Knollwood Healthcare
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 11 Google reviews
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What this means for your family
While some families report positive experiences, the reports of neglect and poor hygiene are serious red flags. If you are considering this facility, we strongly recommend conducting an unannounced visit and asking specifically how they handle staffing shortages and resident hygiene protocols.
Google Reviews
Google Reviews
11 reviews on Google“Knollwood Healthcare receives highly polarized feedback, with some families praising the staff's efforts while others report severe neglect and poor communication. Recurring complaints highlight significant issues with hygiene standards, such as residents being left in soiled conditions, and dissatisfaction with the quality and presentation of meals.”
Quality Themes
Tap a score for detailsStrengths
- Some staff members described as hardworking
- Clean facility floors
- Active engagement programs
Concerns
- Neglect and poor hygiene standards (mentioned by 2 reviewers)
- Understaffing leading to slow response times (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 12 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the facility's current capacity of 71 residents, how do you ensure that staff members are consistently available to provide timely assistance when a resident calls for help?
- 2I noticed some feedback regarding hygiene and cleanliness; could you walk me through your daily protocols for ensuring resident rooms and personal care standards are consistently maintained?
- 3Since active engagement is a strength here, could you describe a few of the most popular activities residents have participated in over the last week?
- 4How does your team handle communication with family members when there is a change in a resident's health status or a medical emergency?
- 5With dining experiences being a key part of daily life, what steps are you taking to improve the quality and variety of the meals served to residents?
- 6How do you support your staff in maintaining high standards of care, especially during peak times of the day?
Personalized based on this facility's data
Key Review Excerpts
“Left my cousin soaking in urine for 7 hours!!!!!!! I even called myself to try to get help and was told they were short staffed.”
“Resident using paper plates and plastic utilities. Over baked corn on cob. Resident making complaints about food. Center floor clean.”
“I don't know why there's bad reviews my mother has been in several of these nursing homes and this is the best there is!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
4
measures
8
measures
5
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering most deficiencies at this facility, with recurring problems in preventing abuse and neglect, medication management, and food safety. The facility shows a troubling pattern of repeated violations across multiple surveys, including recent 2025 incidents involving resident protection and wound care. While the facility reports correcting these issues, the persistent nature of complaints and recurring deficiency areas suggest ongoing care quality concerns families should carefully investigate before placement.
Mar 6, 2026Complaint3
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Sep 11, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Sep 11, 2025Complaint2
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
May 22, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Mar 27, 2025Complaint13
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Mar 27, 2025Routine1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Give their staff education on dementia care, and what abuse, neglect, and exploitation are; and how to report abuse, neglect, and exploitation.
Federal Penalties
Fine
Mar 27, 2025
$187,110
Fine
Apr 25, 2024
$6,661
Fine
Apr 25, 2024
$10,555
Fine
Apr 25, 2024
$113,744
Payment Denial
Apr 25, 2024
116-day denial
Ownership & Operations
Who Operates This Facility
Knollwood Healthcare
for profit
Chain Affiliation
Ephram Lahasky
23 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
11 reviews from families & visitors
Official Website
Visit gordon-oaks.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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