Lutheran Living Senior Campus
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 22 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Special Focus Facility (under heightened CMS scrutiny)
- Low overall rating (1/5 stars)
- Above-median deficiencies (12 vs median 5)
- High RN turnover (71%)
Bottom 25% in IA · Below recommended RN staffing · Above average staffing · $303,533 in fines · Special Focus Facility (CMS)
What this means for your family
While some families report a warm and caring environment, there are recurring, serious allegations of neglect and staffing shortages. We strongly advise you to conduct unannounced visits, specifically during weekends or evening shifts, to observe the responsiveness of the staff and the quality of care firsthand.
Google Reviews
Google Reviews
22 reviews on Google“Lutheran Living Senior Campus receives highly polarized feedback, with some families praising the warm, caring staff and clean environment, while others report severe neglect and staffing shortages. Critical concerns include reports of residents being left unattended, missing personal belongings, and lapses in basic care like oxygen management and meal provision. Families considering this facility should be aware of the stark contrast between positive experiences and serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Warm and attentive nursing staff
- Clean and well-maintained facility
- Competent and friendly care team
Concerns
- Neglect and lack of responsiveness to call lights (mentioned by 3 reviewers)
- Understaffing leading to staff fatigue and poor care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that communication is a key focus for your team; how do you keep families updated on changes in a resident's daily health or care plan?
- 2With 12 recent state violations, what specific steps has the leadership team taken to improve oversight and ensure higher standards of care?
- 3I appreciate that you actively engage with online feedback; how do you translate those family suggestions into actual improvements for the residents?
- 4Some families have mentioned concerns about response times to call lights; what is your current protocol for ensuring residents get the assistance they need promptly?
- 5Given the current staffing levels, how do you ensure that your nursing team has the support they need to maintain the warm, attentive care that many residents enjoy?
- 6Could you walk me through how you manage medication administration to ensure accuracy and safety for residents?
Personalized based on this facility's data
Key Review Excerpts
“My mom has fallen several times due to nobody coming in her room when she calls. She was very weak because her oxygen machine wasnt on.”
“Not enough staff, and those there work double shifts and too tired to care. Don't leave your family here alone.”
“My grandfather was in this nursing home and was constantly neglected. Was not even provided regular 3 meals a day.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed numerous complaints triggering 24 deficiencies, indicating ongoing concerns about care quality and safety. The facility repeatedly struggles with accident prevention and hazard management, family notification protocols when incidents occur, and behavioral health staffing. Recent complaints in 2025 show persistent issues with communication and resident safety despite previous corrections, suggesting some problems may not be fully resolved.
Feb 13, 2026Routine8
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Aug 7, 2025Complaint6
Quality of Life and Care Deficiencies
Ensure each resident must receive and the facility must provide necessary behavioral health care and services.
Quality of Life and Care Deficiencies
Ensure that the facility has sufficient staff members who possess the competencies and skills to meet the behavioral health needs of residents.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Mar 6, 2025Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Dec 12, 2024Routine7
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 30, 2024Complaint4
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 31, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Fine
Aug 7, 2025
$92,203
Fine
Jul 31, 2024
$134,971
Payment Denial
Jul 31, 2024
46-day denial
Fine
Oct 5, 2023
$26,712
State Inspection History
State Inspections
Source: Iowa Dept. of Inspections, Appeals & Licensing
Mar 24, 2026InspectionClean
Fed violations: 0, State violations: 0
Mar 17, 2026ComplaintClean
Fed violations: 0, State violations: 0
Feb 13, 2026InspectionClean
Fed violations: 4, State violations: 0
Dec 4, 2025ComplaintClean
Fed violations: 0, State violations: 0
Nov 17, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 28, 2025ComplaintClean
Fed violations: 0, State violations: 0
Oct 8, 2025OtherClean
Fed violations: 0, State violations: 0
Aug 7, 2025ComplaintClean
Fed violations: 6, State violations: 1
Ownership & Operations
Who Operates This Facility
Lutheran Living Senior Campus
nonprofit
Chain Affiliation
Health Dimensions Group
10 facilities nationwide
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
22 reviews from families & visitors
Official Website
Visit lutheran-living.org
Medicare data downloads
Original nursing home datasets
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