Cedars of Madrid Homes

Strengths

• Caring and knowledgeable staff
• Strong sense of community
• Comfortable and well-maintained facility
• Engaging resident activities

How They Respond to Reviews

Questions for Your Tour

• 1Given the strong sense of community mentioned by current families, how do you integrate new residents into the daily activities to help them feel at home right away?
• 2With 94 residents, what steps do you take to ensure that each individual receives personalized attention and that the staff remains as responsive as they are known to be?
• 3I noticed the facility has had a couple of state citations recently; could you walk me through the steps you’ve taken to address those issues and ensure the highest standard of care moving forward?
• 4Since your team is noted for being particularly knowledgeable, how do you provide ongoing training to ensure staff are prepared for the specific medical needs of memory care residents?
• 5In the event of a medical emergency, what is your protocol for stabilizing a resident and communicating with family members during off-hours?
• 6What specific types of engaging activities do you find are most successful in keeping residents active and connected within the memory care unit?

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