Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 447 Google reviews

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Life Care Center of North Glendale has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and friendly and welcoming front desk staff. Review the component ratings and current source records before deciding.
Life Care Center of North Glendale receives highly polarized feedback, with many visitors praising the cleanliness and friendliness of the staff, while others report severe concerns regarding neglect, understaffing, and poor hygiene. Families should be aware of a recurring pattern of complaints involving slow response times for basic patient needs and inconsistent quality of care, despite the facility's well-maintained appearance and active therapy programs.
Quality Themes
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Concerns
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Distribution · 176 analyzed
This facility actively engages with reviewer feedback.
Personalized based on this facility's data
Key Review Excerpts
“My dad was recently there and he suffered body sores, neglect , they lied about doing physical therapy and NEVER checked on him. He would soil himself and have to sit in it for hours l.”
“There were many nights when there was only 1CNA on the entire floor that my dad was on.”
“The nurses and all of the staff have been taking very good care of her. Her room is clean and quiet. She is receiving physical therapy every day, is healing and making good progress.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility has a concerning pattern of recurring deficiencies, particularly with nursing staff shortages appearing across multiple years and complaint-triggered issues including recent reports of abuse and neglect that families have filed. The most persistent problems involve nursing staff adequacy, medication management, and resident safety protections. While all issues show correction dates, the repeated nature of staffing and safety violations, combined with multiple family complaints, suggests ongoing challenges with maintaining consistent care standards.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide rooms that can be unlocked from inside without a key.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate foot care.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Source: AZ State Licensing Agency
No deficiencies are reported in this inspection record.
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
An onsite complaint survey was conducted on July 7 through July 11, 2025 for the investigation of intake #AZ00217372, 2232490, AZ00217374, 2232410, 2232438, AZ00209700, 2232496, AZ00209776, 2232442, AZ00209702, 2232497, AZ00209777, 2232526, AZ00208160, 2232498, AZ00208162, 2232435, AZ00204791, 2232489, AZ00218384, 2232524, AZ00218381, 2232433, AZ00216462, 2232434, AZ00216464, 2232409, AZ00214931, 2232408, AZ00214908, 2232479, AZ00201310, 2232480, AZ00201311, 2232481, AZ00200919, 2232431, AZ00200950, 2232463, AZ00213993, 2232511, AZ00199067, 2232510, AZ00199092, 2232512, AZ00199091, 2232527, AZ00198855, 2232522, AZ00196806, 2232523, AZ00196804, 2232494, AZ00209877, 2232495, AZ00209876, 2232406, 2232488, AZ00219870, AZ00219867, 2232525, AZ00209706, 2232521, AZ00209707, 2232407, AZ00207844, 2232405, AZ00207843, 2232393, AZ00207395, 2232392, AZ00207394, 2232505, AZ00207004, 2232506, AZ00207006, 2232422, AZ00206557, 2232423, AZ00206558, 2232467, AZ00205482, 2232468, AZ00205484, 2232426, AZ00204331, 2232428, AZ00204330, 2232535, AZ00189655, 2232534, AZ00189657, 2232329, AZ00202259, 2232323, AZ00202257, 2232507, AZ00201374, 2232508, AZ00201371, 2232509, AZ00201099, 2232432, AZ00200951, 2232430, AZ00200562, 2232429, AZ00200561, 2232528, AZ00198313, 2232513, AZ00198317, 2232529, AZ00196679, 2232530, AZ00195664, 2232531, AZ00195663, 2232533, AZ00192594, 2232464, AZ00192593, 2232491, AZ00190486, 2232493, AZ00190487, 2232553, AZ00189409, 2232552, AZ00189410, 2232550, AZ00189357, 2232551, AZ00189358, 2232544, AZ00188430, 2232543, AZ00188431, 2232536, AZ00189110, 2232549, AZ00189117, 2232548, AZ00189118, 2232478, AZ00189085, 2232477, AZ00189083, 2232537, AZ00189036, 2232538, AZ00189037, 2232539, AZ00188999, 2232545, AZ00188175, 2232547, AZ00188058, 2232546, AZ00188061, 2232421, AZ00188677, 2232420, AZ00188676, 2232540, AZ00188624, 2232541, AZ00188625, 2232542, AZ00188594, 2232471, AZ00187261, 2232473, AZ00187262, 2232520, AZ00185895, 2232518, AZ00185893, 2232516, AZ00185556, 2232519, AZ00185528, 2232517, AZ00185557, 2232515, AZ00185007, 2232487, AZ00185008, 2232486, AZ00179395, 2232514, AZ00179393. There were no deficiencies cited.
A complaint investigation was conducted on July 2, 2025 through July 2, 2025 of intake # AZ00199493. There were no deficiencies cited.
A complaint survey was conducted on June 3, 2025 for the investigation of intakes #'s: 00131686, 00128562, AZ00221748, AZ00221424. There were no deficiencies cited.
A complaint survey was conducted on April 14, 2025 for the investigation of intake # 00126205, AZ00224070, 00125136, AZ00179030, AZ00176809, AZ00176654. There were no deficiencies cited.
An onsite complaint survey was conducted on March 11 through March 12, 2025 for the investigation of intake # 00120659 . The following deficiency was cited:
Violation cited
The complaint survey was conducted on September 11, 2024, with the investigation of intake #:00115580 . There were no deficiencies cited:
Life Care Center of North Glendale
for profit
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 84 of 194
Owners
Developers Investment Company INC
Owner (parent company) · Organization
Key personnel
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