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Nursing HomeMedicaid Top Rated

Life Care Center of North Glendale

Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.

13620 North 55th Avenue, Glendale, AZ 85304223 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 447 Google reviews

5
4
3
2
1
Life Care Center of North Glendale Nursing Home in Glendale, AZ — Street View
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What this means for your family

This facility offers a clean environment and effective physical therapy, which can be beneficial for short-term recovery. However, due to consistent reports of understaffing and neglect, we strongly advise families to conduct unannounced visits during evening and weekend hours to observe the actual level of care provided.

Google Reviews

Google Reviews

447 reviews on Google
Life Care Center of North Glendale receives highly polarized feedback, with many visitors praising the cleanliness and friendliness of the staff, while others report severe concerns regarding neglect, understaffing, and poor hygiene. Families should be aware of a recurring pattern of complaints involving slow response times for basic patient needs and inconsistent quality of care, despite the facility's well-maintained appearance and active therapy programs.

Quality Themes

Tap a score for details
Food6.0Staff5.0Clean7.0Activities8.0Meds3.0MemoryN/AComms4.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Friendly and welcoming front desk staff
  • Effective physical therapy programs
  • Spacious and accessible rooms

Concerns

  • Chronic understaffing leading to neglect and slow response times (mentioned by 9 reviewers)
  • Poor hygiene and lack of assistance with personal care (mentioned by 6 reviewers)
  • Inconsistent medication management and communication (mentioned by 3 reviewers)
  • Building maintenance issues (e.g., broken equipment, lifting tiles) (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

2343.02024(4)4.42025(94)4.42026(78)

Distribution · 176 analyzed

5
128
4
22
3
3
2
6
1
17

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve your daily operations and communication?
  • 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal care and hygiene needs?
  • 3Could you walk me through your current process for medication management to ensure accuracy and consistent communication with family members?
  • 4I see the facility is well-maintained in many areas, but could you tell me how you handle routine maintenance requests for resident rooms or common areas when something breaks?
  • 5What does a typical day look like for a resident here, and how do you encourage participation in activities to keep everyone engaged and social?
  • 6Given the recent health inspection reports, what specific steps have you taken to address those findings and enhance the quality of care for your residents?

Personalized based on this facility's data


Key Review Excerpts

My dad was recently there and he suffered body sores, neglect , they lied about doing physical therapy and NEVER checked on him. He would soil himself and have to sit in it for hours l.

Long-term resident's family · 2025☆☆☆☆

There were many nights when there was only 1CNA on the entire floor that my dad was on.

Long-term resident's family · 2025★★☆☆☆

The nurses and all of the staff have been taking very good care of her. Her room is clean and quiet. She is receiving physical therapy every day, is healing and making good progress.

Rehab patient's family · 2026★★★★★
Source: 447 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.58hrs
78%
Registered nurses for medical care
Total Nursing
3.51hrs
86%
All nurses + aides combined
Staff Turnover
25%
Lower is better (< 30% = good)
RN Turnover
19%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

15

measures

Mixed Results

2

measures

Long-Stay Residents
🚶

Residents whose walking got worse

↓ Lower is better
This Facility2.1%
Better than Avg
Here
2.1%
US
15.3%
AZ
13.5%
Maricopa
11.5%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
14.4%
AZ
10.6%
Maricopa
8.6%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.3%
Better than Avg
Here
1.3%
US
12.1%
AZ
4.0%
Maricopa
4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
AZ
97.0%
Maricopa
97.7%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility16.3%
Better than Avg
Here
16.3%
US
19.4%
AZ
20.5%
Maricopa
21.0%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
95.5%
AZ
94.6%
Maricopa
94.4%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility98.8%
Better than Avg
Here
98.8%
US
79.8%
AZ
87.3%
Maricopa
89.2%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.4%
Better than Avg
Here
99.4%
US
81.8%
AZ
91.3%
Maricopa
93.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.4%
Better than Avg
Here
0.4%
US
1.6%
AZ
1.1%
Maricopa
1.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies
Well below state avg (7.6)
4 complaint-triggered

This facility has a concerning pattern of recurring deficiencies, particularly with nursing staff shortages appearing across multiple years and complaint-triggered issues including recent reports of abuse and neglect that families have filed. The most persistent problems involve nursing staff adequacy, medication management, and resident safety protections. While all issues show correction dates, the repeated nature of staffing and safety violations, combined with multiple family complaints, suggests ongoing challenges with maintaining consistent care standards.

Dec 4, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Mar 12, 2025Complaint
1
0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

Aug 28, 2024Complaint
1
0600Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

Jun 14, 2024Complaint
1
0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jul 3, 2023Routine
5
0645Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0222Potential for harm · PatternCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

May 5, 2022Routine
14
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0677Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0688Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0725Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0342Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

State Inspection History

State Inspections

Source: AZ State Licensing Agency

18total
11deficiencies
Mar 27, 2026Complaint
CleanReport

No deficiencies found during this inspection.

