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Nursing HomeMedicaid Investigative

Magnolia Manor of Columbus Nursing Center - East

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

2010 Warm Springs Rd, Columbus, GA 31904210 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 133 Google reviews

Magnolia Manor of Columbus Nursing Center - East Nursing Home in Columbus, GA — Street View
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3/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (6 vs median 5.0)

Below average in GA · Below recommended RN staffing · Above average staffing · No penalties on record

Source: Medicare data

What this means for your family

While recent reviews suggest an improvement in atmosphere and activity engagement, the facility has a history of serious lapses in communication and staffing. We strongly recommend that you schedule an unannounced visit and ask specifically about their current staffing ratios and their protocol for notifying families during medical emergencies.

Google Reviews

Google Reviews

133 reviews on Google
Magnolia Manor of Columbus Nursing Center presents a highly polarized experience, with families either praising the compassionate, friendly staff or reporting severe neglect and communication failures. While some visitors highlight a clean environment and effective rehab therapy, others describe the facility as outdated, understaffed, and prone to poor hygiene and safety lapses. Prospective families should be aware of significant inconsistencies in care quality and responsiveness.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean4.0Activities8.0Meds3.0Memory4.0Comms2.0ValueN/A

Strengths

  • Friendly and compassionate nursing staff
  • Effective rehabilitation therapy programs
  • Engaging activity and social programs
  • Welcoming atmosphere for visitors

Concerns

  • Chronic understaffing leading to neglect (mentioned by 9 reviewers)
  • Poor communication with family members regarding health status (mentioned by 5 reviewers)
  • Facility cleanliness and hygiene issues (mentioned by 6 reviewers)
  • Slow or non-existent response to call lights/requests (mentioned by 4 reviewers)
  • Outdated facility and equipment (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'14(1)'17(1)'19(2)'21(4)'23(1)'25(53)'26(2)

Distribution · 92 analyzed

5
52
4
6
3
5
2
2
1
27

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1We noticed how much the management values feedback from families; how do you typically keep loved ones updated on changes in a resident's health status?
  • 2What specific steps are being taken to ensure the facility stays clean and well-maintained for the residents?
  • 3With the nursing staff being noted for their compassion, how do you ensure there is enough coverage during busy shifts to respond quickly to call lights?
  • 4Can you tell us more about the rehabilitation therapy programs and how they help residents regain their independence?
  • 5What kind of social activities or daily programs are available to keep residents engaged and connected with one another?
  • 6How is medication management handled to ensure accuracy and safety for every resident?

Personalized based on this facility's data


Key Review Excerpts

My father has been a resident for several months now. Before moving to Magnolia Manor, he had been at other facilities in the area. Those experiences were nothing short of horrible for my Dad and our family. Magnolia Manor isn't the newest or the biggest, but I will say that the staff if amazing.

Long-term resident's family · 2022★★★★★

My mother died in this place and it was terrible. She was hospitalized twice and NO ONE called to give a status update either time, and the second time they admitted to not even knowing which hospital she was in.

Long-term resident's family · 2021☆☆☆☆

The building is not the newest, but the care she received was great. She said the staff was really nice and the therapists worked hard to get her to where she could go home.

Rehab patient's family · 2025★★★★★
Source: 133 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.53hrs
71%
Registered nurses for medical care
Total Nursing
4.11hrs
OK
All nurses + aides combined
Staff Turnover
41%
Lower is better (< 30% = good)
RN Turnover
46%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

10

measures

Worse Than Avg

3

measures

Mixed Results

4

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.9%
Better than Avg
Here
9.9%
US
19.4%
GA
16.0%
Muscogee
17.2%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility12.2%
Better than Avg
Here
12.2%
US
15.3%
GA
16.6%
Muscogee
21.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
15.5%
GA
20.1%
Muscogee
13.9%
⚠️

Residents who fell and were seriously hurt

↓ Lower is better
This Facility8.5%
Worse than Avg
Here
8.5%
US
3.2%
GA
3.2%
Muscogee
2.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility7.2%
Mixed vs Avgs
Here
7.2%
US
12.1%
GA
10.6%
Muscogee
3.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility3.2%
Better than Avg
Here
3.2%
US
4.9%
GA
5.9%
Muscogee
6.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility79.2%
Mixed vs Avgs
Here
79.2%
US
79.8%
GA
78.4%
Muscogee
88.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility85.2%
Better than Avg
Here
85.2%
US
81.8%
GA
80.4%
Muscogee
81.8%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.0%
Mixed vs Avgs
Here
1.0%
US
1.6%
GA
2.4%
Muscogee
0.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
Near state avg (6.1)
8 complaint-triggered

Magnolia Manor has recurring issues with care planning appearing across multiple surveys, along with concerns about infection control and fire safety systems that persist over time. Families have filed complaints that triggered 8 deficiencies, including problems with resident protection from abuse and neglect, accident prevention, and pest control. While all deficiencies show correction dates, the facility's pattern of repeated violations in core care areas warrants careful consideration during any visit.

Nov 21, 2025Routine
8
0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0223Potential for harm · PatternCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · PatternCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0281Potential for harm · IsolatedCorrected

Egress Deficiencies

Install proper backup exit lighting.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

Aug 29, 2025Complaint
4
0656Actual harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0925Potential for harm · WidespreadCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 14, 2024Routine
12
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · PatternCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0692Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide enough food/fluids to maintain a resident's health.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0232Potential for harm · IsolatedCorrected

Egress Deficiencies

Have corridors or aisles that are unobstructed and are at least 8 feet in width.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0781Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have restrictions on the use of portable space heaters.

Jun 27, 2024Complaint
4
0883Potential for harm · PatternCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Oct 5, 2022Routine
8
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0791Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or obtain dental services for each resident.

0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Magnolia Manor of Columbus Nursing Center - East

Organization Type

nonprofit

Chain Affiliation

Chain Name

Magnolia Manor Senior Living

Chain Size

5 facilities nationwide

Chain avg rating: 2.5/5 · Rank 4 of 6

Ownership & Management

Key personnel

Fort, HilleryOfficer / DirectorTodd, MarkOfficer / DirectorMagnolia Manor INCManagerLawhorn, DeborahManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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