Lone Mountain Memory Care
Families consistently rate this highly — reviewers highlight compassionate and knowledgeable staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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What this means for your family
This facility offers a beautiful, clean environment and highly engaging activities that many residents enjoy. However, you must investigate their current fall prevention protocols and staffing levels, as recent reviews highlight significant concerns regarding resident safety and oversight.
Google Reviews
Google Reviews
28 reviews analyzed“Families often praise the facility for its compassionate, dedicated staff and its clean, well-designed environment that offers engaging activities. However, there are serious, recurring allegations regarding resident falls, inadequate staffing levels, and lapses in basic hygiene and communication.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and knowledgeable staff
- Clean and well-maintained building
- Engaging resident activities and programs
- Thoughtful memory care-specific layout
Concerns
- Frequent resident falls and injury management (mentioned by 3 reviewers)
- Inadequate staffing levels (mentioned by 2 reviewers)
- Poor communication from management (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed you are very active in responding to feedback from families; how does the management team typically share important updates or changes regarding resident care with us?
- 2The layout of the memory care wing seems very thoughtful; how does this specific design help residents navigate their day safely and independently?
- 3We would love to hear more about the specific types of engaging activities and programs you have planned to keep the residents socially active.
- 4What specific protocols are in place to monitor residents and prevent falls, especially during the night or during transitions between activities?
- 5In the event of a medical emergency or a sudden change in a resident's health, what is the immediate process for notifying the family and coordinating care?
- 6How do you ensure that the staff is able to provide consistent, one-on-one attention to each resident even during busier times of the day?
Personalized based on this facility's data
Key Review Excerpts
“Moving my Mom to Lone Mountain was the best decision we could have made. She is very happy with her private apt., and the freedom to move throughout the building.”
“The staff is truly exceptional—compassionate, knowledgeable, and deeply committed to the well-being of the residents.”
“She fell twice while at the facility during her 8 days stay.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 2, 2026ComplaintCleanReport
No deficiencies were found during the on-site compliance inspection and investigation of complaints 00154113, 00155351, and 00155354 conducted on March 2, 2026.
Dec 8, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00152476 and 00152475 conducted on December 8, 2025.
Sep 25, 2025Complaint
The following deficiency was found during the on-site investigation of complaints 00145742 and 00144941 conducted on September 25, 2025:
Based on observation and interview, the manager failed to ensure that the premises and equipment used at the assisted living facility were cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. During an environmental inspection of the facility, the Compliance Officers (COs) observed a strong urine smell and very sticky floors throughout the facility. The COs observed a strong smell coming from a particular section where R3's room was located. 2. During an environmental inspection of R3's bedroom the COs observed a stronger smell of urine once the door was opened. There were stains covering the walls throughout the entire interior of R3's bedroom unit. 3. During an environmental inspection of R3's bedroom, E1 reported R3 had urinated into the air conditioning unit and often splattered food onto the walls. 4. In an exit interview, the findings were reviewed with E1 and no additional information was provided.
Jul 31, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaint 000137927, 00137964, conducted on July 31, 2025
May 29, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00131388, 00131940, and 00131967 conducted on May 29, 2025.
Apr 24, 2025ComplaintCleanReport
No deficiencies were found during the on-site investigation of complaints 00128013 and 00127962 conducted on April 24, 2024.
Oct 17, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00217228 was conducted on October 17, 2024, and no deficiencies were cited.
Sep 23, 2024ComplaintCleanReport
An on-site investigation of complaint AZ00216346, was conducted on September 23, 2024, and no deficiencies were cited.
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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