Majestic Care of Bloomington
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 81 Google reviews
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What this means for your family
While the facility is physically clean and offers strong physical therapy, the recurring reports of residents being left in soiled conditions and unresponsive staff are major red flags. If you choose this facility, you must be prepared to visit frequently to monitor your loved one's hygiene and care, as the facility appears to struggle with consistent staffing and management oversight.
Google Reviews
Google Reviews
81 reviews on Google“Majestic Care of Bloomington receives highly polarized feedback, with many reviewers praising the facility's cleanliness and the dedication of specific nursing staff. However, a significant number of families report critical failures in basic care, including residents being left in soiled conditions for extended periods, unresponsive call lights, and poor management communication. While some families have had excellent experiences with rehab services, others express deep concern regarding staffing levels and the safety of their loved ones.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Effective physical and occupational therapy
- Dedicated and caring individual nursing staff
- Welcoming atmosphere
Concerns
- Residents left in soiled conditions (urine/feces) for extended periods (mentioned by 5 reviewers)
- Unresponsive staff/call lights ignored (mentioned by 4 reviewers)
- Understaffing and high staff turnover (mentioned by 4 reviewers)
- Poor management communication and lack of accountability (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 85 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the current staffing levels, what is your specific protocol for ensuring call lights are answered promptly and residents receive timely assistance with hygiene needs?
- 3With your physical and occupational therapy programs being a noted strength, how do you integrate those services into a resident's daily routine to maintain their independence?
- 4Could you walk me through how your management team monitors medication administration to ensure accuracy and safety for residents?
- 5How does your facility handle communication with families when a resident has a change in condition or a medical emergency, especially during evening or weekend hours?
- 6What steps are you taking to address the recent state-level findings to ensure the facility maintains a high standard of care for all residents?
Personalized based on this facility's data
Key Review Excerpts
“I had my mom there less than 24 hours and got her out. I have walked in on her laying in her pee because no one would check on her. Dirty room, with poop on the stool and floor, staff acted like she was a burden.”
“The nurses and the AIDS here are wonderful to me there is a nurse here named Heather she works daysI want to take her home she is kind and loving and I would like the company to do something for her as well as the AIDS on recovery for and you're always comes in with a smile she has good bedside manner and she always makes me laugh”
“I was a resident at Majestic Care for 3 weeks. I was treated with respect by the staff. I quite enjoyed the food. The physical and occupational therapy is very good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 13 deficiencies across multiple surveys, with one complaint filed by families regarding medical records management. The main problem areas include fire safety and building issues, resident assessment and care planning, and medication management. All deficiencies have correction dates, suggesting the facility addresses identified problems, though new issues continue to emerge in subsequent inspections.
Sep 8, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Egress Deficiencies
Install proper backup exit lighting.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 23, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 4, 2024Routine4
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Dec 4, 2023Routine3
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Construct fire resistant interior walls.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Ownership & Operations
Who Operates This Facility
Majestic Care of Bloomington
for profit
Chain Affiliation
Majestic Care
35 facilities nationwide
Chain avg rating: 2.6/5 · Rank 11 of 34
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
81 reviews from families & visitors
Official Website
Visit majesticcare.com
Medicare data downloads
Original nursing home datasets
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