Lindengrove Menomonee Falls
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (37 vs median 7)
- High staff turnover (65%)
- High RN turnover (62%)
Bottom 25% in WI · Below recommended RN staffing · $142,393 in fines
What this means for your family
The Arboretum offers a vibrant social environment and beautiful grounds, which many residents enjoy. However, given the recurring, serious reports of communication failures and hygiene issues in the memory care unit, we strongly recommend that families conduct an unannounced visit to the memory care wing and demand clear, written policies regarding move-out financial obligations before signing any contracts.
Google Reviews
Google Reviews
73 reviews on Google“The Arboretum Senior Living in Menomonee Falls receives highly polarized feedback, with many residents and families praising the facility's beautiful environment, friendly staff, and engaging activities. However, significant concerns have been raised regarding management responsiveness, cleanliness issues in the memory care wing, and aggressive financial policies regarding move-out notices. Families should carefully weigh the positive social atmosphere against reports of inconsistent care and communication challenges.”
Quality Themes
Tap a score for detailsStrengths
- Warm, welcoming, and beautiful facility
- Engaging variety of resident activities
- Friendly and helpful front-desk staff
- Strong sense of community among residents
Concerns
- Poor communication and lack of responsiveness from management (mentioned by 7 reviewers)
- Cleanliness issues and hygiene concerns in memory care (mentioned by 4 reviewers)
- Aggressive financial policies regarding 60-day move-out notices (mentioned by 2 reviewers)
- Inconsistent quality of personal care and medication administration (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It's wonderful to see such a beautiful and welcoming facility; could you tell us more about the different types of resident activities that help build that sense of community?
- 2We noticed the management team is very active in responding to feedback; how does the leadership team typically communicate important updates or changes to families?
- 3Could you walk us through the specific protocols for medication administration and how you ensure accuracy and consistency for every resident?
- 4What specific cleaning and hygiene schedules are in place, particularly for the residents in the memory care wing?
- 5In the event of a medical emergency after hours, what is the immediate process for notifying both the medical staff and the resident's family?
- 6Can you explain how the facility manages the transition process and what the policy is regarding notice periods for moving out?
Personalized based on this facility's data
Key Review Excerpts
“The memory care department horribleeee bugs are everywhere, there is a horrible odor, lack of cleanliness. Would not send loved one here.”
“Bedbugs. Room A337. June 2023 - Dec. 2023. The room was treated for them 3 times in 6 months and they returned.”
“When you try to contact someone, no one answers! How can you run a facility when you cannot get ahold of anyone, not even the receptionist?”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
7
measures
7
measures
3
measures
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have repeatedly filed complaints triggering over half the deficiencies, with recurring issues in pressure ulcer care appearing across multiple years, abuse/neglect reporting failures, and accident prevention problems. The facility shows persistent struggles with wound care, safety supervision, and medication management, though all violations have been officially corrected by the provider.
Nov 11, 2025Complaint10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Administration Deficiencies
Conduct mandatory training, for all staff, on the facility’s Quality Assurance and Performance Improvement Program.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Aug 19, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Jul 15, 2025Complaint5
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide or get specialized rehabilitative services as required for a resident.
Mar 3, 2025Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Mar 3, 2025Routine23
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that sources of ignition are removed from patients receiving respiratory therapy.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Aug 30, 2024Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Federal Penalties
Payment Denial
Nov 11, 2025
2-day denial
Fine
Mar 3, 2025
$78,813
Fine
Jan 17, 2024
$63,580
Payment Denial
Jan 17, 2024
2-day denial
Ownership & Operations
Who Operates This Facility
Lindengrove Menomonee Falls
nonprofit
Ownership & Management
Owners
Marquardt Village INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit sinceriseniorliving.com
Medicare data downloads
Original nursing home datasets
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