Macon Valley Nursing and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 74 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (2/5 stars)
- High staff turnover (83%)
- High RN turnover (92%)
Below average in NC · Below recommended RN staffing · Above average staffing · Very high staff turnover · Below chain average · $5,689 in fines · Very few deficiencies · Abuse citation
What this means for your family
This facility has seen significant improvements in management and community engagement recently, making it a strong contender for rehab services. However, families should be aware of persistent communication gaps; we recommend establishing a clear, direct line of contact with a specific supervisor upon admission to mitigate the reported difficulty in reaching case managers.
Google Reviews
Google Reviews
74 reviews on Google“Macon Valley Nursing and Rehabilitation Center receives highly polarized feedback, with recent reviews highlighting significant improvements in facility management and staff engagement. While many families praise the dedicated therapy team and the facility's cleanliness, recurring concerns persist regarding chronic understaffing, poor communication from case managers, and inconsistent quality of care during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and skilled rehabilitation therapy team
- Clean and well-maintained facility environment
- Active community engagement and events
- Compassionate and friendly nursing staff
Concerns
- Chronic understaffing leading to delayed response times (mentioned by 5 reviewers)
- Poor communication and lack of responsiveness from case managers (mentioned by 4 reviewers)
- Inconsistent quality of food and nutrition management (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 78 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the importance of timely assistance, what specific protocols are in place to ensure call lights are answered promptly during shift changes?
- 2I noticed the rehabilitation team receives great feedback; how do you ensure that same level of consistency and communication across the nursing and case management teams?
- 3How does the facility manage the nutritional needs of residents, and what steps are being taken to ensure consistent quality in the daily meal service?
- 4With a capacity of 200 residents, how do you ensure that families receive regular, proactive updates from case managers regarding their loved one's care plan?
- 5I see that community engagement is a strength here; could you walk me through a few examples of the most popular activities residents participate in during the week?
- 6In light of the recent health inspection findings, what specific improvements or staff training initiatives have been implemented to raise the quality of care standards?
Personalized based on this facility's data
Key Review Excerpts
“The therapists are highly skilled, compassionate, and truly invested in their patients’ progress. Their encouragement and expertise made a meaningful difference in my recovery.”
“The staff are great and go above and beyond to make sure patients are happy and cared for. Mom enjoys the activities and has been very happy with the food.”
“You can never get a hold of the case managers they don’t help you communicate with your love one that is in there . The rooms Don’t have private phones . The nurses are very rude”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
9
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced significant complaint-driven issues, with families filing 10 reports that triggered federal inspections. The most recurring problems involve medication management, including high error rates and inadequate pharmacy oversight, along with repeated failures to protect residents' personal belongings and money. While all deficiencies show correction dates, the pattern of family complaints and recurring issues with medication safety and resident protection warrant careful consideration during your visit.
Jun 5, 2025Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Jun 5, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Apr 2, 2024Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 16, 2024Complaint6
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Feb 16, 2024Routine3
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 16, 2022Routine7
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.
Federal Penalties
Fine
Feb 16, 2024
$5,689
Ownership & Operations
Who Operates This Facility
Macon Valley Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 37 of 44
Ownership & Management
Owners
Hill, Robert
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
74 reviews from families & visitors
Official Website
Visit maconvalley.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.