Majestic Care of Flushing
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 8.0)
- High staff turnover (55%)
- High RN turnover (69%)
Below average in MI · Critically understaffed (RN) · Below chain average · $240,541 in fines
What this means for your family
This facility shows strong potential for rehabilitation and has a dedicated activity program, but the reports of inconsistent care and hygiene issues are serious red flags. When touring, we strongly recommend asking for a detailed plan on how they monitor resident hygiene and medication administration, and observe the staff-to-resident interaction during off-peak hours.
Google Reviews
Google Reviews
31 reviews on Google“Majestic Care of Flushing receives highly polarized feedback, with many families praising the compassionate, attentive staff and effective rehabilitation services. However, other reviewers report serious concerns regarding inconsistent care quality, poor communication, and neglectful hygiene practices. Potential families should be aware that experiences appear to vary significantly depending on the specific staff members involved.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective rehabilitation and physical therapy programs
- Clean and well-maintained facility environment
- Engaging activities and community atmosphere
Concerns
- Inconsistent quality of care and staff responsiveness (mentioned by 4 reviewers)
- Poor communication and failure to address reported issues (mentioned by 2 reviewers)
- Neglect regarding hygiene, laundry, and personal care (mentioned by 3 reviewers)
- Medication management and medical record errors (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 51 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed you have a 100% response rate to online reviews; how do you use that feedback loop to improve communication with families when concerns arise?
- 2Given the recent focus on medication management, could you walk me through the specific safety protocols and double-check systems you have in place to prevent errors?
- 3How do you ensure consistent hygiene and laundry services for residents, especially during shift changes or busy periods?
- 4With the current staffing levels, how do you ensure that requests for assistance are addressed promptly and that residents receive the personal attention they need?
- 5I see that your rehabilitation programs are highly regarded; how do you integrate those therapy goals into the daily life and activity schedule for residents?
- 6What is your specific process for keeping families informed when there is a change in a resident’s medical status or a need for urgent care?
Personalized based on this facility's data
Key Review Excerpts
“The staff are all nice, even when dad is being a handful. Dad, dad's room and the building are always clean, never stinky.”
“The quality of care depends on which staff member is taking care of your loved one. A few are excellent the others not so much”
“My brother came to Majestic in a wheelchair not able to walk from multiple surgeries and many issues only to be greeted by a smiling friendly staff who accepted him and made him feel at home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Multiple families have filed complaints triggering 21 deficiencies, indicating ongoing concerns with this facility. The most recurring problems involve pressure ulcer care, medication management, and accident prevention, with pressure ulcer issues appearing repeatedly across multiple years. While the facility corrects violations when cited, the pattern of repeat deficiencies in critical care areas suggests persistent quality challenges that families should carefully evaluate.
Dec 18, 2025Complaint2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 22, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Jun 5, 2025Routine16
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Jun 5, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
May 15, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 8, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Federal Penalties
Fine
May 8, 2025
$54,974
Fine
May 22, 2024
$64,636
Payment Denial
May 22, 2024
12-day denial
Fine
Feb 22, 2024
$19,552
Ownership & Operations
Who Operates This Facility
Majestic Care of Flushing
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 19 of 34
Ownership & Management
Owners
Majestic Michigan Operations I LLC
Owner · Organization
Dem Family Trust I
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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