Luxe at Jupiter Rehabilitation Center (the)
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 271 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (17 vs median 6.0)
- High staff turnover (53%)
- High RN turnover (73%)
Bottom 25% in FL · Meets national RN staffing standard · Above recommended total nurse staffing · $201,434 in fines
What this means for your family
This facility excels in physical therapy and aesthetic appeal, making it a strong candidate for short-term rehab if you are highly involved in daily advocacy. However, the recurring reports of neglect and poor communication are significant red flags; if you choose this facility, ensure you have a plan for frequent, unannounced visits to monitor your loved one's care.
Google Reviews
Google Reviews
271 reviews on Google“Luxe at Jupiter Rehabilitation Center presents a stark contrast between its high-end, hotel-like physical environment and inconsistent care quality. While many families praise the facility's cleanliness, modern decor, and effective physical therapy department, a significant number of reviewers report serious concerns regarding neglect, understaffing, and poor communication. Potential families should be aware that while some patients have excellent recovery outcomes, others have experienced significant delays in basic care and hygiene.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and hotel-like facility
- Effective and dedicated physical therapy team
- Spacious, private patient suites
- Welcoming front desk and administrative staff
Concerns
- Severe understaffing leading to neglect (mentioned by 14 reviewers)
- Poor communication and unresponsiveness from nursing staff (mentioned by 11 reviewers)
- Poor food quality and lack of variety (mentioned by 7 reviewers)
- Hygiene issues including soiled linens and lack of bathing (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the facility has a very modern, hotel-like aesthetic; how do you ensure that the same high standard of cleanliness and hygiene is maintained inside the private patient suites on a daily basis?
- 2Given that the physical therapy team is frequently highlighted as a major strength, how do they coordinate with the nursing staff to ensure a resident's progress is consistently monitored?
- 3I see that your administrative team is very active in responding to feedback online; what is your formal process for families to communicate concerns directly to management to ensure they are addressed promptly?
- 4With the current staffing levels, what specific protocols are in place to ensure that residents receive timely assistance with personal care needs like bathing and linen changes?
- 5How does the facility handle medication management and ensure that residents receive their prescriptions accurately and on time, especially during shift changes?
- 6Could you walk me through how the dining program is structured to provide nutritional variety, and how you accommodate residents who may have specific dietary preferences or needs?
Personalized based on this facility's data
Key Review Excerpts
“My 96 yo father has been there for 4+ days . They are basically warehousing him. The nurses / aids are combative when you ask a question. He hasn’t been bathed for over a week.”
“The physical therapy was very good. That’s about the only good thing I can say about this facility. The administration responded affirmatively to our every request, and then absolutely ignored every request.”
“The nursing staff was great especially Jennifer the head nurse, made us feel so welcomed and comfortable with leaving my mom there. She answered every question and covered every issue.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents needing more daily help over time
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with families filing 22 complaints that triggered federal inspections, including serious issues around accident prevention and resident dignity. Problems recur across multiple surveys in accident prevention, proper treatment delivery, and nursing staffing adequacy. Recent complaint investigations found deficiencies in accident hazard prevention, wound care, and reporting requirements to families. While the facility corrects identified issues, the persistent complaints and recurring safety problems warrant careful consideration.
Nov 24, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Apr 4, 2025Routine11
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Apr 4, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Mar 6, 2025Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Jan 23, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nov 22, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Jan 23, 2025
$12,948
Fine
Jan 23, 2025
$17,518
Fine
Oct 3, 2024
$163,404
Payment Denial
Oct 3, 2024
8-day denial
Fine
Dec 7, 2023
$3,782
Fine
Dec 7, 2023
$3,782
Ownership & Operations
Who Operates This Facility
Luxe at Jupiter Rehabilitation Center (the)
for profit
Ownership & Management
Owners
Jupiter Rehab Holdings Partners LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
271 reviews from families & visitors
Official Website
Visit luxeatjupiter.com
Medicare data downloads
Original nursing home datasets
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