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Nursing HomeMedicaid Investigative

Lindengrove Menomonee Falls

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

W180 N8071 Town Hall Rd, Menomonee Falls, WI 5305173 bedsLicensed & Active
1/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 73 Google reviews

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5/ 10
high Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (1/5 stars)
  • Above-median deficiencies (37 vs median 7)
  • High staff turnover (65%)
  • High RN turnover (62%)

Bottom 25% in WI · Below recommended RN staffing · $142,393 in fines

Source: Medicare data

What this means for your family

The Arboretum offers a vibrant social environment and beautiful grounds, which many residents enjoy. However, given the recurring, serious reports of communication failures and hygiene issues in the memory care unit, we strongly recommend that families conduct an unannounced visit to the memory care wing and demand clear, written policies regarding move-out financial obligations before signing any contracts.

Google Reviews

Google Reviews

73 reviews on Google
The Arboretum Senior Living in Menomonee Falls receives highly polarized feedback, with many residents and families praising the facility's beautiful environment, friendly staff, and engaging activities. However, significant concerns have been raised regarding management responsiveness, cleanliness issues in the memory care wing, and aggressive financial policies regarding move-out notices. Families should carefully weigh the positive social atmosphere against reports of inconsistent care and communication challenges.

Quality Themes

Tap a score for details
Food7.0Staff5.0Clean4.0Activities9.0Meds3.0Memory3.0Comms2.0Value3.0

Strengths

  • Warm, welcoming, and beautiful facility
  • Engaging variety of resident activities
  • Friendly and helpful front-desk staff
  • Strong sense of community among residents

Concerns

  • Poor communication and lack of responsiveness from management (mentioned by 7 reviewers)
  • Cleanliness issues and hygiene concerns in memory care (mentioned by 4 reviewers)
  • Aggressive financial policies regarding 60-day move-out notices (mentioned by 2 reviewers)
  • Inconsistent quality of personal care and medication administration (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

234'16(1)'18(2)'21(4)'23(7)'25(26)'26(16)

Distribution · 75 analyzed

5
52
4
4
3
2
2
4
1
13

How They Respond to Reviews

90%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It's wonderful to see such a beautiful and welcoming facility; could you tell us more about the different types of resident activities that help build that sense of community?
  • 2We noticed the management team is very active in responding to feedback; how does the leadership team typically communicate important updates or changes to families?
  • 3Could you walk us through the specific protocols for medication administration and how you ensure accuracy and consistency for every resident?
  • 4What specific cleaning and hygiene schedules are in place, particularly for the residents in the memory care wing?
  • 5In the event of a medical emergency after hours, what is the immediate process for notifying both the medical staff and the resident's family?
  • 6Can you explain how the facility manages the transition process and what the policy is regarding notice periods for moving out?

Personalized based on this facility's data


Key Review Excerpts

The memory care department horribleeee bugs are everywhere, there is a horrible odor, lack of cleanliness. Would not send loved one here.

Memory care family member · 2024☆☆☆☆

Bedbugs. Room A337. June 2023 - Dec. 2023. The room was treated for them 3 times in 6 months and they returned.

Long-term resident's family · 2024☆☆☆☆

When you try to contact someone, no one answers! How can you run a facility when you cannot get ahold of anyone, not even the receptionist?

Memory care family member · 2025★★☆☆☆
Source: 73 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.47hrs
63%
Registered nurses for medical care
Total Nursing
4.33hrs
OK
All nurses + aides combined
Staff Turnover
67%
Lower is better (< 30% = good)
RN Turnover
50%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
2/ 5
Better Than Avg

7

measures

Worse Than Avg

7

measures

Mixed Results

3

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility46.6%
Worse than Avg
Here
46.6%
US
15.3%
WI
19.9%
Waukesha
20.1%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility3.4%
Better than Avg
Here
3.4%
US
19.5%
WI
16.8%
Waukesha
13.0%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility2.8%
Better than Avg
Here
2.8%
US
15.4%
WI
15.9%
Waukesha
15.1%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility27.4%
Worse than Avg
Here
27.4%
US
14.4%
WI
16.7%
Waukesha
17.4%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
12.1%
WI
5.2%
Waukesha
7.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

⚖️

Residents who lost too much weight

↓ Lower is better
This Facility15.1%
Worse than Avg
Here
15.1%
US
5.3%
WI
5.1%
Waukesha
5.8%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility81.6%
Worse than Avg
Here
81.6%
US
81.8%
WI
86.6%
Waukesha
87.1%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility77.2%
Mixed vs Avgs
Here
77.2%
US
79.7%
WI
82.2%
Waukesha
76.1%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.1%
Better than Avg
Here
1.1%
US
1.6%
WI
1.3%
Waukesha
1.1%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

37deficiencies
4penalties
Well above state avg (9.8)
35 complaint-triggered
$142,393 in fines

Families have repeatedly filed complaints triggering over half the deficiencies, with recurring issues in pressure ulcer care appearing across multiple years, abuse/neglect reporting failures, and accident prevention problems. The facility shows persistent struggles with wound care, safety supervision, and medication management, though all violations have been officially corrected by the provider.

Nov 11, 2025Complaint
10
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0609Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0944Potential for harm · PatternCorrected

Administration Deficiencies

Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Aug 19, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Jul 15, 2025Complaint
5
0553Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow resident to participate in the development and implementation of his or her person-centered plan of care.

0585Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0676Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.

0825Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide or get specialized rehabilitative services as required for a resident.

Mar 3, 2025Complaint
6
0686Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0684Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0725Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Mar 3, 2025Routine
23
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0291Potential for harm · WidespreadCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0558Potential for harm · PatternCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0881Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Implement a program that monitors antibiotic use.

0311Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0541Potential for harm · IsolatedCorrected

Services Deficiencies

Install properly constructed and protected linen or trash chutes.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0925Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure that sources of ignition are removed from patients receiving respiratory therapy.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0712Minimal · WidespreadCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

Aug 30, 2024Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

Federal Penalties

Payment Denial

Nov 11, 2025

2-day denial

Fine

Mar 3, 2025

$78,813

Fine

Jan 17, 2024

$63,580

Payment Denial

Jan 17, 2024

2-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Lindengrove Menomonee Falls

Organization Type

nonprofit

Ownership & Management

Owners

Marquardt Village INC

Owner (parent company) · Organization

100%

Key personnel

Marks, JulieManaging Control - Governing BodyMauthe, MatthewManaging Control - Governing BodyDettman, ScottOfficer / DirectorFischer, ToddOfficer / DirectorHeroux, StevenOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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