Careone at Hanover Township
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 114 Google reviews
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What this means for your family
This facility offers exceptional physical therapy and a clean, engaging environment that many families appreciate. However, because multiple reviewers have reported serious concerns regarding weekend staffing and medication management, we strongly advise you to visit during off-hours and ask specifically about their nurse-to-patient ratios and communication protocols for medical emergencies.
Google Reviews
Google Reviews
114 reviews on Google“CareOne at Hanover Township receives polarized feedback, with many families praising the facility's cleanliness, physical therapy department, and friendly staff. However, a significant number of reviewers report serious concerns regarding neglect, poor communication, and inadequate staffing levels, particularly on weekends and during night shifts. Families considering this facility should weigh the strong rehabilitation services against the recurring reports of inconsistent nursing care and responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean, well-maintained, and attractive facility
- Engaging and active recreation department
- Professional and welcoming administrative leadership
Concerns
- Understaffing leading to slow response times and neglect (mentioned by 12 reviewers)
- Poor communication with family members regarding medical status (mentioned by 7 reviewers)
- Medication management errors and missed doses (mentioned by 4 reviewers)
- Inattentive or rude behavior from nursing assistants (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 94 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the strong reputation of your therapy department, how do you integrate those physical and occupational therapy programs into the daily routines of residents who need ongoing support?
- 2I noticed that communication is a top priority for families; what is your standard process for keeping us updated on changes in medical status or care plans?
- 3With a 4-star staffing rating, how do you ensure that nursing assistants are able to provide consistent, attentive care during peak hours when response times might be tested?
- 4Could you walk me through your protocol for medication management to ensure that doses are tracked accurately and administered on time for every resident?
- 5I see that your recreation department is highly regarded; what are some of the most popular activities that help residents stay engaged and connected with one another?
- 6Since you actively engage with feedback from families, how do you use that input to make tangible improvements to the quality of care provided here?
Personalized based on this facility's data
Key Review Excerpts
“The nurses and aides are very kind and helpful. The community is clean and comfortable, warm and welcoming. There are many activities that foster friendship, social interaction and engagement.”
“My mom is there currently and she's scared. Something happened because she's saying the staff are rough with her getting her out of bed, dressing her and changing her adult diapers.”
“My mom recently left CareOne at Hanover after a 3-week stay for a back injury. I cannot say enough good things about the care my mom received. The doctors, nursing staff and the aides all participated in the care program and the regular communication was excellent.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
5
measures
9
measures
3
measures
Residents vaccinated for pneumonia
Residents needing more daily help over time
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
CareOne At Hanover Township has concerning patterns with 30 deficiencies across multiple surveys, including one family-filed complaint about IV fluid administration. Primary issues involve resident care planning and assessment, fire safety systems, and infection control. While all violations show correction dates, recurring problems with care planning appear across multiple surveys, suggesting ongoing challenges in this critical area.
Oct 29, 2025Complaint1
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Apr 16, 2025Routine14
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Jan 27, 2024Routine10
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Provide properly protected cooking facilities.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Administration Deficiencies
Inform resident or representatives choice to enter into binding arbitration agreement and right to refuse.
Sep 8, 2021Routine5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Oct 29, 2025
$53,095
Fine
Jan 27, 2024
$25,320
Ownership & Operations
Who Operates This Facility
Careone at Hanover Township
for profit
Chain Affiliation
Careone
37 facilities nationwide
Chain avg rating: 3.4/5 · Rank 18 of 37
Ownership & Management
Owners
Care One LLC
Owner · Organization
Des 2009 Gst Trust
Owner (parent company) · Organization
Des Holding Co., INC.
Owner (parent company) · Organization
Des-C 2009 Grat
Owner (parent company) · Organization
Straus, Daniel
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
114 reviews from families & visitors
Official Website
Visit care-one.com
Medicare data downloads
Original nursing home datasets
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