Lynwood Rehabilitation and Healthcare Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 83 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (7 vs median 3.0)
- High RN turnover (64%)
Below average in AL · Meets national RN staffing standard · Above recommended total nurse staffing · Below chain average · No penalties on record
What this means for your family
Lynwood has shown significant improvement in recent years, with many families praising the therapy team and the recent facility renovations. However, because multiple reviewers still report difficulty reaching staff by phone and occasional lapses in care, we recommend that you establish a clear communication plan with the administration and visit frequently to monitor your loved one's care.
Google Reviews
Google Reviews
83 reviews on Google“Lynwood Rehabilitation and Healthcare Center receives highly polarized feedback, with many recent reviews praising a warm, family-like atmosphere and effective physical therapy, while older and some persistent negative reviews highlight serious concerns regarding neglect, poor communication, and hygiene. Families should be aware that while recent renovations and staff efforts are frequently lauded, there are recurring reports of difficulty reaching administrative staff and inconsistent quality of care.”
Quality Themes
Tap a score for detailsStrengths
- Effective and dedicated physical therapy team
- Warm, welcoming, and family-oriented staff
- Recent facility renovations
- Helpful and responsive admissions process
Concerns
- Difficulty reaching staff by phone or getting return calls (mentioned by 4 reviewers)
- Inconsistent nursing care and neglect of basic hygiene (mentioned by 6 reviewers)
- Missing or lost personal belongings (mentioned by 3 reviewers)
- Inadequate medication management and missed appointments (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 76 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has recently undergone renovations; how have these updates impacted the daily living environment and resident comfort?
- 2Given that your physical therapy team is highly regarded, how do you ensure that therapy goals are integrated with the daily nursing care provided to residents?
- 3What is the best way for families to stay in touch with the nursing staff, and what is your process for ensuring that phone inquiries are addressed promptly?
- 4Can you walk me through your system for tracking personal belongings to ensure that items are kept safe and accounted for during a resident's stay?
- 5With seven state violations noted in the last year, what specific improvements or new protocols have been implemented to ensure consistent hygiene and quality of care?
- 6How does your team coordinate medication management to ensure that appointments and dosages are never missed, especially when residents have complex schedules?
Personalized based on this facility's data
Key Review Excerpts
“My sister in law is taken care of by individuals who know her likes, dislikes, and quirks. Individuals who treat her with dignity and kindness.”
“The staff knew all of their patients by name and you could clearly see the love they had for them. I was pleasantly surprised that they even knew who was there to visit whom.”
“My sister has dementia and came in for rehab first. Her first night was a nightmare for us and we both cried. A sweet angel named Martha walked right in saying, 'No crying now. Tonight you gonna let Ms. Martha love on you.'”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
5
measures
4
measures
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns including families filing complaints that triggered recent deficiencies related to abuse reporting and resident safety notification failures. The facility repeatedly struggles with fire safety systems, nutrition and dietary services, and resident rights protections across multiple surveys. Most deficiencies show correction dates, but the recurrence of fire safety and dietary issues alongside recent complaint-driven problems regarding abuse reporting suggest ongoing operational challenges that warrant careful evaluation.
Oct 16, 2024Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Oct 16, 2024Complaint4
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Feb 11, 2022Routine4
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 8, 2019Routine11
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Lynwood Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Venza Care Management
22 facilities nationwide
Chain avg rating: 2.5/5 · Rank 11 of 21
Ownership & Management
Owners
Aop Snf Operations Holdings LLC
Owner · Organization
Ch Aop Holdings LLC
Owner (parent company) · Organization
Melb Opco Manager LLC
Owner (parent company) · Organization
Ms Aop Holdings LLC
Owner (parent company) · Organization
Ss Aop Holdings LLC
Owner (parent company) · Organization
Strauss, Susan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit lynwoodrehab.com
Medicare data downloads
Original nursing home datasets
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