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Public Google reviewers rate this highly and often mention compassionate and knowledgeable staff. Schedule a visit to confirm the fit.
based on 28 Google reviews
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Public Google reviewers rate Lone Mountain Memory Care highly. Reviewers highlight: compassionate and knowledgeable staff, clean and well-maintained building. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Families often praise the facility for its compassionate, dedicated staff and its clean, well-designed environment that offers engaging activities. However, there are serious, recurring allegations regarding resident falls, inadequate staffing levels, and lapses in basic hygiene and communication.
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Distribution · 28 analyzed
This facility responds to some reviews.
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Key Review Excerpts
“Moving my Mom to Lone Mountain was the best decision we could have made. She is very happy with her private apt., and the freedom to move throughout the building.”
“The staff is truly exceptional—compassionate, knowledgeable, and deeply committed to the well-being of the residents.”
“She fell twice while at the facility during her 8 days stay.”
Source: AZ State Licensing Agency
No deficiencies were found during the on-site compliance inspection and investigation of complaints 00154113, 00155351, and 00155354 conducted on March 2, 2026.
No deficiencies were found during the on-site investigation of complaints 00152476 and 00152475 conducted on December 8, 2025.
The following deficiency was found during the on-site investigation of complaints 00145742 and 00144941 conducted on September 25, 2025:
Based on observation and interview, the manager failed to ensure that the premises and equipment used at the assisted living facility were cleaned and, if applicable, disinfected according to policies and procedures designed to prevent, minimize, and control illness or infection. The deficient practice posed a risk to the physical health and safety of a resident. Findings include: 1. During an environmental inspection of the facility, the Compliance Officers (COs) observed a strong urine smell and very sticky floors throughout the facility. The COs observed a strong smell coming from a particular section where R3's room was located. 2. During an environmental inspection of R3's bedroom the COs observed a stronger smell of urine once the door was opened. There were stains covering the walls throughout the entire interior of R3's bedroom unit. 3. During an environmental inspection of R3's bedroom, E1 reported R3 had urinated into the air conditioning unit and often splattered food onto the walls. 4. In an exit interview, the findings were reviewed with E1 and no additional information was provided.
No deficiencies were found during the on-site investigation of complaint 000137927, 00137964, conducted on July 31, 2025
No deficiencies were found during the on-site investigation of complaints 00131388, 00131940, and 00131967 conducted on May 29, 2025.
No deficiencies were found during the on-site investigation of complaints 00128013 and 00127962 conducted on April 24, 2024.
An on-site investigation of complaint AZ00217228 was conducted on October 17, 2024, and no deficiencies were cited.
An on-site investigation of complaint AZ00216346, was conducted on September 23, 2024, and no deficiencies were cited.
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