Luxor Nursing and Rehabilitation at Sayville
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 188 Google reviews
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What this means for your family
This facility offers a modern environment and a strong physical therapy team, which many families find beneficial for short-term recovery. However, the recurring reports of neglect and slow response times are critical red flags. If you choose this facility, we strongly advise conducting frequent, unannounced visits at different times of the day—especially on weekends—to ensure your loved one is receiving consistent care.
Google Reviews
Google Reviews
188 reviews on Google“Luxor Nursing and Rehabilitation at Sayville receives highly polarized feedback, with many reviewers praising the clean, modern facility and effective physical therapy, while a significant number of others report severe neglect and unprofessional conduct. Families frequently express deep concern regarding basic hygiene, slow response times to call bells, and poor communication from administrative staff. Prospective families should be aware that experiences appear highly inconsistent, often depending on the specific wing or shift involved.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective physical and occupational therapy programs
- Friendly and welcoming front desk and administrative staff
- Spacious, well-equipped rooms
Concerns
- Neglect of basic hygiene (soiled diapers, lack of showers) (mentioned by 14 reviewers)
- Slow or non-existent response to call bells (mentioned by 8 reviewers)
- Understaffing, particularly on weekends and overnight (mentioned by 6 reviewers)
- Poor communication and lack of transparency from administration (mentioned by 5 reviewers)
- Unappealing or insufficient food quality (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 189 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given that staffing levels can fluctuate, what is your specific protocol for ensuring call bells are answered promptly, especially during weekend and overnight shifts?
- 2I noticed some concerns regarding hygiene and personal care; could you walk me through the daily routine for assisting residents with showers and incontinence care to ensure they stay comfortable?
- 3How does your nursing team manage medication administration to ensure accuracy and consistency for residents with complex health needs?
- 4We value clear communication; what is the standard process for keeping family members updated on changes in a loved one's health or care plan?
- 5Could you tell me more about the current dining program and how you ensure that residents receive nutritious, appetizing meals that meet their specific dietary requirements?
- 6With your physical and occupational therapy programs being a noted strength, how are these services integrated into the daily life of a resident who is focused on rehabilitation?
Personalized based on this facility's data
Key Review Excerpts
“The staff here not only goes above and beyond for its residents but also cares about its visitors which says alot these days.”
“My 89 year old dad had to stay for 3 weeks and he was able to go from not being able to stand on his own to leaving with just a walker for support and now is back to just a cane. They worked him hard but not too hard!!”
“If you want your family member to deteriorate slowly this is the place. This is for their long term care. They have no compassion for the patients, they do not care about them or care for them.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has been cited for 21 deficiencies including two complaint-triggered issues where families filed reports about resident protection and discharge planning. Recurring problems span nursing staffing, care planning, safety systems, and emergency preparedness. All deficiencies show correction dates, though the pattern of repeated issues across multiple surveys suggests ongoing operational challenges that families should investigate during visits.
May 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Oct 10, 2024Routine7
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 13, 2023Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish emergency prep training and testing.
Emergency Preparedness Deficiencies
Establish staff and initial training requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Sep 15, 2020Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Luxor Nursing and Rehabilitation at Sayville
for profit
Chain Affiliation
Carerite Centers
34 facilities nationwide
Chain avg rating: 3.4/5 · Rank 24 of 34
Ownership & Management
Owners
Bernath, Shaya
Owner
Hagar, Chaim
Owner
Hager, Jacob
Owner
Hager, Shifra
Owner
Kahan, Elliot
Owner
Oberlander, Zalmen
Owner
Rozenberg, Kenneth
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
188 reviews from families & visitors
Official Website
Visit sayvillerehab.com
Medicare data downloads
Original nursing home datasets
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