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Nursing HomeMedicaid

Madrid Home for the Aged

Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.

613 West North Street, Madrid, IA 5015664 bedsLicensed & Active
3/5
Medicare
Inspection
Quality
Staffing
Google rating
3.5/5

based on 13 Google reviews

5
4
3
2
1
Madrid Home for the Aged Nursing Home in Madrid, IA — Street View
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What this means for your family

While some families find the environment warm and supportive, the recent reports of neglect and hygiene issues are deeply concerning. When touring, we strongly recommend asking for a detailed explanation of their toileting assistance protocols and observing staff-to-resident interactions during non-peak hours to ensure consistency in care.

Google Reviews

Google Reviews

13 reviews on Google
Madrid Home for the Aged receives highly polarized feedback, with some families praising the homelike environment and supportive staff, while others report severe concerns regarding hygiene and neglect. While long-term residents and some family members describe the care as compassionate and family-oriented, recent negative reports highlight significant issues with basic resident care and staff responsiveness.

Quality Themes

Tap a score for details
FoodN/AStaff6.0Clean5.0ActivitiesN/AMedsN/AMemoryN/AComms3.0ValueN/A

Strengths

  • Homelike, welcoming environment
  • Caring and supportive nursing staff
  • Strong administrative leadership

Concerns

  • Poor hygiene and neglect of basic resident needs (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2341.0'16(1)3.55.0'20(1)1.05.0'23(1)5.02.3'25(3)5.0'26(1)

Distribution · 14 analyzed

5
7
4
1
3
1
2
0
1
5

How They Respond to Reviews

8%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1I noticed that communication is a major focus for your team; what specific systems do you have in place to keep families updated on their loved one's daily well-being?
  • 2With the recent health inspection results, could you walk me through the specific steps the facility has taken to improve resident care standards and hygiene protocols?
  • 3I read that your administrative team is very hands-on; how does that leadership style translate into ensuring that basic daily needs, like grooming and personal hygiene, are consistently met for every resident?
  • 4Since you have a smaller capacity of 64 residents, how do you foster a 'homelike' environment while ensuring that medical needs are addressed promptly during emergencies?
  • 5I see that you occasionally engage with feedback online; how do you use that family input to make tangible changes to the daily activities or care routines here?
  • 6What does the daily social calendar look like, and how do you ensure that residents who might be more introverted still feel included and supported by the staff?

Personalized based on this facility's data


Key Review Excerpts

The facility is clean and the staff are friendly, caring and supportive. They really look out for the best interest of the residents.

Long-term resident's family · 2025★★★★★

The facility is filthy, and the staff are neither properly trained nor equipped to assist residents with basic needs. Residents are often left to soil themselves because no one helps them to the bathroom, and even worse, they are left sitting in their waste for hours before being changed.

Family member · 2025☆☆☆☆

Madrid Home may not be the shiniest and newest of facilities but you will never find a facility that truly is a ‘Home’! The staff are like family and treat the residents like the same.

Long-term resident's family · 2020★★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.50hrs
66%
Registered nurses for medical care
Total Nursing
3.50hrs
85%
All nurses + aides combined
Staff Turnover
50%
Lower is better (< 30% = good)
RN Turnover
78%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

5

measures

Worse Than Avg

9

measures

Mixed Results

3

measures

Long-Stay Residents
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility70.8%
Worse than Avg
Here
70.8%
US
93.4%
IA
93.9%
Boone
94.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility35.0%
Worse than Avg
Here
35.0%
US
14.4%
IA
17.6%
Boone
14.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility6.0%
Mixed vs Avgs
Here
6.0%
US
12.1%
IA
4.1%
Boone
15.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility27.7%
Worse than Avg
Here
27.7%
US
19.4%
IA
25.9%
Boone
23.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility22.3%
Worse than Avg
Here
22.3%
US
15.3%
IA
17.5%
Boone
14.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility15.9%
Better than Avg
Here
15.9%
US
19.5%
IA
20.7%
Boone
23.0%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility23.3%
Worse than Avg
Here
23.3%
US
81.8%
IA
84.0%
Boone
79.0%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility40.0%
Worse than Avg
Here
40.0%
US
79.7%
IA
73.3%
Boone
73.7%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
IA
2.0%
Boone
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
1penalties
Above state avg (6.2)
3 complaint-triggered

Madrid Home for the Aged shows recurring problems with fire safety systems and care planning across all three surveys, suggesting persistent operational challenges. Families have filed complaints that led to deficiencies in medication management, care planning, and vaccination policies. While all issues have correction dates, the repeated fire safety violations and ongoing care planning deficiencies indicate systemic problems that may affect resident safety and quality of care.

Mar 26, 2026Complaint
2
0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 20, 2025Routine
8
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0511Potential for harm · PatternCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0362Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

Mar 20, 2025Complaint
1
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Jun 6, 2024Routine
14
0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0015Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0033Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish methods for sharing information.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0347Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0761Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Mar 27, 2023Routine
17
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0354Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.

0711Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0712Potential for harm · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0914Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0271Potential for harm · PatternCorrected

Egress Deficiencies

Have exits that are accessible at all times.

0293Potential for harm · PatternCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0760Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0625Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0883Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Develop and implement policies and procedures for flu and pneumonia vaccinations.

0887Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

Federal Penalties

Payment Denial

Jun 6, 2024

12-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Madrid Home for the Aged

Organization Type

nonprofit

Chain Affiliation

Chain Name

Western Home Communities

Chain Size

6 facilities nationwide

Ownership & Management

Owners

Hansen, Kris

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Ross, KrystalManagerHau, MatthewW-2 Managing EmployeeSannes, AaronOfficer / DirectorSchroeder, HeatherOfficer / DirectorSusong, KatherineOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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