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Assisted Living

Grandview Manor Care Center

Limited public data on Grandview Manor Care Center. Call, tour, and ask to meet current residents' families — your own impression matters most.

150 Crisp Street, Franklin, NC 2873482 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.3/5

based on 9 Google reviews

5
4
3
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1

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What this means for your family

While some families report that their loved ones receive exceptionally loving and clean care, recent reviews show a significant drop in satisfaction. Families should conduct an in-person visit and speak directly with current residents' families to verify the current quality of care and staffing.

Google Reviews

Google Reviews

9 reviews on Google
Reviewers are divided, with some families praising the facility for providing loving, high-quality care and maintaining a clean environment. However, there are also highly critical reviews expressing extreme dissatisfaction with the level of care provided to residents.

Quality Themes

Tap a score for details
FoodN/AStaff5.0Clean5.0ActivitiesN/AMedsN/AMemoryN/ACommsN/AValueN/A

Strengths

  • Compassionate, family-like care from staff
  • Clean and sanitary environment

Rating Trends

Tap a year to see what changed

2345.02020(1)3.72021(3)5.02022(1)4.02024(1)1.72025(3)

Distribution · 9 analyzed

5
4
4
1
3
1
2
0
1
3

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard such lovely things about the family-like atmosphere here; how do you help new residents integrate into the community and feel at home?
  • 2Since the facility is a cozy size with 82 residents, how do you ensure every person gets that personalized, compassionate attention the staff is known for?
  • 3What kind of daily activities or social outings do you have planned to keep residents engaged and active?
  • 4Could you walk us through the protocol for handling medical emergencies or unexpected health changes during the night?
  • 5Maintaining a clean and sanitary environment is a top priority for us; what are your specific daily routines for facility upkeep?
  • 6How does the staff communicate with families regarding any changes in a resident's care or any recent updates to facility regulations?

Personalized based on this facility's data


Key Review Excerpts

My momma has been a resident of this wonderful facility for almost 2years. The care given is with love, the staff cares for my momma like she was also their momma. The facility is always clean and sanitary. I highly recommend this facility to anyone looking for care for their loved ones

Long-term resident's family · 2021★★★★★

Horrible facility! YOUR FAMILY IS NOT CARED FOR!

Family member · 2021☆☆☆☆
Source: 9 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

26total
29deficiencies
Feb 19, 2026Complaint
Test For TuberculosisD 131

The facility failed to ensure that one of three sampled staff members was properly tested for tuberculosis disease upon employment. Specifically, there was no documentation of a step two TB skin test for a staff member, and no documentation of a step one TB skin test was provided upon their rehire.

Feb 19, 2026Complaint
Test For TuberculosisD 131

The facility failed to ensure a rehired staff member (Staff B) received a required tuberculosis (TB) skin test upon re-employment. Documentation showed a step one test from a previous employment period was used instead of a new test upon the employee's return on 02/02/26.

Other Staff QualificationsD 133

The facility failed to obtain a signed consent for a criminal background check for a rehired staff member (Staff B). Although a background check from a previous employment period existed, the facility did not secure new consent or a new check upon the employee's rehire on 02/02/26.

Dec 4, 2025Complaint
Nutrition And Food ServiceD 296

The facility failed to maintain a matching therapeutic diet menu for a resident's physician-ordered mechanical soft and ground meat diet. Specifically, the fall cycle menu lacked consistent columns for both diet types and included items like bacon and sausage without the required texture alterations. This error was compounded by staff training that incorrectly taught the cook to prepare both diets identically.

Dec 4, 2025Complaint
Nutrition And Food ServiceC-tag

The facility failed to maintain matching therapeutic diet menus for physician-ordered diets to guide food service staff. Specifically, for a resident requiring a mechanical soft and ground meat diet, the menu lacked consistent columns for both diet types and included high-risk choking hazards like crispy bacon and hard sausage. Staff also reported preparing both mechanical soft and mechanical ground diets using the same method due to the lack of proper menu guidance.

Sep 25, 2025Complaint
Health CareN/A

The facility failed to ensure proper referral and follow-up for two residents to meet their health care needs. Specifically, one resident suffered second-degree burns from a coffee spill without documented immediate medical attention or physician notification, and another resident experienced a fall resulting in a pubic fracture.

Sep 25, 2025Complaint
Health CareD 273

The facility failed to ensure proper medical referral and follow-up for two residents. Specifically, one resident did not receive adequate follow-up after sustaining second-degree burns from spilled coffee, and another resident did not receive appropriate follow-up following a fall that resulted in a pubis fracture.

Feb 5, 2025Complaint
Reporting of Accidents and IncidentsN/A

The facility failed to notify the county Department of Social Services (DSS) of an incident involving Resident #1 that required emergency medical evaluation. Specifically, the facility did not report a hospitalization occurring on 12/26/24 until 01/06/25, after the county DSS had already been notified by the hospital regarding a drug overdose issue.

Feb 5, 2025Complaint
Reporting of Accidents and IncidentsD 451

The facility failed to notify the county Department of Social Services (DSS) of an incident involving Resident #1 that required emergency medical evaluation. Specifically, the facility did not report an event involving a drug overdose and subsequent hospitalization for liver failure and COPD exacerbation.

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References & Resources

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