Lisner Louise Dickson Hurthome
Strong Medicare quality ratings; families often praise attentive and caring nursing staff. Still worth an in-person visit.
based on 36 Google reviews
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What this means for your family
The facility is widely praised for its communication and staff responsiveness, making it a strong candidate for many families. However, given recent reports of traumatic experiences, we strongly advise you to conduct frequent, unannounced visits to monitor the quality of care your loved one receives.
Google Reviews
Google Reviews
36 reviews on Google“Lisner Louise Dickson Hurt Home receives high praise from many families for its attentive staff, clean environment, and consistent communication regarding resident care. However, recent negative feedback highlights serious concerns regarding the quality of care and traumatic experiences, suggesting that family oversight remains essential.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and caring nursing staff
- Clean and well-maintained facility
- Consistent family communication
- Engaging social and interactive activities
Concerns
- Inconsistent quality of care and potential neglect (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 42 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We were so impressed to see your 5-star CMS ratings for staffing and health inspections; how do you maintain such high standards of care with your team?
- 2It's wonderful to hear that families often praise your communication; how can we ensure we stay closely connected with the nursing staff regarding our loved one's daily updates?
- 3Since the facility is known for being so clean and well-maintained, could you show us the common areas where residents gather for social time?
- 4What kind of engaging social activities or interactive programs do you have planned to help residents stay active and connected with each other?
- 5In the event of a sudden change in health or a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 6We want to ensure consistent attention to detail in daily care; how do you monitor and prevent any lapses in routine or personal care needs for each resident?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Lisner is so caring and takes such good care of my grandmother. The consistent communication with our family is greatly appreciated.”
“My dad was in the rehab facility portion and he was well taken care of. Lisa and LaToya are extremely helpful. The food was tastey and there were lots of activities.”
“They take excellent care of my loved one and keep me informed immediately of any changes in medications, care etc. They are always very responsive and receptive of their needs.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Half of this facility's deficiencies stem from family complaints, signaling concerning care issues that prompted relatives to file reports with authorities. The most recurring problems involve abuse/neglect reporting failures, medication management, and food safety violations. While all deficiencies show correction dates, the persistence of similar issues across multiple years—particularly abuse reporting problems appearing in both 2023 and 2025—suggests ongoing systemic challenges that families should carefully consider.
Nov 13, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Jun 25, 2025Routine1
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 25, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Apr 12, 2023Routine3
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Apr 12, 2023Complaint7
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Mar 12, 2021Routine7
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Ownership & Operations
Who Operates This Facility
Lisner Louise Dickson Hurthome
nonprofit
Ownership & Management
Owners
Plater, Jonathan
Owner
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
36 reviews from families & visitors
Official Website
Visit lldhhome.org
Medicare data downloads
Original nursing home datasets
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