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Nursing HomeMedicaid Investigative

Loch Haven

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

701 Sunset Hills Dr, Macon, MO 63552100 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.7/5

based on 6 Google reviews

5
4
3
2
1
Loch Haven Nursing Home in Macon, MO — Street View
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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (18 vs median 10)

Below average in MO · Below recommended RN staffing · Above average staffing · $77,841 in fines

Source: Medicare data

What this means for your family

Because the available reviews are limited to star ratings and lack descriptive content, it is impossible to gauge the actual quality of care or daily life at this facility. We strongly recommend scheduling an in-person tour and requesting a meeting with the nursing director to evaluate the environment firsthand.

Google Reviews

Google Reviews

6 reviews on Google
The reviews for Loch Haven are extremely sparse, consisting primarily of star ratings without descriptive text. While the facility maintains a high overall rating, there is no qualitative data available to assess the quality of care, staffing, or daily operations.

Strengths

  • High overall star ratings
  • Consistent positive sentiment

Rating Trends

Tap a year to see what changed

2345.02018(2)4.72022(3)5.02025(1)4.02026(1)

Distribution · 7 analyzed

5
5
4
2
3
0
2
0
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1Given that Loch Haven has had 18 state violations in the past year, could you walk us through the specific steps the facility is taking to address these concerns and improve quality of care?
  • 2With a 2-star CMS staffing rating, how does your leadership team ensure that residents receive consistent attention and support throughout the day and night?
  • 3We noticed the facility has a 2-star CMS health inspection rating; what is your current process for internal quality audits to ensure safety standards are consistently met?
  • 4I see that you have a 4.8-star rating from families online; what do you believe is the biggest factor contributing to the positive experiences those families have had here?
  • 5Could you describe a typical day for a resident at Loch Haven, and how you tailor those activities to keep everyone engaged and active?
  • 6In the event of a medical emergency, what is your protocol for stabilizing a resident and how quickly do you communicate those situations to family members?

Personalized based on this facility's data


Key Review Excerpts

Mrs.Lois Nerini lives here!

Family member · 2018★★★★★

Nice home

Visitor · 2018★★★★★
Source: 6 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
55%
Registered nurses for medical care
Total Nursing
3.63hrs
89%
All nurses + aides combined

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
3/ 5
Better Than Avg

8

measures

Worse Than Avg

5

measures

Mixed Results

4

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility31.0%
Worse than Avg
Here
31.0%
US
15.5%
MO
23.6%
Macon
17.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
12.1%
MO
16.7%
Macon
13.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚶

Residents whose walking got worse

↓ Lower is better
This Facility10.2%
Better than Avg
Here
10.2%
US
15.3%
MO
18.9%
Macon
20.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.3%
Mixed vs Avgs
Here
92.3%
US
93.4%
MO
84.4%
Macon
88.4%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.6%
Better than Avg
Here
98.6%
US
95.5%
MO
90.9%
Macon
93.7%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility3.1%
Better than Avg
Here
3.1%
US
5.3%
MO
5.5%
Macon
7.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility85.0%
Better than Avg
Here
85.0%
US
79.8%
MO
63.5%
Macon
73.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility64.6%
Worse than Avg
Here
64.6%
US
81.8%
MO
65.9%
Macon
76.2%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
MO
2.2%
Macon
1.8%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

17deficiencies
2penalties
Above state avg (12.0)
4 complaint-triggered
$77,841 in fines

Loch Haven shows recurring problems across recent years with families filing complaints about safety hazards and treatment care. The facility repeatedly struggles with safety supervision, medication management, dietary services, and fire safety systems across multiple surveys from 2020 to 2025. While all deficiencies show correction dates, the persistent pattern of similar issues suggests ongoing operational challenges that families should carefully consider.

Aug 21, 2025Complaint
1
0744Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide the appropriate treatment and services to a resident who displays or is diagnosed with dementia.

Aug 11, 2025Routine
26
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0035Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Provide family notifications of emergency plan.

0921Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that testing and maintenance of electrical equipment is performed.

0550Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0561Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0640Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0727Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0730Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0804Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.

0809Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0887Potential for harm · PatternCorrected

Infection Control Deficiencies

Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.

0947Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure nurse aides have the skills they need to care for residents, and give nurse aides education in dementia care and abuse prevention.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0347Potential for harm · PatternCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0741Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0920Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0628Minimal · WidespreadCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

Mar 7, 2025Complaint
1
0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Mar 12, 2024Complaint
1
0689Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Nov 2, 2023Routine
7
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0638Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Assure that each resident’s assessment is updated at least once every 3 months.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0100Potential for harm · PatternCorrected

Construction Deficiencies

Meet other general requirements.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0756Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Jun 1, 2023Complaint
1
0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

Federal Penalties

Fine

Mar 7, 2025

$69,820

Fine

Mar 12, 2024

$8,021

Ownership & Operations

Who Operates This Facility

Owner / Operator

Loch Haven

Organization Type

government

Ownership & Management

Key personnel

Freeman, ByronW-2 Managing EmployeeHinshaw, KelseyW-2 Managing EmployeeFreeman, ByronOfficer / DirectorHinshaw, KelseyOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 1 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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