Luther Haven
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 24 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- High staff turnover (56%)
Below average in MN · Meets national RN staffing standard · Above recommended total nurse staffing · $143,108 in fines
What this means for your family
While some visitors find the staff friendly, the reports of severe neglect regarding basic patient needs are deeply concerning. We strongly recommend that families conduct unannounced visits and speak directly with current residents' families to verify the quality of daily care before making a decision.
Google Reviews
Google Reviews
24 reviews on Google“Luther Haven receives highly polarized feedback, with some visitors describing it as a nice environment while others report severe neglect and management failures. Families should be aware of serious allegations regarding patient care and dissatisfaction with administrative leadership.”
Quality Themes
Tap a score for detailsStrengths
- Friendly staff members
- Generally pleasant facility environment
Concerns
- Neglect and delayed assistance with basic hygiene needs (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 25 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that staffing levels are a high point here, how do you ensure that this translates into consistent, timely support for residents who need help with daily hygiene and personal care?
- 2We understand that communication is a top priority; what specific systems do you have in place to keep families updated on their loved one's health status and daily well-being?
- 3With a capacity of 55 residents, how do you foster a sense of community and ensure that every resident receives personalized attention throughout the day?
- 4What steps is the leadership team currently taking to address the recent health inspection findings and improve the overall care quality metrics?
- 5Since many families appreciate the friendly atmosphere here, how do you support your staff to ensure that same warmth is maintained during busy or high-pressure shifts?
- 6Could you walk us through your protocol for medical emergencies and how you coordinate care with outside specialists or hospitals when a resident’s needs change?
Personalized based on this facility's data
Key Review Excerpts
“They left my cousin on the toilet for 2 1/2 hours. This happened more than once.”
“The management at this facility should do everyone in the community a favor! Resign, replace themselve's, and go home!”
“Friendly staff”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Luther Haven has faced multiple family complaints that triggered inspections, highlighting concerning patterns in accident prevention, medication management, and abuse/neglect reporting. The facility shows recurring safety issues, with accident hazards appearing across three recent surveys (2024-2025), suggesting persistent supervision problems. While all deficiencies have correction dates, the repeated nature of safety violations and multiple complaint-driven investigations indicate ongoing care quality challenges families should carefully consider.
Aug 20, 2025Routine2
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Jun 5, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 19, 2025Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jan 13, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Sep 12, 2024Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that personnel concerned with handling of medical gases and cylinders are trained on the risk.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 12, 2024Complaint7
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Federal Penalties
Fine
Jan 13, 2025
$77,705
Fine
Sep 12, 2024
$23,563
Payment Denial
Sep 12, 2024
18-day denial
Ownership & Operations
Who Operates This Facility
Luther Haven
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
24 reviews from families & visitors
Official Website
Visit lutherhaven-mn.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.