Nov 21, 2025Other
NFPA 101 FederalCorrected Feb 3, 2026

Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.

Jul 7, 2025Complaint
CleanReport

An onsite complaint survey was conducted on July 7 through July 11, 2025 for the investigation of intake #AZ00217372, 2232490, AZ00217374, 2232410, 2232438, AZ00209700, 2232496, AZ00209776, 2232442, AZ00209702, 2232497, AZ00209777, 2232526, AZ00208160, 2232498, AZ00208162, 2232435, AZ00204791, 2232489, AZ00218384, 2232524, AZ00218381, 2232433, AZ00216462, 2232434, AZ00216464, 2232409, AZ00214931, 2232408, AZ00214908, 2232479, AZ00201310, 2232480, AZ00201311, 2232481, AZ00200919, 2232431, AZ00200950, 2232463, AZ00213993, 2232511, AZ00199067, 2232510, AZ00199092, 2232512, AZ00199091, 2232527, AZ00198855, 2232522, AZ00196806, 2232523, AZ00196804, 2232494, AZ00209877, 2232495, AZ00209876, 2232406, 2232488, AZ00219870, AZ00219867, 2232525, AZ00209706, 2232521, AZ00209707, 2232407, AZ00207844, 2232405, AZ00207843, 2232393, AZ00207395, 2232392, AZ00207394, 2232505, AZ00207004, 2232506, AZ00207006, 2232422, AZ00206557, 2232423, AZ00206558, 2232467, AZ00205482, 2232468, AZ00205484, 2232426, AZ00204331, 2232428, AZ00204330, 2232535, AZ00189655, 2232534, AZ00189657, 2232329, AZ00202259, 2232323, AZ00202257, 2232507, AZ00201374, 2232508, AZ00201371, 2232509, AZ00201099, 2232432, AZ00200951, 2232430, AZ00200562, 2232429, AZ00200561, 2232528, AZ00198313, 2232513, AZ00198317, 2232529, AZ00196679, 2232530, AZ00195664, 2232531, AZ00195663, 2232533, AZ00192594, 2232464, AZ00192593, 2232491, AZ00190486, 2232493, AZ00190487, 2232553, AZ00189409, 2232552, AZ00189410, 2232550, AZ00189357, 2232551, AZ00189358, 2232544, AZ00188430, 2232543, AZ00188431, 2232536, AZ00189110, 2232549, AZ00189117, 2232548, AZ00189118, 2232478, AZ00189085, 2232477, AZ00189083, 2232537, AZ00189036, 2232538, AZ00189037, 2232539, AZ00188999, 2232545, AZ00188175, 2232547, AZ00188058, 2232546, AZ00188061, 2232421, AZ00188677, 2232420, AZ00188676, 2232540, AZ00188624, 2232541, AZ00188625, 2232542, AZ00188594, 2232471, AZ00187261, 2232473, AZ00187262, 2232520, AZ00185895, 2232518, AZ00185893, 2232516, AZ00185556, 2232519, AZ00185528, 2232517, AZ00185557, 2232515, AZ00185007, 2232487, AZ00185008, 2232486, AZ00179395, 2232514, AZ00179393. There were no deficiencies cited.

Jul 2, 2025Complaint
CleanReport

A complaint investigation was conducted on July 2, 2025 through July 2, 2025 of intake # AZ00199493. There were no deficiencies cited.

Jun 3, 2025Complaint
CleanReport

A complaint survey was conducted on June 3, 2025 for the investigation of intakes #'s: 00131686, 00128562, AZ00221748, AZ00221424. There were no deficiencies cited.

Apr 14, 2025Complaint
CleanReport

A complaint survey was conducted on April 14, 2025 for the investigation of intake # 00126205, AZ00224070, 00125136, AZ00179030, AZ00176809, AZ00176654. There were no deficiencies cited.

Mar 11, 2025Complaint

An onsite complaint survey was conducted on March 11 through March 12, 2025 for the investigation of intake # 00120659 . The following deficiency was cited:

A director of nursing shall ensure that:R9-10-412.B.2.

Violation cited

Feb 25, 2025Complaint
CleanReport

The complaint survey was conducted on September 11, 2024, with the investigation of intake #:00115580 . There were no deficiencies cited:

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of North Glendale

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 84 of 194

Ownership & Management

Owners

Developers Investment Company INC

Owner (parent company) · Organization

Key personnel

Alexander, AntoinetteManaging Control - Governing BodyButner, NancyManaging Control - Governing BodyTrotta, KimberlyManaging Control - Governing BodyHenry, TerryOfficer / DirectorCross, CindyOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

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