Living Legacy Senior Care East
Families consistently rate this highly — reviewers highlight compassionate and caring staff. Schedule a visit to confirm the fit.
based on 6 Google reviews
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What this means for your family
This facility is an excellent choice if you are looking for a small, intimate setting where staff members truly care about individual needs. Because the facility has a limited number of beds, availability may be limited, but the personalized attention is a significant advantage.
Google Reviews
Google Reviews
6 reviews analyzed“Families can expect a highly compassionate and personalized care environment, with reviewers specifically praising the staff's attentive nature and the owners' dedication. The facility's small size is noted as a benefit that allows for more individualized attention to residents.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and caring staff
- Personalized attention due to small bed count
- Attentive ownership
Rating Trends
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Distribution
How They Respond to Reviews
Questions for Your Tour
- 1Since the facility feels so intimate, how does the small number of residents help you tailor daily care to my parent's specific routine?
- 2I noticed how much the owners seem to care about the community; how often are they personally involved in the day-to-day interactions with residents?
- 3With such a close-knit environment, what kind of personalized daily activities or outings do you organize to keep everyone engaged?
- 4How does the staff ensure that the high level of attentive, one-on-one care continues during the overnight hours or in the event of a medical emergency?
- 5Because the staff is known for being so compassionate, how do you help new residents transition and feel at home during their first few weeks?
- 6How do you communicate with families to ensure we are staying updated on any small changes in our loved one's well-being?
Personalized based on this facility's data
Key Review Excerpts
“My wife has been at this assisted facility for over two years and has always been treated compassionately by the staff there. It has a limited number of beds, I believe ten, which allows the patients better care. I recommend this facility highly.”
“Awesome owners and staff who care about everyone. They take the time to do all the little things that truly make a difference.”
“The staff is very caring and compassionate about the patients.”
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Aug 20, 2024Complaint
The following deficiencies were found during the on-site compliance inspection and investigation of complaint AZ00202871 conducted on August 20, 2024:
Based on documentation review, record review, and interview, the manager failed to ensure that a resident's medical record contained documentation of the resident's refusal of a medication. Findings include: 1. A review of the facility's policies and procedures revealed a policy titled, "Refused Medication." The policy stated, "When a resident refuses a medication or treatment, document on the resident's MAR in the corresponding square for that order on the appropriate date with a "R". On the back of the MAR write the date, time, medication name and the reason the medication was not taken...If a resident consistently refuses to take a prescribed medication: personnel should ask the resident why she/he is refusing the medication and should make every effort w/in the time allocation to encourage the medication administration; and the Manager or Caregiver should attempt to address the resident's concern and may determine it is necessary to contact the resident's medical Practitioner and/or pharmacist to determine if there is a viable alternative." 2. A review of R2's medical record revealed signed medication orders dated July 11, 2024 for the following medications: - Sertraline HCl 100 milligrams (mg), 0.5 tablet po at bedtime (qhs); and - Duloxetine HCl 30 mg, 2 capsule po daily (qd). 3. A review of R2's medication administration record (MAR) for August 2024 revealed the following: -Sertraline HCL 100 mg was not listed on the MAR; and -Duloxetine HCL 30 mg was not listed on the MAR. 4. In an interview, E2 reported R2 refused the administration of Sertraline HCl 100 mg and Duloxetine HCl 30 mg August 1- present. E2 acknowledged R2's medical record did not contain documentation of R2's refusal of a medication.
Based on record review, observation, and interview, the manager failed to ensure that there was a means of exiting the facility that controlled or alerted employees of the egress of a resident from the facility. The deficient practice posed a risk if the facility was unaware of the general or specific whereabouts of a resident. Findings include: 1. A review of R3's medical record revealed R3 received directed care services. 2. During an environmental tour of the facility, the Compliance Officer observed the sliding door that led to the patio was equipped with an alarm to alert employees of egress; however the alarm was not turned on at the time of inspection. The Compliance Officer observed a resident who was ambulatory and frequently moved in and out of the facility without assistance to smoke outside. 3. In an interview, E2 acknowledged that the facility provided directed care services, and did not contain a way to control or alert employees of the egress of a resident from the facility on all exits.
Based on observation and interview, the manager failed to ensure medication was stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage. The deficient practice posed a risk to residents who were unable to self-administer medications. Findings include: 1. During an environmental tour of the facility, the Compliance Officer observed resident medication stored in an unlocked cabinet within the administrative office. However, the door to the office was unlocked at the time of inspection. 2. In an interview, E2 acknowledged medication was not stored in a separate locked room, closet, cabinet, or self-contained unit used only for medication storage.
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References & Resources
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Google Reviews
6 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
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