Brightview Sayville
Families consistently rate this highly — reviewers highlight clean and well-maintained facility. Schedule a visit to confirm the fit.
based on 177 Google reviews
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What this means for your family
While the facility offers a beautiful and clean environment with great dining, there are deeply concerning reports of medical mismanagement and understaffing in memory care. If you choose this facility, you must implement a rigorous system for monitoring medication administration and hygiene personally.
Google Reviews
Google Reviews
177 reviews on Google“Brightview Sayville is highly praised by many for its beautiful, clean, and modern facilities and its friendly, compassionate staff. However, recent reviews contain extremely serious allegations regarding medical neglect, medication errors, and severe understaffing in the memory care unit.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Compassionate and friendly staff members
- Beautiful, modern environment and amenities
- Engaging social activities and dining options
Concerns
- Serious medical neglect and medication errors (mentioned by 2 reviewers)
- Memory care unit understaffed (mentioned by 2 reviewers)
- Staff turnover and callouts affecting care
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1It's wonderful to see how much care you put into responding to the community's feedback; how does that culture of communication extend to how you update families on their loved ones?
- 2With a cozy community of 92 residents, how do you ensure that the daily activity calendar offers a good balance of social group events and quiet, personalized time?
- 3How does the care team manage medical transitions or unexpected health changes during the overnight hours?
- 4What specific types of outings or local Sayville excursions do the residents typically participate in?
- 5How do you help new residents integrate into the social fabric of the community during their first few weeks?
- 6Can you tell us more about how the staff coordinates with outside doctors to ensure all medication and care plans are seamlessly managed here?
Personalized based on this facility's data
Key Review Excerpts
“The director Heather and staff in the memory care Wellspring unit were nothing but compassionate, efficient and outstanding. My father-in-law had a very rare neurodegenerative disease and they took the time to research and learn about it to provide the best care possible.”
“BrightView Sayville caused immense and unnecessary suffering — not only for their resident, but for the family who loved her. An untreated UTI and a wrongly prescribed antibiotic led to two separate hospitalizations for sepsis and ultimately forced an early transition to hospice.”
“The care for my father, who was mobility impaired, was subpar and there was significant staff turnover/callouts that led to my father sometimes not being helped for long periods of time.”
State Inspection History
State Inspections
Source: NY Dept. of Health
Key Findings
12 violations from 9 inspections
Aug 21, 2024Routine
Personnel
Disaster and emergency planning
Jan 10, 2024Complaint
Food service
Oct 20, 2023ComplaintCleanReport
No deficiencies found during this inspection.
May 16, 2023Complaint
Resident services
May 1, 2023Complaint
Resident services
Jan 5, 2023ComplaintCleanReport
No deficiencies found during this inspection.
Dec 14, 2022Complaint
Resident services.
Resident services
Resident services
Nov 10, 2022Other
Records and reports
Ownership & Operations
Who Operates This Facility
Bv Sayville Operator, LLC
for profit
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
177 reviews from families & visitors
Official Website
Visit brightviewseniorliving.com
Medicare data downloads
Original nursing home datasets
NY DOH — View Official Record
Public-record source of inspection history and licensure data shown on this page
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