Golden Madera Care Center
Strong Medicare quality ratings; families often praise compassionate and attentive nursing staff. Still worth an in-person visit.
based on 50 Google reviews
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What this means for your family
This facility is an excellent choice for rehabilitation and physical therapy, with many families praising the dedicated nursing staff. However, you should be vigilant about hygiene standards and ensure you are listed as an authorized contact to avoid the communication barriers reported by other families.
Google Reviews
Google Reviews
50 reviews analyzed“Families considering Golden Madera Care Center will find a facility highly praised for its compassionate nursing and physical therapy teams, particularly for post-surgical rehabilitation. However, there are serious, documented allegations regarding hygiene, medical neglect, and inconsistent communication that require close monitoring.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical and rehabilitation therapy
- Welcoming and professional administration
- Personable, family-like atmosphere
Concerns
- Issues with hygiene and cleanliness (mentioned by 2 reviewers)
- Inconsistent communication from staff/management (mentioned by 3 reviewers)
- Inadequate response times for resident needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution
How They Respond to Reviews
The owner relies heavily on repetitive templates and canned phrases for positive reviews, often failing to acknowledge specific details mentioned by the reviewer. For negative reviews, they use a standardized disclaimer regarding patient privacy and provide a hotline number.
Questions for Your Tour
- 1It is wonderful to see how much the administration engages with the community through their reviews; how do you typically keep families updated on a resident's day-to-day progress?
- 2We want to ensure a comfortable environment, so could you tell us about your daily cleaning schedules and how you maintain the upkeep of the resident rooms?
- 3The nursing staff seems very well-regarded here, but how do you ensure that call bells and resident requests are answered promptly during the night shifts?
- 4What kind of daily activities or social outings do you have planned to help residents stay engaged and connected with one another?
- 5In the event of a sudden medical change or an emergency after hours, what is the specific protocol for contacting the family and coordinating care?
- 6With the focus on rehabilitation mentioned by many, how does the therapy team work alongside the nursing staff to help residents regain their independence?
Personalized based on this facility's data
Key Review Excerpts
“The staff and doctor quickly made me feel at ease. I received around the clock care. Sometimes it was medical other times it would be a hot cup of cocoa @ 2:00 am when I couldn't sleep.”
“The staff is so caring and kindhearted. You can tell the nurses actually care about the residents not like other places.”
“My granddaddy was admitted to this facility after a fall leading to a hip replacement and he got stage three bed sores before I was contacted regarding his care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
10
measures
3
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced persistent challenges with families filing 10 complaint-triggered deficiencies over recurring issues. The most problematic areas include nutrition and dietary services (with ongoing food safety, menu planning, and staffing issues), fire safety and building systems (repeated electrical, sprinkler, and emergency lighting violations), and resident rights violations (including dignity and environmental concerns). While the facility reports correcting each deficiency, the pattern of recurring problems in these same areas suggests ongoing operational challenges families should carefully evaluate.
Mar 19, 2026Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Feb 27, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Apr 4, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Apr 3, 2025Routine10
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use of electrical equipment.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 26, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$12,703
Fine
Nov 6, 2023
$9,527
Fine
Oct 17, 2023
$2,787
Fine
Oct 10, 2023
$2,117
Fine
Oct 2, 2023
$1,764
Fine
Sep 11, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Golden Madera Care Center
for profit
Chain Affiliation
Golden Snf Operations
7 facilities nationwide
Chain avg rating: 2.3/5 · Rank 1 of 7 (Best)
Ownership & Management
Owners
Madera Operations Holdings LLC
Owner · Organization
Ch Cafive Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
50 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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