Lumber City Care Center LLC
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- Above-median deficiencies (8 vs median 5.0)
- High RN turnover (71%)
Above average in GA · Critically understaffed (RN) · Chain outperformer · No penalties on record
What this means for your family
Given the recent, extremely serious allegations of neglect and hygiene failures, we strongly advise families to conduct an unannounced visit and speak directly with current residents and staff. While some families previously reported cooperative experiences, the recent trend of communication failures and safety concerns warrants extreme caution.
Google Reviews
Google Reviews
9 reviews on Google“Lumber City Care Center receives highly polarized feedback, with recent reports of severe neglect and hygiene failures contrasting with older, more positive experiences. Families have raised alarming concerns regarding patient safety, medical oversight, and basic communication, making it difficult to recommend the facility in its current state.”
Quality Themes
Tap a score for detailsStrengths
- Cooperative staff interactions
- Family-oriented communication
Concerns
- Severe neglect and hygiene issues
- Inadequate communication and difficulty reaching patients (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the recent focus on facility hygiene, could you walk me through your daily cleaning protocols and how you ensure high standards of cleanliness in resident rooms?
- 2I understand that maintaining consistent communication is a priority for families; what specific systems do you have in place to ensure we can easily reach our loved one and receive timely updates from staff?
- 3With a staffing rating of 2/5, how are you currently managing your team’s workload to ensure that every resident receives the personalized attention and care they need throughout the day?
- 4Regarding medication management, what oversight processes are in place to ensure accuracy and safety for residents with complex health needs?
- 5I noticed there have been some recent state violations; what steps has the facility taken to address these concerns and improve the overall quality of care?
- 6What does a typical day look like for residents here, and how do you encourage social engagement and activities to keep them active and connected?
Personalized based on this facility's data
Key Review Excerpts
“My mother and father were both patients there at different times. Staff was cooperative and worked with the family.”
“This place does not rate even one star. My niece is there now and is being so mistreated she had to go to the hospital only for there staff to find maggots on her leg.”
“Can't even locate a phone to talk to a patient”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
8
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
Short-stay residents vaccinated for the flu
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Lumber City Care Center has 9 federal deficiencies across 2 surveys with all violations corrected by the facility. The most recent survey identified issues with resident rights documentation, dietary compliance, and infection control protocols. Earlier concerns involved accident prevention and safety supervision. While the facility has addressed each deficiency, families should inquire about improvements made in resident rights procedures and meal planning during visits.
Aug 14, 2025Routine8
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 31, 2022Routine1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Ownership & Operations
Who Operates This Facility
Lumber City Care Center LLC
for profit
Chain Affiliation
Journey Healthcare
34 facilities nationwide
Chain avg rating: 2.0/5 · Rank 3 of 10
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit lumbercityhc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 2 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.