Madera Rehabilitation & Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 43 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (24 vs median 13.0)
Below average in CA · Below recommended RN staffing · Below chain average · $373,733 in fines
What this means for your family
The facility offers excellent physical therapy and a compassionate daytime staff that can greatly aid in post-surgery recovery. However, you must be extremely vigilant regarding night-shift care, as multiple families have reported significant delays in response to call lights and issues with hygiene during late hours.
Google Reviews
Google Reviews
43 reviews analyzed“Families may find comfort in the facility's highly praised physical therapy and compassionate daytime nursing staff. However, there are significant, recurring reports of delayed response to call lights, neglect during night shifts, and concerns regarding medical oversight and facility maintenance.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate therapy and rehabilitation team
- Friendly and attentive daytime nursing staff
- Engaging activities and social services
- Helpful and professional business office staff
Concerns
- Slow response to call lights and neglect during night shifts (mentioned by 5 reviewers)
- Issues with facility maintenance and cleanliness (mentioned by 3 reviewers)
- Inconsistent medical/nursing oversight (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about your therapy and rehab team; could you tell us more about how they work with residents to regain their independence?
- 2What specific steps is the facility taking to ensure the rooms and common areas are kept consistently clean and well-maintained?
- 3How do you ensure that the high level of attentive care provided during the day continues through the night shift?
- 4Could you describe the daily activity calendar and how you help residents stay socially engaged with one another?
- 5With the recent focus on improving communication, what is your process for keeping family members updated on a resident's medical status or changes in care?
- 6How does the nursing team handle medical emergencies or urgent needs that arise during the late-night or early-morning hours?
Personalized based on this facility's data
Key Review Excerpts
“The therapist would come in to get him for therapy if he was sleeping they would come back later when he was awake, but always got his therapy in!”
“The staff, from the business office to the nurses, are very friendly and thorough and they take great care of her. They are super helpful and attentive to her and answer any questions we may have promptly.”
“I found out tonight that a tall, skinny black nurse with an Afro told my 83 yr old father... that my brother 'no longer wants to care for him and wants nothing to do with him'.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring problems, particularly with accident prevention and safety hazards that have persisted across multiple recent complaint-triggered surveys. Families filed 30 complaints leading to inspections, with repeated issues in safety supervision, infection control, and care planning. The facility shows ongoing struggles with preventing accidents and maintaining safe environments, with the same safety deficiency appearing in four separate complaint investigations in 2025. While violations are typically corrected after citation, the frequency of family complaints and repeated safety issues suggest persistent quality concerns that warrant careful consideration before placement.
Feb 24, 2026Complaint1
Environmental Deficiencies
Keep all essential equipment working safely.
Feb 11, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Aug 14, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 10, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 15, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 7, 2025Complaint11
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Administration Deficiencies
Have a plan that describes the process for conducting QAPI and QAA activities.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 14, 2025
$126,900
Payment Denial
Aug 14, 2025
15-day denial
Fine
Jan 9, 2025
$194,145
Payment Denial
Jan 9, 2025
83-day denial
Fine
Mar 8, 2024
$52,688
Ownership & Operations
Who Operates This Facility
Madera Rehabilitation & Nursing Center
for profit
Chain Affiliation
Cambridge Healthcare Services
32 facilities nationwide
Chain avg rating: 2.6/5 · Rank 21 of 31
Ownership & Management
Owners
Crescent Facilities Operations LLC
Owner · Organization
Bering Properties LLC
Owner (parent company) · Organization
Jenmax Enterprises LLC
Owner (parent company) · Organization
Jk-csh Jv LLC
Owner (parent company) · Organization
Manhattan Five Partners LLC
Owner (parent company) · Organization
Win Win Enterprises, LLC
Owner (parent company) · Organization
Bh Alliance
Owner (parent company) · Organization
The Jacob Wintner Trust
Owner (parent company) · Organization
The Wintner Living Trust Dated 7/08/1992
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
43 reviews from families & visitors
Official Website
Visit maderarehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 3 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.