Franklin Oaks Nursing and Rehabilitation Center
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 35 Google reviews

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What this means for your family
While some families report positive rehab outcomes, the recent surge in reports of severe neglect and hygiene issues is a major red flag. If you are considering this facility, we strongly recommend conducting an unannounced visit and specifically observing how staff respond to residents who require assistance with mobility and toileting.
Google Reviews
Google Reviews
35 reviews on Google“Franklin Oaks Nursing and Rehabilitation Center receives highly polarized feedback, with some families praising the compassionate, professional staff and successful rehab outcomes, while others report severe neglect and staffing shortages. Recent reviews from 2025 and 2026 highlight critical concerns regarding hygiene, bedsores, and a lack of basic assistance for non-ambulatory residents. Prospective families should be aware of the significant disparity between positive experiences and reports of systemic understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective physical and occupational therapy
- Responsive administrative communication
- Helpful transition and discharge planning
Concerns
- Chronic understaffing leading to neglect (mentioned by 7 reviewers)
- Poor hygiene and failure to assist with toileting (mentioned by 5 reviewers)
- Development of bedsores due to lack of repositioning (mentioned by 2 reviewers)
- Lack of water or hydration access for residents (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 35 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent feedback regarding staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with daily needs like toileting and hydration?
- 2I noticed the facility has had some recent health inspection findings; could you walk me through the steps you are taking to improve overall cleanliness and hygiene standards?
- 3Since physical and occupational therapy are noted as strengths here, how do you coordinate those sessions with the nursing staff to ensure residents are repositioned regularly and kept comfortable?
- 4What is your current process for medication management, and how do you communicate any changes in a resident's health status to their family members?
- 5I see that you occasionally engage with feedback online; how does that administrative responsiveness translate into daily improvements for the residents living here?
- 6Could you describe the daily social activities available, and how do you encourage residents who might be less mobile to participate and stay engaged?
Personalized based on this facility's data
Key Review Excerpts
“The staff is negligent and does not care for their patients. They leave patients unattended for hours. For instance, one lady, who can’t walk on her own, was left in soaked undergarments for multiple hours.”
“My husband was there in July for three weeks of rehab after knee replacement surgery. He was gotten up once a day for therapy and then in bed the remainder of the time. When asked why he was not gotten up periodically/escorted to the bathroom to use the toilet the reply was, “we are understaffed and can’t do that now.””
“My father in law had a stage 4 bed sore. He was not turned to prevent this from happening. They just complained that he was not doing his PT like he should.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Franklin Oaks has 29 deficiencies across multiple surveys with no complaint-triggered violations, suggesting families haven't filed formal reports. Issues most commonly involve fire safety systems, resident assessment and care planning, and resident rights. All deficiencies show correction dates, indicating the facility addresses problems when identified, though some areas like administration quality assurance have repeated violations across different survey periods.
May 8, 2025Routine3
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Apr 18, 2024Routine15
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Jan 12, 2023Routine8
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Feb 4, 2022Routine3
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Install proper backup exit lighting.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Ownership & Operations
Who Operates This Facility
Franklin Oaks Nursing and Rehabilitation Center
for profit
Chain Affiliation
Principle Long Term Care
44 facilities nationwide
Chain avg rating: 3.1/5 · Rank 7 of 44
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
35 reviews from families & visitors
Official Website
Visit franklinoakscare.com
Medicare data downloads
Original nursing home datasets
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