Nursing HomeMedicaid Top Rated

Hearthstone Health Campus

Strong Medicare quality ratings; families often praise engaging and varied activity programs. Still worth an in-person visit.

3043 North Lintel Drive, Bloomington, IN 47404|64 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.1/5

based on 48 Google reviews

(812) 333-7622 Directions Website

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What this means for your family

While Hearthstone offers an impressive activity calendar and a beautiful facility, the recent trend of negative reviews regarding medical oversight and communication is concerning. Before committing, we strongly advise you to ask for a tour of the specific unit your loved one will occupy and to request a clear, written explanation of their billing and escalation procedures.

Google Reviews

48 reviews on Google

“Hearthstone Health Campus receives highly polarized feedback, with many families praising the facility's beautiful environment, engaging activities, and compassionate nursing staff. However, a significant number of recent reviews highlight serious concerns regarding inconsistent quality of care, poor communication from management, and issues with cleanliness and medical oversight. Families considering this facility should be aware of the stark contrast between the positive experiences of some and the critical neglect reported by others.”

Quality Themes

Tap a score for details

Strengths

Engaging and varied activity programs
Warm and professional nursing staff
Well-maintained, attractive facility
Effective rehabilitation and therapy services

Concerns

Inconsistent or poor quality of basic resident care (mentioned by 3 reviewers)
Poor communication and responsiveness from management (mentioned by 3 reviewers)
Understaffing or lack of adequate nursing coverage (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 48 analyzed

How They Respond to Reviews

77%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed the activity program is highly praised; could you walk me through what a typical week of engagement looks like for a new resident?
2Given that staffing levels are a priority for us, how does your team ensure consistent, high-quality daily care for residents during shift changes?
3We value clear communication; what is the standard process for families to receive updates or address concerns with the management team?
4With your 5-star CMS rating, how do you maintain such high standards in your rehabilitation and therapy services?
5Could you explain your current protocols for medication management and how you ensure accuracy for residents with complex health needs?
6I see you actively engage with feedback online; how does that resident and family input directly influence changes or improvements within the facility?

Personalized based on this facility's data

Key Review Excerpts

“My Grandfather has been in this location less than a month and the care he receives is horrible! Today was day 5 in the same clothes and NO BATH OR HAND OR FACE WASHING since last Friday.”

Grandchild of resident · 2020★☆☆☆☆

“I had a family member there for many years,at first the care was great,but as time went by not so good,room wasn't cleaned,care for her wasn't good,some nurses and aides were good but others not so much.”

Long-term resident's family · 2026★☆☆☆☆

“An unexplained additional $500 charge appeared on the monthly statement... I called the Business Office twice and the Executive Director twice for an explanation... It’s now the 8th day and four phone calls later and still no one has called.”

Family member · 2024★☆☆☆☆

Source: 48 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.73hrs

97%

Registered nurses for medical care

Total Nursing

3.84hrs

94%

All nurses + aides combined

Staff Turnover

37%

Lower is better (< 30% = good)

RN Turnover

33%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

💉

Residents vaccinated for the flu

↑ Higher is better

This Facility78.6%

Worse than Avg

Here

78.6%

95.5%

95.4%

Monroe

93.7%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility98.2%

Better than Avg

Here

98.2%

93.4%

93.6%

Monroe

86.3%

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility5.1%

Better than Avg

Here

5.1%

15.5%

13.6%

Monroe

16.4%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

14.4%

11.4%

Monroe

16.7%

😔

Residents with depression symptoms

↓ Lower is better

This Facility16.2%

Mixed vs Avgs

Here

16.2%

12.1%

24.8%

Monroe

9.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better

This Facility8.2%

Better than Avg

Here

8.2%

15.3%

13.0%

Monroe

16.3%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility93.6%

Better than Avg

Here

93.6%

81.8%

81.5%

Monroe

73.4%

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility86.4%

Better than Avg

Here

86.4%

79.8%

79.0%

Monroe

72.9%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

1.6%

1.3%

Monroe

1.3%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (7.6)

Hearthstone Health Campus has 23 deficiencies across 3 surveys, with all issues corrected by the facility. The main problem areas involve fire safety and building compliance, resident communication about transfers and bed holds, and general care quality including wound care and daily living assistance. While deficiencies recur in some areas like facility safety and resident notifications, the facility has consistently addressed each identified issue.

Mar 4, 2026Routine3 findings

0777Potential for harm · IsolatedCorrected

Administration Deficiencies

Provide or obtain x-rays/tests when ordered and promptly tell the ordering practitioner of the results.

0041Minimal · Widespread

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0511Minimal · Widespread

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Jan 14, 2025Routine8 findings

0131Potential for harm · PatternCorrected

Construction Deficiencies

Meet requirements for sections of health care facilities separated by fire resistive construction.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0927Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper fire barriers, ventilation and signs for the transfilling of oxygen.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0921Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0753Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of highly flammable decorations.

Mar 7, 2024Routine5 findings

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0921Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Hearthstone Health Campus

Organization Type

for profit

Chain Affiliation

Chain Name

Trilogy Health Services

Chain Size

124 facilities nationwide

Chain avg rating: 4.0/5 · Rank 36 of 120 (Best)

Ownership & Management

Owners

Daviess County Hospital

Owner · Organization

100%

Rhs Partners LLC

Owner · Organization

Trilogy Pro Services LLC

Owner · Organization

American Healthcare Reit INC