Emerald Health & Rehab Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (7 vs median 4.0)
Below average in NC · Below recommended RN staffing · Below chain average · No penalties on record
What this means for your family
While some families report positive experiences with the therapy team, the recurring reports of neglect and slow response times are significant red flags. If you choose this facility, ensure you have a plan for frequent, in-person visits to monitor your loved one's hygiene and medication adherence, and establish a clear line of communication with the administration before admission.
Google Reviews
Google Reviews
39 reviews on Google“Emerald Health & Rehab Center receives highly polarized feedback, with some families praising the rehab therapy and specific staff members, while others report severe neglect and communication failures. Recurring complaints involve significant delays in call-light response times, poor hygiene management, and inadequate assistance with basic daily needs like feeding and medication. Families considering this facility should be aware of the stark contrast between positive experiences and reports of systemic understaffing.”
Quality Themes
Tap a score for detailsStrengths
- Knowledgeable physical and occupational therapy team
- Some long-term staff members build strong relationships
- Clean and well-maintained physical environment
- Responsive leadership when concerns are escalated
Concerns
- Significant delays in call-light response times (mentioned by 5 reviewers)
- Neglect regarding basic hygiene and incontinence care (mentioned by 4 reviewers)
- Medication management errors or missed doses (mentioned by 3 reviewers)
- Inadequate assistance with feeding and nutrition (mentioned by 3 reviewers)
- Communication failures and difficulty reaching administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 40 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that your leadership team is very active in responding to online feedback; how do you use that family input to improve daily operations and communication?
- 2Given the importance of timely assistance, what is your current process for monitoring and responding to call lights to ensure residents aren't waiting too long for help?
- 3Can you walk me through your protocol for medication administration and how you ensure accuracy and consistency for residents who require daily doses?
- 4What specific steps does your team take to ensure residents receive consistent support with personal hygiene and incontinence care throughout the day?
- 5I understand your therapy team is highly regarded; how do they coordinate with the nursing staff to ensure that physical progress is supported during routine care?
- 6What does the daily dining experience look like, and how do you ensure that residents who need extra help with feeding receive the attention they need during mealtimes?
Personalized based on this facility's data
Key Review Excerpts
“My father-in-law has been at Emerald for several months and we are very pleased with his care. He reports that 95% of the staff is top notch, which I think is about the best you can ask for at just about any business.”
“My father has been a resident of Emerald since he failed rehab in May of 2022. We have been consistently impressed with the care that most of the staff (and all of his primary caretakers) show him, and the helpfulness of the front office staff and administration.”
“The biggest issue I feel is the CNA's have to much to do to adequately take care of patients. My Mother has had her call button on for an hour and a half before anyone comes.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of 6 complaint-triggered deficiencies, indicating families have filed reports about care issues. The most recurring problems involve nutrition and food safety, medication management, and resident safety hazards. While the facility has corrected most violations, the frequency of issues across nursing care, resident rights, and basic safety standards suggests ongoing operational challenges that warrant careful evaluation during your visit.
Sep 30, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jul 24, 2025Routine5
Nutrition and Dietary Deficiencies
Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
May 28, 2024Routine12
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
May 28, 2024Complaint4
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Administration Deficiencies
Employ staff that are licensed, certified, or registered in accordance with state laws.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 6, 2023Routine7
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Enure that solid fuel-burning fireplaces are not in patient sleeping areas.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Emerald Health & Rehab Center
for profit
Chain Affiliation
Saber Healthcare Group
127 facilities nationwide
Chain avg rating: 3.0/5 · Rank 88 of 125
Ownership & Management
Owners
Bundle Tenant LLC
Owner · Organization
Saber Governance LLC
Owner · Organization
Shg Management LLC
Owner · Organization
Bundle Tenant LLC
Owner (parent company) · Organization
Saber Governance LLC
Owner (parent company) · Organization
Shg Management LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit saberhealth.com
Medicare data downloads
Original nursing home datasets
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