Life Care Center of the South Shore
Strong Medicare quality ratings; families often praise engaging activities and music programs. Still worth an in-person visit.
based on 139 Google reviews
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What this means for your family
This facility offers an excellent activity program, particularly for memory care, which many families find highly beneficial. However, because multiple reviewers have raised concerns about understaffing and slow response times, we strongly recommend you visit during off-hours and ask specifically about the staff-to-patient ratio on weekends.
Google Reviews
Google Reviews
139 reviews on Google“Life Care Center of the South Shore receives highly polarized feedback, with many families praising the dedicated staff and active memory care unit, while others report significant lapses in basic care and communication. While recent reviews highlight a clean environment and engaging activities, recurring concerns regarding understaffing, slow response times, and inconsistent nursing attentiveness persist.”
Quality Themes
Tap a score for detailsStrengths
- Engaging activities and music programs
- Clean and well-maintained facility
- Compassionate and attentive nursing staff
- Effective rehabilitation therapy team
Concerns
- Understaffing leading to slow response times and poor hygiene (mentioned by 7 reviewers)
- Difficulty reaching staff or getting return calls (mentioned by 3 reviewers)
- Inconsistent nursing care for dementia/memory care patients (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 110 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your music programs and activities; could you tell us more about how residents participate in those throughout the week?
- 2It's great to see how much the management engages with feedback from families; how does the team use resident and family input to improve daily care?
- 3With the high standard of cleanliness noted by many, what are your specific protocols for maintaining hygiene in the resident rooms and common areas?
- 4How does the nursing team ensure consistent care and monitoring for residents who may have specific needs related to dementia or memory care?
- 5In the event of a medical emergency after hours, what is the specific process for notifying the family and coordinating with the physician?
- 6Since we want to ensure timely assistance, what steps is the facility taking to improve communication and response times between residents and the nursing staff?
Personalized based on this facility's data
Key Review Excerpts
“I transferred my mother who suffers from Alzheimer’s to Lifecare from another memory care facility in April. We have been so happy with this decision and most importantly my mother has never been happier! The Minot Unit is amazing they have the most engaging activities from cooking, gardening, singing, dancing, painting and so much more.”
“My mom has been a resident for years, and I'm very satisfied with her care. The staff are lovely and kind and the place is always clean when I visit -- even on Christmas Day when I know they are short staffed.”
“This facility is mediocre at best. Parking is terrible during the day. The facility isn't always clean. From rooms, hallways to bathrooms debris on the floor. My family members room was infested with flies. Patients are oftentimes soiled, wet and changed 1x daily unless you request them to be changed.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 37 deficiencies across recent surveys, including 4 complaint-triggered issues where families reported concerns about care planning and safety hazards. The most recurring problems involve fire safety systems, care planning, and infection control. While all deficiencies show correction dates, the pattern of repeated issues with fire safety systems and care planning across multiple surveys suggests ongoing operational challenges that families should discuss during visits.
Mar 27, 2025Routine2
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Apr 16, 2024Complaint8
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 31, 2024Routine7
Nutrition and Dietary Deficiencies
Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
May 18, 2022Routine24
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Infection Control Deficiencies
Perform COVID19 testing on residents and staff.
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Meet other general requirements that are deficient.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Ownership & Operations
Who Operates This Facility
Life Care Center of the South Shore
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 19 of 194 (Best)
Ownership & Management
Owners
Life Care Centers of America, INC.
Owner · Organization
Preston, Forrest
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
139 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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