Linda Manor Extended Care Facility
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 9 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (59%)
- High RN turnover (56%)
Bottom 25% in MA · Worst in INTEGRITUS HEALTHCARE chain · $8,788 in fines
What this means for your family
Linda Manor is highly regarded for its compassionate staff and clean environment, making it a strong candidate for those seeking a supportive atmosphere. However, families should establish clear, proactive communication protocols with the nursing team, especially regarding end-of-life care, to avoid the gaps in updates noted by some families.
Google Reviews
Google Reviews
9 reviews on Google“Linda Manor Extended Care Facility receives high praise for its compassionate, dedicated staff and the sense of safety and comfort provided to long-term residents. However, families should be aware of significant concerns regarding communication during critical end-of-life care, as some report a lack of timely updates on a resident's declining condition.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing staff
- Clean and well-maintained facility
- Strong administrative leadership
- Effective transition and acclimation for new residents
Concerns
- Poor communication regarding resident health status and end-of-life transitions (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 11 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what specific systems do you have in place to ensure consistent, one-on-one attention for residents throughout the day?
- 2I noticed that communication can sometimes be a challenge; what is your standard process for keeping families updated on a resident's health status or any changes in their condition?
- 3How does your team handle sensitive discussions regarding end-of-life transitions to ensure families feel fully informed and supported?
- 4I see that you actively engage with online feedback; how do you use that family input to make tangible improvements to the daily experience here?
- 5What does a typical daily activity schedule look like for residents to ensure they remain socially and mentally engaged?
- 6In the event of a medical emergency, what is your protocol for stabilizing a resident and notifying their primary family contact?
Personalized based on this facility's data
Key Review Excerpts
“Both of my parents lived at the Linda Manor Assisted Living facility for over 5 years. I can’t express enough how special the people who cared for them are.”
“I highly recommend Linda Manor skilled nursing memory care unit. When our mom first went there we were not convinced she needed that level of care... but it was recommended and she had to go somewhere after rehab. We are so glad we chose this care facility at Linda Manor.”
“While the nurses were kind and the rooms were clean, I was saddened at the lack of communication given about my mom’s condition. She was on hospice and I was told they were keeping her “comfortable” and would contact my father when she started to transition.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
5
measures
2
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints triggering 8 deficiencies, with recurring issues in care planning, resident safety, and communication with families about incidents. The facility has persistent problems across surveys with maintaining fire safety systems, notifying families of resident changes, and developing proper care plans. While all deficiencies show correction dates, the pattern of repeated issues in core care areas suggests ongoing operational challenges that warrant careful evaluation during any visit.
Sep 29, 2025Routine4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Jun 6, 2025Complaint3
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Aug 29, 2024Complaint3
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Jul 9, 2024Routine11
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide or obtain dental services for each resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Feb 29, 2024Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 1, 2023Routine2
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Federal Penalties
Fine
Jun 6, 2025
$8,788
Ownership & Operations
Who Operates This Facility
Linda Manor Extended Care Facility
nonprofit
Chain Affiliation
Integritus Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 14 of 15 (Worst)
Ownership & Management
Owners
Cec Management Systems INC
Owner · Organization
Integritus Healthcare INC
Owner (parent company) · Organization
Integritus Healthcare Management Services INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
9 reviews from families & visitors
Official Website
Visit lindamanor.org
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 4 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Care One at Northampton
2.8 miNursing Home · Northampton, MA
Hadley Pointe Nursing Rehab & Care
7.1 miNursing Home · Hadley, MA
Care One at Holyoke
9.5 miNursing Home · Holyoke, MA
Pioneer Valley Health & Rehabilitation
10.8 miNursing Home · South Hadley, MA