Madrid Home for the Aged
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 13 Google reviews

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What this means for your family
While some families find the environment warm and supportive, the recent reports of neglect and hygiene issues are deeply concerning. When touring, we strongly recommend asking for a detailed explanation of their toileting assistance protocols and observing staff-to-resident interactions during non-peak hours to ensure consistency in care.
Google Reviews
Google Reviews
13 reviews on Google“Madrid Home for the Aged receives highly polarized feedback, with some families praising the homelike environment and supportive staff, while others report severe concerns regarding hygiene and neglect. While long-term residents and some family members describe the care as compassionate and family-oriented, recent negative reports highlight significant issues with basic resident care and staff responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Homelike, welcoming environment
- Caring and supportive nursing staff
- Strong administrative leadership
Concerns
- Poor hygiene and neglect of basic resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 14 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed that communication is a major focus for your team; what specific systems do you have in place to keep families updated on their loved one's daily well-being?
- 2With the recent health inspection results, could you walk me through the specific steps the facility has taken to improve resident care standards and hygiene protocols?
- 3I read that your administrative team is very hands-on; how does that leadership style translate into ensuring that basic daily needs, like grooming and personal hygiene, are consistently met for every resident?
- 4Since you have a smaller capacity of 64 residents, how do you foster a 'homelike' environment while ensuring that medical needs are addressed promptly during emergencies?
- 5I see that you occasionally engage with feedback online; how do you use that family input to make tangible changes to the daily activities or care routines here?
- 6What does the daily social calendar look like, and how do you ensure that residents who might be more introverted still feel included and supported by the staff?
Personalized based on this facility's data
Key Review Excerpts
“The facility is clean and the staff are friendly, caring and supportive. They really look out for the best interest of the residents.”
“The facility is filthy, and the staff are neither properly trained nor equipped to assist residents with basic needs. Residents are often left to soil themselves because no one helps them to the bathroom, and even worse, they are left sitting in their waste for hours before being changed.”
“Madrid Home may not be the shiniest and newest of facilities but you will never find a facility that truly is a ‘Home’! The staff are like family and treat the residents like the same.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Madrid Home for the Aged shows recurring problems with fire safety systems and care planning across all three surveys, suggesting persistent operational challenges. Families have filed complaints that led to deficiencies in medication management, care planning, and vaccination policies. While all issues have correction dates, the repeated fire safety violations and ongoing care planning deficiencies indicate systemic problems that may affect resident safety and quality of care.
Mar 26, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 20, 2025Routine8
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Mar 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jun 6, 2024Routine14
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Emergency Preparedness Deficiencies
Establish methods for sharing information.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Mar 27, 2023Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Miscellaneous Deficiencies
Provide a written emergency evacuation plan.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Have exits that are accessible at all times.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Federal Penalties
Payment Denial
Jun 6, 2024
12-day denial
Ownership & Operations
Who Operates This Facility
Madrid Home for the Aged
nonprofit
Chain Affiliation
Western Home Communities
6 facilities nationwide
Ownership & Management
Owners
Hansen, Kris
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
13 reviews from families & visitors
Official Website
Visit madridhome.com
Medicare data downloads
Original nursing home datasets
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