Lillington Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Abuse citation on record
- Low overall rating (1/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (19 vs median 4.0)
- High staff turnover (58%)
Bottom 25% in NC · Below recommended RN staffing · $30,538 in fines · Abuse citation
What this means for your family
This facility offers excellent rehabilitation services and a clean, modern environment, but families must be vigilant. Given the reports of medication errors and slow response times, we strongly recommend that family members remain highly involved in daily care coordination and medication oversight.
Google Reviews
Google Reviews
73 reviews on Google“Lillington Health and Rehabilitation Center receives polarized feedback, with many reviewers praising the therapy department and specific staff members for their compassion and professionalism. However, significant concerns exist regarding understaffing, poor medication management, and neglectful care, with some families reporting that residents were left unattended or given incorrect medications.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy
- Clean and well-maintained facility
- Compassionate and attentive individual nursing staff
- Welcoming and homelike environment
Concerns
- Understaffing leading to slow or non-existent response times (mentioned by 4 reviewers)
- Medication errors and poor management (mentioned by 2 reviewers)
- Poor quality and unappealing food (mentioned by 2 reviewers)
- Disrespectful handling of resident personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 77 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve the daily experience for residents?
- 2Given the recent challenges with staffing levels, what specific protocols do you have in place to ensure that call lights are answered promptly and residents receive timely assistance?
- 3Could you walk me through your current process for medication administration and oversight to ensure accuracy and safety for my loved one?
- 4I understand that nutrition is a key part of recovery; what steps are you taking to improve the quality and variety of the dining program to better meet resident preferences?
- 5How does your staff ensure that a resident's personal belongings and room environment are treated with care and respect during daily cleaning and transitions?
- 6Since your therapy department comes highly recommended, how do you coordinate those sessions with the nursing staff to ensure a seamless recovery process?
Personalized based on this facility's data
Key Review Excerpts
“They evaluated me immediately upon my arrival at the center and with their knowledge and compassion they helped me to literally learn to walk again!”
“He was brought in yesterday and he was left in a dark room with no call button. I had to call and have someone go check on him and give him a call button.”
“They gave him meds that we had already discussed with the doctor to STOP immediately. He has a broken leg and they keep giving him diabetes meds. He’s not diabetic!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious ongoing concerns with families filing multiple complaints that triggered 23 of 42 total deficiencies, including repeated issues with resident protection from abuse and neglect. The most recurring problems involve medication management, food safety and nutrition services, and resident abuse protection, with these issues persisting across multiple surveys from 2023 to 2025, indicating the facility struggles to maintain lasting corrections in critical care areas.
Aug 13, 2025Complaint4
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Environmental Deficiencies
Keep all essential equipment working safely.
May 23, 2025Routine9
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
May 23, 2025Complaint10
Nutrition and Dietary Deficiencies
Ensure meals and snacks are served at times in accordance with resident’s needs, preferences, and requests. Suitable and nourishing alternative meals and snacks must be provided for residents who want to eat at non-traditional times or outside of scheduled meal times.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Aug 27, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Apr 26, 2024Routine7
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 26, 2024Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Provide medically-related social services to help each resident achieve the highest possible quality of life.
Federal Penalties
Fine
Apr 26, 2024
$14,945
Ownership & Operations
Who Operates This Facility
Lillington Health and Rehabilitation Center
for profit
Chain Affiliation
Lifeworks Rehab
66 facilities nationwide
Ownership & Management
Owners
Undisclosed
Ownership Data Not Available · Organization
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit lillingtonhealthrehab.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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