Louisburg Healthcare & Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 31 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (7 vs median 4.0)
- High staff turnover (71%)
- High RN turnover (82%)
Bottom 25% in NC · Critically understaffed (RN) · Very high staff turnover · Worst in LIBERTY SENIOR LIVING chain · $153,104 in fines
What this means for your family
This facility is highly regarded for its physical therapy and admissions support, making it a potential candidate for short-term rehab. However, the recurring reports of neglect and communication failures are critical red flags; if you choose this facility, ensure you have a direct line to a specific staff member and visit frequently to monitor your loved one's daily care.
Google Reviews
Google Reviews
31 reviews on Google“Louisburg Healthcare & Rehabilitation Center receives highly polarized feedback, with many families praising the physical therapy team and admissions staff for their compassion and professionalism. However, there are recurring, serious reports of neglect, including failure to assist with feeding, poor responsiveness to call lights, and difficulty reaching staff via phone. Families should weigh the strong rehabilitation outcomes against significant concerns regarding basic daily care and communication.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Helpful and compassionate admissions staff
- Clean and well-maintained facility environment
- Responsive to family requests when reached
Concerns
- Neglect of basic needs (feeding, hygiene, call light response) (mentioned by 6 reviewers)
- Poor communication and inability to reach staff by phone (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 34 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you translate that commitment to responsiveness into your daily communication with families when they call the facility?
- 2Given that your therapy department receives such high praise, how do you ensure that same level of dedicated attention carries over into daily assistance with hygiene and feeding routines?
- 3With a 1-star CMS staffing rating, what specific protocols do you have in place to ensure call lights are answered promptly and residents' basic needs are met consistently throughout the shift?
- 4Since medication management is a critical part of care, could you walk me through your process for ensuring accuracy and timely administration for residents?
- 5I see the facility is well-maintained, but how do you foster a warm, professional culture among the staff to ensure every resident feels treated with kindness and respect?
- 6What does a typical day look like for residents in terms of social engagement and activities, and how do you encourage participation for those who might be more reserved?
Personalized based on this facility's data
Key Review Excerpts
“The staff, nurses, and doctors at all 3 divisions were always compassionate, patient and helpful. The sleeping rooms, common areas and bathrooms are clean.”
“I laid in a wet diaper for four hours once and most times at least 1 to 2. I can talk. If you can't good luck. Rudest CNA's on the planet”
“My mother was in rehab here for a second time this year, for one month this time recovering from partial hip replacement surgery. I again was very pleased with the care and compassion shown to her”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 11 complaints triggering federal inspections, with recurring issues in medication management, fire safety systems, and care planning. The facility shows persistent problems with medication errors and drug labeling across multiple surveys, while fire safety deficiencies repeatedly appear. Most violations have correction dates, though some recent issues from March 2025 suggest ongoing challenges with basic resident rights and nursing coverage that families should investigate further.
Mar 6, 2025Routine8
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Mar 6, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Aug 28, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 10, 2024Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Mar 6, 2024Routine11
Services Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper power supply for life support equipment.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Mar 6, 2024Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jul 10, 2024
$133,854
Payment Denial
Jul 10, 2024
40-day denial
Fine
Sep 1, 2023
$3,981
Fine
Sep 1, 2023
$15,269
Payment Denial
Sep 1, 2023
32-day denial
Ownership & Operations
Who Operates This Facility
Louisburg Healthcare & Rehabilitation Center
for profit
Chain Affiliation
Liberty Senior Living
37 facilities nationwide
Chain avg rating: 2.6/5 · Rank 35 of 35 (Worst)
Ownership & Management
Owners
Liberty Long Term Care LLC
Owner · Organization
John a Mcneill Jr 2012 Irrv Tr
Owner (parent company) · Organization
Liberty Healthcare Group LLC
Owner (parent company) · Organization
Ronald B. and Cynthia J. Mcneill 2013 Irrevocable Trust
Owner (parent company) · Organization
Mcneill, John
Owner (parent company)
Mcneill, Ronald
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
31 reviews from families & visitors
Official Website
Visit libertyhealthandrehab.com
Medicare data downloads
Original nursing home datasets
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