibility and openness allowed my mom to get the best apartment for her!”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
10
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lutheran Life Villages has received four complaint-triggered deficiencies, indicating families have filed reports about resident protection and care quality issues. The facility shows recurring problems in fire safety systems, resident protection from abuse and neglect, and overall care quality including wound care and treatment services. While all deficiencies report correction dates, the pattern of repeated issues in fire safety across multiple surveys and serious complaints about resident protection warrant careful consideration during your visit.
Oct 20, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Aug 29, 2025Routine14
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Meet other general requirements that are deficient.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Administration Deficiencies
Provide or obtain laboratory tests/services when ordered and promptly tell the ordering practitioner of the results.
Jun 23, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
May 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 10, 2025Complaint1
Quality of Life and Care Deficiencies
Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.
Oct 10, 2024Routine5
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Lutheran Life Villages
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit lutheranlifevillages.org
Medicare data downloads
Original nursing home datasets
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