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Nursing HomeMedicaid Investigative

Lynwood Rehabilitation and Healthcare Center

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

4164 Halls Mill Road, Spring Valley · Mobile, AL 36693127 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 83 Google reviews

5
4
3
2
1
Lynwood Rehabilitation and Healthcare Center Nursing Home in Mobile, AL — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Above-median deficiencies (7 vs median 3.0)
  • High RN turnover (64%)

Below average in AL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record

Source: Medicare data

What this means for your family

Lynwood has shown significant improvement in recent years, with many families praising the therapy team and the recent facility renovations. However, because multiple reviewers still report difficulty reaching staff by phone and occasional lapses in care, we recommend that you establish a clear communication plan with the administration and visit frequently to monitor your loved one's care.

Google Reviews

Google Reviews

83 reviews on Google
Lynwood Rehabilitation and Healthcare Center receives highly polarized feedback, with many recent reviews praising a warm, family-like atmosphere and effective physical therapy, while older and some persistent negative reviews highlight serious concerns regarding neglect, poor communication, and hygiene. Families should be aware that while recent renovations and staff efforts are frequently lauded, there are recurring reports of difficulty reaching administrative staff and inconsistent quality of care.

Quality Themes

Tap a score for details
Food6.0Staff6.0Clean5.0Activities8.0Meds4.0Memory5.0Comms3.0Value2.0

Strengths

  • Effective and dedicated physical therapy team
  • Warm, welcoming, and family-oriented staff
  • Recent facility renovations
  • Helpful and responsive admissions process

Concerns

  • Difficulty reaching staff by phone or getting return calls (mentioned by 4 reviewers)
  • Inconsistent nursing care and neglect of basic hygiene (mentioned by 6 reviewers)
  • Missing or lost personal belongings (mentioned by 3 reviewers)
  • Inadequate medication management and missed appointments (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'20(3)'22(3)'24(11)'26(4)

Distribution · 76 analyzed

5
47
4
7
3
0
2
1
1
21
11 reviews posted between May 28, 2025May 29, 2025 · 11 were 5-star

How They Respond to Reviews

87%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed the facility has recently undergone renovations; how have these updates impacted the daily living environment and resident comfort?
  • 2Given that your physical therapy team is highly regarded, how do you ensure that therapy goals are integrated with the daily nursing care provided to residents?
  • 3What is the best way for families to stay in touch with the nursing staff, and what is your process for ensuring that phone inquiries are addressed promptly?
  • 4Can you walk me through your system for tracking personal belongings to ensure that items are kept safe and accounted for during a resident's stay?
  • 5With seven state violations noted in the last year, what specific improvements or new protocols have been implemented to ensure consistent hygiene and quality of care?
  • 6How does your team coordinate medication management to ensure that appointments and dosages are never missed, especially when residents have complex schedules?

Personalized based on this facility's data


Key Review Excerpts

My sister in law is taken care of by individuals who know her likes, dislikes, and quirks. Individuals who treat her with dignity and kindness.

Long-term resident's family · 2025★★★★★

The staff knew all of their patients by name and you could clearly see the love they had for them. I was pleasantly surprised that they even knew who was there to visit whom.

Visitor/Community member · 2026★★★★★

My sister has dementia and came in for rehab first. Her first night was a nightmare for us and we both cried. A sweet angel named Martha walked right in saying, 'No crying now. Tonight you gonna let Ms. Martha love on you.'

Memory care family member · 2026★★★★★
Source: 83 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.97hrs
OK
Registered nurses for medical care
Total Nursing
4.04hrs
99%
All nurses + aides combined
Staff Turnover
45%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
15.4%
AL
21.4%
Mobile
26.0%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
14.4%
AL
12.7%
Mobile
11.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility25.2%
Worse than Avg
Here
25.2%
US
19.4%
AL
13.3%
Mobile
11.8%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.0%
Mixed vs Avgs
Here
2.0%
US
12.1%
AL
1.4%
Mobile
1.6%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility83.7%
Worse than Avg
Here
83.7%
US
93.4%
AL
91.7%
Mobile
89.4%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility16.5%
Better than Avg
Here
16.5%
US
19.5%
AL
24.7%
Mobile
16.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.1%
Mixed vs Avgs
Here
77.1%
US
79.7%
AL
80.3%
Mobile
67.0%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.3%
Mixed vs Avgs
Here
81.3%
US
81.8%
AL
84.8%
Mobile
79.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
AL
2.0%
Mobile
1.6%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well above state avg (3.9)
4 complaint-triggered

This facility has concerning patterns including families filing complaints that triggered recent deficiencies related to abuse reporting and resident safety notification failures. The facility repeatedly struggles with fire safety systems, nutrition and dietary services, and resident rights protections across multiple surveys. Most deficiencies show correction dates, but the recurrence of fire safety and dietary issues alongside recent complaint-driven problems regarding abuse reporting suggest ongoing operational challenges that warrant careful evaluation.

Oct 16, 2024Routine
7
0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0372Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0803Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0641Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

Oct 16, 2024Complaint
4
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0609Potential for harm · IsolatedResolved (past non-compliance)

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0740Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

Feb 11, 2022Routine
4
0758Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 8, 2019Routine
11
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lynwood Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Venza Care Management

Chain Size

22 facilities nationwide

Chain avg rating: 2.5/5 · Rank 11 of 21

Ownership & Management

Owners

Aop Snf Operations Holdings LLC

Owner · Organization

100%

Ch Aop Holdings LLC

Owner (parent company) · Organization

48%

Melb Opco Manager LLC

Owner (parent company) · Organization

Ms Aop Holdings LLC

Owner (parent company) · Organization

23%

Ss Aop Holdings LLC

Owner (parent company) · Organization

23%

Strauss, Susan

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Goodman, MenuchaManaging Control - Governing BodyGoodman, MenuchaOfficer / DirectorAop Opco Manager LLCManagerMelb Opco Manager LLCManagerVertex Financial Services Lf LLCManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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