Loyale Assisted Living
Families consistently rate this highly — reviewers highlight compassionate and attentive nursing staff. Schedule a visit to confirm the fit.
based on 24 Google reviews
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What this means for your family
This facility is an excellent choice if you are looking for a warm, home-like environment where staff treat residents like family. The cleanliness and dedication to celebrations are major strengths. However, if you have specific questions about pricing, you may want to follow up via email or in person to ensure clear and professional communication.
Google Reviews
Google Reviews
24 reviews analyzed“Loyale Assisted Living is highly regarded by families for its exceptionally warm, family-like atmosphere and attentive, compassionate staff. Reviewers frequently praise the facility's cleanliness and the way the management, specifically Ramona, treats residents with deep dignity and personalized care. While the vast majority of feedback is glowing, one instance of unprofessional communication regarding pricing inquiries was reported.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Impeely clean and well-maintained environment
- Personalized, family-oriented care approach
- Engaging social activities and holiday celebrations
Concerns
- Unprofessional communication during initial inquiries
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1We've heard such wonderful things about how much the staff celebrates holidays here; what kind of special events or social activities do you have planned for the upcoming season?
- 2Since the nursing staff is so highly regarded for being attentive, how do you ensure that personalized care plans are updated as a resident's needs change?
- 3We want to make sure we stay well-informed during this transition; what is the best way for our family to maintain consistent and clear communication with your team?
- 4The cleanliness of the facility is very important to us; could you tell us more about your daily maintenance and housekeeping routines?
- 5In the event of a medical emergency during the night, what specific protocols are in place to ensure immediate care?
- 6How does the staff foster that family-oriented atmosphere that seems to be such a core part of the Loyale community?
Personalized based on this facility's data
Key Review Excerpts
“The staff are exceptionally attentive, consistently going the extra mile to ensure residents feel safe, comfortable, and genuinely cared for.”
“I met Ramona, I chose her home immediately. The environment was literally home. I was there nearly every day and I became part of the family.”
“The staff at Loyale do such WONDERFUL and MEMORABLE celebrations of people's lives!!! Our family is beyond grateful that our dear, sweet mother was able to spend her last months on Earth at such a fine facility.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Jul 24, 2023Routine
The following deficiencies were found during the on-site compliance inspection conducted on July 24, 2023:
Based on documentation review, observation, and interview, the manager failed to ensure the means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort, controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. Review of the license issued by the Department revealed the facility was authorized to provide directed care services. 2. During the facility tour with E2, the compliance officer observed a patio door that led to an outside area, in the backyard, allowed residents to be a least 30 feet away from the facility. The door leading out to the backyard did not have a means of alerting employees of the egress of residents to the outside area. 3. During an interview, E1 and E2 reported E1 and E2 were unaware the identified rule. E1 acknowledged the patio door exiting to the outside area did not have a means of alerting employees to egress. E1 acknowledged the manager failed to ensure the means of exiting the facility for a resident who does not have a key, special knowledge for egress, or the ability to expend increased physical effort, controlled or alerted employees of the egress of a resident from the facility.
Based on documentation review and interview, the manager failed to ensure a disaster drill for employees was conducted on each shift at least once every three months and documented. Findings include: 1. A review of the facility's documentation identified the facility's work schedule identified as the following: 7 am-7 pm 7 pm-7 am 2. A documentation review of the facility's disaster drills revealed the last documentation disaster drill was conducted on the following dates: December 2, 2022, at 2:50 am December 24, 2022, at 8:25 am, 1:20 pm and 7:20 pm 3. In an interview, E2 reviewed the identified disaster drills and acknowledged the drills were last documented as conducted in December 2022. E2 reported no additional drills were available for review. E1 acknowledged the disaster drills were not conducted on each shift at least once every three months. 4. In an interview, E1 reviewed the identified disaster drills and acknowledged the drills were last documented as conducted in December 2022. E1 reported disaster drills were conducted since December 2022 however E1 could not locate the documented drills. E1 reported no additional drills were available for review.
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Google Reviews
24 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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