Life Care Center of North Glendale
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 447 Google reviews

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What this means for your family
This facility offers a clean environment and effective physical therapy, which can be beneficial for short-term recovery. However, due to consistent reports of understaffing and neglect, we strongly advise families to conduct unannounced visits during evening and weekend hours to observe the actual level of care provided.
Google Reviews
Google Reviews
447 reviews on Google“Life Care Center of North Glendale receives highly polarized feedback, with many visitors praising the cleanliness and friendliness of the staff, while others report severe concerns regarding neglect, understaffing, and poor hygiene. Families should be aware of a recurring pattern of complaints involving slow response times for basic patient needs and inconsistent quality of care, despite the facility's well-maintained appearance and active therapy programs.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Friendly and welcoming front desk staff
- Effective physical therapy programs
- Spacious and accessible rooms
Concerns
- Chronic understaffing leading to neglect and slow response times (mentioned by 9 reviewers)
- Poor hygiene and lack of assistance with personal care (mentioned by 6 reviewers)
- Inconsistent medication management and communication (mentioned by 3 reviewers)
- Building maintenance issues (e.g., broken equipment, lifting tiles) (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 176 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve your daily operations and communication?
- 2With the current staffing levels, what specific protocols do you have in place to ensure residents receive timely assistance with personal care and hygiene needs?
- 3Could you walk me through your current process for medication management to ensure accuracy and consistent communication with family members?
- 4I see the facility is well-maintained in many areas, but could you tell me how you handle routine maintenance requests for resident rooms or common areas when something breaks?
- 5What does a typical day look like for a resident here, and how do you encourage participation in activities to keep everyone engaged and social?
- 6Given the recent health inspection reports, what specific steps have you taken to address those findings and enhance the quality of care for your residents?
Personalized based on this facility's data
Key Review Excerpts
“My dad was recently there and he suffered body sores, neglect , they lied about doing physical therapy and NEVER checked on him. He would soil himself and have to sit in it for hours l.”
“There were many nights when there was only 1CNA on the entire floor that my dad was on.”
“The nurses and all of the staff have been taking very good care of her. Her room is clean and quiet. She is receiving physical therapy every day, is healing and making good progress.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of recurring deficiencies, particularly with nursing staff shortages appearing across multiple years and complaint-triggered issues including recent reports of abuse and neglect that families have filed. The most persistent problems involve nursing staff adequacy, medication management, and resident safety protections. While all issues show correction dates, the repeated nature of staffing and safety violations, combined with multiple family complaints, suggests ongoing challenges with maintaining consistent care standards.
Dec 4, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 12, 2025Complaint1
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Aug 28, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 14, 2024Complaint1
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jul 3, 2023Routine5
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Provide properly protected cooking facilities.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
May 5, 2022Routine14
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Have a complete alarm system manually initiated and initiated by fire sprinkler system connection.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
State Inspection History
State Inspections
Source: AZ State Licensing Agency
Mar 27, 2026ComplaintCleanReport
No deficiencies found during this inspection.
Nov 21, 2025Other
Based on observation, the facility failed to maintain several doors in the building. Failing to maintain doors in the facility could allow heat and/or smoke to transfer, which will cause harm to the patients and/or staff.
Jul 7, 2025ComplaintCleanReport
An onsite complaint survey was conducted on July 7 through July 11, 2025 for the investigation of intake #AZ00217372, 2232490, AZ00217374, 2232410, 2232438, AZ00209700, 2232496, AZ00209776, 2232442, AZ00209702, 2232497, AZ00209777, 2232526, AZ00208160, 2232498, AZ00208162, 2232435, AZ00204791, 2232489, AZ00218384, 2232524, AZ00218381, 2232433, AZ00216462, 2232434, AZ00216464, 2232409, AZ00214931, 2232408, AZ00214908, 2232479, AZ00201310, 2232480, AZ00201311, 2232481, AZ00200919, 2232431, AZ00200950, 2232463, AZ00213993, 2232511, AZ00199067, 2232510, AZ00199092, 2232512, AZ00199091, 2232527, AZ00198855, 2232522, AZ00196806, 2232523, AZ00196804, 2232494, AZ00209877, 2232495, AZ00209876, 2232406, 2232488, AZ00219870, AZ00219867, 2232525, AZ00209706, 2232521, AZ00209707, 2232407, AZ00207844, 2232405, AZ00207843, 2232393, AZ00207395, 2232392, AZ00207394, 2232505, AZ00207004, 2232506, AZ00207006, 2232422, AZ00206557, 2232423, AZ00206558, 2232467, AZ00205482, 2232468, AZ00205484, 2232426, AZ00204331, 2232428, AZ00204330, 2232535, AZ00189655, 2232534, AZ00189657, 2232329, AZ00202259, 2232323, AZ00202257, 2232507, AZ00201374, 2232508, AZ00201371, 2232509, AZ00201099, 2232432, AZ00200951, 2232430, AZ00200562, 2232429, AZ00200561, 2232528, AZ00198313, 2232513, AZ00198317, 2232529, AZ00196679, 2232530, AZ00195664, 2232531, AZ00195663, 2232533, AZ00192594, 2232464, AZ00192593, 2232491, AZ00190486, 2232493, AZ00190487, 2232553, AZ00189409, 2232552, AZ00189410, 2232550, AZ00189357, 2232551, AZ00189358, 2232544, AZ00188430, 2232543, AZ00188431, 2232536, AZ00189110, 2232549, AZ00189117, 2232548, AZ00189118, 2232478, AZ00189085, 2232477, AZ00189083, 2232537, AZ00189036, 2232538, AZ00189037, 2232539, AZ00188999, 2232545, AZ00188175, 2232547, AZ00188058, 2232546, AZ00188061, 2232421, AZ00188677, 2232420, AZ00188676, 2232540, AZ00188624, 2232541, AZ00188625, 2232542, AZ00188594, 2232471, AZ00187261, 2232473, AZ00187262, 2232520, AZ00185895, 2232518, AZ00185893, 2232516, AZ00185556, 2232519, AZ00185528, 2232517, AZ00185557, 2232515, AZ00185007, 2232487, AZ00185008, 2232486, AZ00179395, 2232514, AZ00179393. There were no deficiencies cited.
Jul 2, 2025ComplaintCleanReport
A complaint investigation was conducted on July 2, 2025 through July 2, 2025 of intake # AZ00199493. There were no deficiencies cited.
Jun 3, 2025ComplaintCleanReport
A complaint survey was conducted on June 3, 2025 for the investigation of intakes #'s: 00131686, 00128562, AZ00221748, AZ00221424. There were no deficiencies cited.
Apr 14, 2025ComplaintCleanReport
A complaint survey was conducted on April 14, 2025 for the investigation of intake # 00126205, AZ00224070, 00125136, AZ00179030, AZ00176809, AZ00176654. There were no deficiencies cited.
Mar 11, 2025Complaint
An onsite complaint survey was conducted on March 11 through March 12, 2025 for the investigation of intake # 00120659 . The following deficiency was cited:
Violation cited
Feb 25, 2025ComplaintCleanReport
The complaint survey was conducted on September 11, 2024, with the investigation of intake #:00115580 . There were no deficiencies cited:
Ownership & Operations
Who Operates This Facility
Life Care Center of North Glendale
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 84 of 194
Ownership & Management
Owners
Developers Investment Company INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
447 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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