Livia Health and Senior Living
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy teams. Still worth an in-person visit.
based on 89 Google reviews
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What this means for your family
While Livia offers an impressive, modern environment with top-tier physical therapy and engaging activities, the recurring reports of neglect and slow response times are a major red flag. If you choose this facility, you must be prepared to be a daily, active advocate for your loved one, as multiple families report that care quality drops significantly when family members are not physically present.
Google Reviews
Google Reviews
89 reviews on Google“Livia Health and Senior Living is a modern, visually appealing facility that receives high praise for its physical therapy and lifestyle activities departments. However, families frequently report critical failures in nursing and aide responsiveness, including long wait times for call bells, poor communication, and inconsistent quality of care that has led to serious health concerns for some residents.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy teams
- Engaging and well-planned activities/lifestyle programs
- Modern, clean, and hotel-like facility environment
- Responsive and professional admissions and concierge staff
Concerns
- Chronic understaffing leading to long response times for call bells (mentioned by 14 reviewers)
- Unresponsive, rude, or dismissive nursing and aide staff (mentioned by 12 reviewers)
- Poor communication with families regarding medical status (mentioned by 7 reviewers)
- Inconsistent or poor quality of food service (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 92 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed the facility has a beautiful, hotel-like environment; could you walk me through the daily activity schedule and how you encourage residents to participate in these programs?
- 2Given that response times for call bells are a priority for our family, what is your current protocol for ensuring staff are alerted and respond promptly to resident needs?
- 3How do you facilitate regular updates with families regarding a resident's medical status and care plan changes to ensure we are always kept in the loop?
- 4With your strong focus on physical and occupational therapy, how do you integrate these services into the daily routine for residents who need extra support?
- 5Could you share how your nursing and aide team is trained to handle communication with families, especially during moments when we might have questions about our loved one's care?
- 6I see that you have a dedicated admissions and concierge team; how do they help bridge the gap between clinical staff and family members to ensure consistent communication?
Personalized based on this facility's data
Key Review Excerpts
“The staff on 2nd floor were uncaring and inattentive. one minute everyone was around and the next noone in site for help. One nurse insulted my friend who was staying there commenting on her weight.”
“My Mom was here for sub acute and we had to pull her out of Livia because they are so short staffed. What little staff there was put themselves before their patients. My Mom sat in soiled diapers for hours pressing the call button was a joke.”
“The facility itself is quite unique in that it is more like a hotel rather than a Nursing Home. I could not be more pleased with the care rendered by the staff from health care aides, nurses and rehab staff.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
6
measures
2
measures
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of repeated violations that prompted multiple family complaints across recent surveys. The most recurring issues involve fire safety systems, basic care quality, and medication management, with problems persisting across multiple years rather than being permanently resolved. While the facility corrects deficiencies when cited, the pattern of recurrence—including serious concerns about resident abuse and safety hazards—suggests families should thoroughly investigate current conditions before considering placement.
Feb 20, 2026Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Nov 6, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Aug 7, 2025Complaint9
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Feb 26, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Sep 20, 2024Routine7
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Oct 21, 2022Routine8
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Feb 26, 2025
$24,850
Ownership & Operations
Who Operates This Facility
Livia Health and Senior Living
for profit
Ownership & Management
Owners
Livia Health at East Hanover LLC
Owner · Organization
Community Healthcare and Rehabilitation LLC
Owner (parent company) · Organization
Livia Health at East Hanover LLC
Owner (parent company) · Organization
Colgan, William
Owner (parent company)
Molfetta, Rich
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
89 reviews from families & visitors
Official Website
Visit livia-health.com
Medicare data downloads
Original nursing home datasets
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