Lofland Park Center
Strong Medicare quality ratings; families often praise highly effective rehabilitation therapy team. Still worth an in-person visit.
based on 205 Google reviews

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What this means for your family
Lofland Park Center is highly regarded for its rehabilitation therapy and clean environment, making it a strong contender for short-term recovery. However, given the serious reports of medical negligence and inconsistent care, we strongly advise families to conduct frequent, unannounced visits and maintain active involvement in the patient's daily care plan to ensure safety.
Google Reviews
Google Reviews
205 reviews on GoogleLofland Park Center receives high praise for its rehabilitation services, clean facility, and dedicated, compassionate nursing staff who are often described as treating residents like family. However, there is a recurring pattern of serious complaints regarding medical negligence, poor communication, and inconsistent care quality, particularly during off-hours or in specific wings. Families should be aware that while many have excellent experiences, others have reported significant safety concerns and difficulties with administrative responsiveness.
Quality Themes
Tap a score for detailsStrengths
- Highly effective rehabilitation therapy team
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Strong communication during family visits
Concerns
- Medical negligence and safety incidents (mentioned by 5 reviewers)
- Inconsistent staffing quality and unprofessional behavior (mentioned by 4 reviewers)
- Poor food quality and service (mentioned by 2 reviewers)
- Administrative unresponsiveness to complaints (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 206 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to feedback online; what is your formal process for families to share concerns or feedback once their loved one has moved in?
- 2Given the facility's strong focus on rehabilitation, how do you ensure that the nursing staff maintains consistent care quality and professionalism across all shifts?
- 3Can you walk me through your current protocols for medication management to ensure accuracy and safety for residents?
- 4We've read about some past safety incidents; what specific measures or oversight do you have in place to prevent medical errors and ensure resident safety?
- 5I understand the dining experience is a big part of daily life; how do you gather resident feedback on meal quality and address any dietary concerns that may arise?
- 6What does a typical daily activity schedule look like for residents who are not currently in active rehabilitation therapy?
Personalized based on this facility's data
Key Review Excerpts
“My husband was at Lofland Park Center for 8 weeks and our experience was wonderful. Michelle helped us with the admitting process during a very stressful time. She was kind and acted quickly to help us.”
“The Therapy Dept. was excellent. My husband was here for short term nursing and rehab and he loved it! He was spoiled by the staff!!”
“I originally shared a negative post after an experience we had with my mother-in-law who has Alzheimer’s that had a short stay at Loftland Park. However, after voicing my concerns, I can’t tell you how many people from Loftland had reached out to me to express concerns about my review.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints resulting in deficiencies related to medication management, resident rights, and quality of care, with recent issues in 2024. The facility shows recurring problems across multiple areas including medication management, care planning, resident rights violations, and food safety that span from 2021 to 2024. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that families should carefully consider.
Jun 13, 2025Routine4
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jun 13, 2025Complaint1
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jul 2, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 2, 2024Routine5
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Jul 20, 2023Complaint1
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
May 10, 2023Routine9
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Lofland Park Center
for profit
Chain Affiliation
Genesis Healthcare
187 facilities nationwide
Chain avg rating: 2.4/5 · Rank 32 of 188
Ownership & Management
Owners
Genesis De Holdings LLC
Owner · Organization
Gen Operations I LLC
Owner (parent company) · Organization
Gen Operations II LLC
Owner (parent company) · Organization
Genesis Healthcare INC
Owner (parent company) · Organization
Genesis Healthcare LLC
Owner (parent company) · Organization
Genesis Holdings LLC
Owner (parent company) · Organization
Genesis Operations LLC
Owner (parent company) · Organization
Sun Healthcare Group INC
Owner (parent company) · Organization
Whitman, Arnold
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
205 reviews from families & visitors
Official Website
Visit genesishcc.com
Medicare data downloads
Original nursing home datasets
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